topic Re: 2 white dots.. in Speakers and Displays

2 white dots..

nitesharya — Sun, 20 Nov 2022 13:51:25 GMT

My Google Nest Audio is stuck at 2 white dots, since eternity.

Tried rebooting multiple times (100+ times), leaving it disconnected, performing a ritual dance, nothing seems to work.

Please suggest?

Re: 2 white dots..

David_K — Sun, 20 Nov 2022 15:35:49 GMT

To confirm, you're referring to these steps?

Unplug the power cord from your speaker. Wait for 10 seconds. Plug it back in, and wait until all 4 lights illuminate.
Repeat step 1, 10 more times (for a total of 11 times).
After you plug your speaker back in the final time, you'll need to wait a few moments for the device to reset. It will announce "Welcome to Google Home. To get started, download the Google Home app on a phone or tablet," to let you know that it’s ready for setup.

Re: 2 white dots..

nitesharya — Mon, 21 Nov 2022 05:44:44 GMT

Oh yes. The 4 lights NEVER illuminate. Just 2 white dots (constant).

There are several other threads pointing to the same issue.

Re: 2 white dots..

Azarco — Tue, 22 Nov 2022 19:16:27 GMT

Hey there,

Thanks for sharing those steps, davidking!

nitesharya, we appreciate your efforts. When and where did you purchase your Google Nest Audio? Could you fill out this form and let us know once you're done?

Best,

Alex

Re: 2 white dots..

Princesss — Fri, 25 Nov 2022 22:49:28 GMT

Hi nitesharya,

Chiming in-- have you had the chance to fill out the form?

Best,

Princess

Re: 2 white dots..

Princesss — Tue, 29 Nov 2022 00:41:27 GMT

Hi nitesharya,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon.

Best,

Princess

Re: 2 white dots..

Princesss — Mon, 05 Dec 2022 22:33:49 GMT

Hi nitesharya,

I've seen that you have been assisted via email. I'll consider this post as complete and will lock the thread in 24 hours.

Best,

Princesss