Podcast issue on Home Hub

Rdianco — Fri, 27 Aug 2021 18:53:41 GMT

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Original Poster: Chris Slater 7134

I am now having an issue with podcasts on my Home Hub when wither using Spotify or google podcasts,

I listen to these on a night and before the last update I was able to to swipe from the far left to bring up the clock or photo frame,

Since the last update if I swipe or press the home hub to do anything the audio stops,

If I select a normal audio track these seem not affected,

I get the same issue if I use the App on my phone and then select my speak or if I use my voice,

Does anybody know how to fix this as it is quite annoying as even with the brightness at minimum it is still very bright in a dark room now as I cannot do anything with the screen!!

Re: Podcast issue on Home Hub

Rdianco — Fri, 27 Aug 2021 18:54:03 GMT

Hi Chris Slater,

Thank you for reaching out. I am sorry to hear that you are now encountering an issue with your with Google Nest Hub device. I understand your concern and would be more than happy to help. First, I have some questions to get a better understanding of this situation.

Which Google Nest Hub device is this post in regard to? (generation number)
When you say "brightness at minimum it is still very bright in a dark room now as I cannot do anything with the screen!!", does that mean your display is frozen? It is not responding to your touch?
Have you tried any troubleshooting steps? What have you tried so far?
Can you reboot and Factory Data Reset your Google Nest Hub? Is there any improvement?
A factory reset will reset your Google Nest or Home speaker or display to its default factory settings. Note: This action will clear your data from the device and can't be undone.

I appreciate your patience and look forward to your response.

- From Frances (Community Specialist)

topic Podcast issue on Home Hub in Speakers and Displays

Podcast issue on Home Hub

Re: Podcast issue on Home Hub