topic Re: Google home nest screen all white in Speakers and Displays

My nest hub display is not working. Blank screen is displayed. Factory reset doesn't solve it

Krishna_Googler — Wed, 29 Sep 2021 12:36:27 GMT

My google nest hub's voice assistant works. But, it's display stopped working. It's stuck in blank state for a long while. I tried the following:

I disconnected and connected power.
Factory reset was done

The issue is still not resolved. Please help

Re: My nest hub display is not working. Blank screen is displayed. Factory reset doesn't solve it

DynamicPupil — Wed, 29 Sep 2021 19:59:43 GMT

Mine has done the same thing. Does yours show "static" sometimes?

Re: My nest hub display is not working. Blank screen is displayed. Factory reset doesn't solve it

Krishna_Googler — Thu, 30 Sep 2021 05:26:01 GMT

It shows nothing. It doesn't show anything at all. It's a blank screen

Google home nest screen all white

karanerva — Sat, 02 Oct 2021 10:21:03 GMT

Hi, can anyone help me. My google home nest suddenly has this on its screen. I've tried factory reset, boot and reboot, but to no avail. It didn't fall off the floor, no physical damage, just this.

Re: My nest hub display is not working. Blank screen is displayed. Factory reset doesn't solve it

karanerva — Sat, 02 Oct 2021 10:27:07 GMT

Same thing happened to me. Can someone help please

Re: Google home nest screen all white

MonkeyRobot22 — Sat, 02 Oct 2021 21:34:09 GMT

I'm having similar issues except mine just gets stuck loading. I wonder if there is a way to flash new firmware to it.

Re: My nest hub display is not working. Blank screen is displayed. Factory reset doesn't solve it

frances — Fri, 08 Oct 2021 16:07:59 GMT

Hello @Krishna_Googler

Thanks for reaching out. I looked into your issue and saw that you contacted Google Support on October 4, 2021 regarding this issue. If you have any other questions or concerns about the issue, please contact the support team again and refer to your Case ID. The support team has a more in-depth view regarding this situation. Just a reminder, your Case ID is: 4-7489000031586.

Re: My nest hub display is not working. Blank screen is displayed. Factory reset doesn't solve it

frances — Fri, 08 Oct 2021 16:09:20 GMT

Hello @DynamicPupil

Thanks for your message. I looked into your issue and saw that you contacted Google Support on September 28, 2021 regarding this issue. If you have any other questions or concerns about the issue, please contact the support team again and refer to your Case ID. The support team has a more in-depth view regarding this situation. Just a reminder, your Case ID is: 8-9060000031622.

Re: My nest hub display is not working. Blank screen is displayed. Factory reset doesn't solve it

frances — Fri, 08 Oct 2021 16:12:08 GMT

Hello @karanerva

Thanks for reaching out. I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 4-6999000031780.

Re: Google home nest screen all white

frances — Fri, 08 Oct 2021 16:36:50 GMT

Hi @MonkeyRobot22

Thanks for reaching out! I am sorry to hear that your device gets stuck loading. I understand your concern and would be more than happy to help find a solution. First, I have some quick questions to get a better understanding of the situation.

Which Google device is this post in regard to? (model name, generation number)
I just wanted to confirm, have you tried to reboot and Factory Data Reset all of your affected devices?
- A factory reset will reset your Google Nest or Home speaker or display to its default factory settings.
- Note: This action will clear your data from the device and can't be undone.

Please keep me updated, I look forward to helping you!

Re: Google home nest screen all white

MonkeyRobot22 — Sun, 10 Oct 2021 00:40:11 GMT

Hi Frances! I have tried just about everything imaginable. I have rebooted, factory reset, factory reset and then rebooted, and the error begins to occur when attempting to reestablish the speaker on the network. After going through all of the setup questions, the Google Home app states that there was an error while attempting to connect to the network. It appears to time out, since it tries for some time to connect. It seems it may have something to do with a sign-in error as that is included on the troubleshooting page that comes up in the Google Home app as a result.

Re: My nest hub display is not working. Blank screen is displayed. Factory reset doesn't solve it

navingarg — Wed, 13 Oct 2021 11:26:46 GMT

I am having the same issue pl suggest how to fix

Re: Google home nest screen all white

frances — Thu, 14 Oct 2021 22:47:34 GMT

Hi @MonkeyRobot22

Thank you for detailed response!

I just wanted to check your situation, so I have some quick questions.

Is your issue with the Google Nest Hub screen all white or is it an issue with linking a speaker?
Is your device powering on?
Which device is this issue in regard to? (model name, generation number)
What does your device display?

Thank you for trying a variety of troubleshooting steps, I just want to make sure I am correctly understanding your situation. Thanks for your patience!

Re: My nest hub display is not working. Blank screen is displayed. Factory reset doesn't solve it

frances — Thu, 14 Oct 2021 22:50:36 GMT

Hi navingarg,

Thanks for reaching out.

Could you please tell me which device you have? (model name, generation number)
What do you see on your display? Lines? Shapes?

Thanks for your patience, I look forward to your response!

Re: My nest hub display is not working. Blank screen is displayed. Factory reset doesn't solve it

MonkeyRobot22 — Fri, 15 Oct 2021 04:38:40 GMT

Mine connects to the network but will not function. It makes a volume noise if I change its volume in the Google Home App. It sits with spinning dots continually, and if I ask it a question or say anything to it, it says, "Hmm, there was a problem, try again in a few seconds" and similar responses, and will not cast audio or media. It is stuck, seems dead.

System firmware version: 1.20210229.2.1390079

Cast firmware:1.52.272481

Country code: US

Re: My nest hub display is not working. Blank screen is displayed. Factory reset doesn't solve it

frances — Fri, 15 Oct 2021 17:49:57 GMT

Hi @MonkeyRobot22

Thank you for your patience during this time! I appreciate you responding and having a detailed response.

I looked into your issue and saw that you contacted Google Support on October 2, 2021 regarding this issue. If you have any other questions or concerns about the issue, please contact the support team again and refer to your Case ID. The support team has a more in-depth view regarding this situation. Just a reminder, your Case ID is: 1-8216000031578.

Thanks again!

Re: My nest hub display is not working. Blank screen is displayed. Factory reset doesn't solve it

kennen12 — Sun, 17 Oct 2021 12:42:09 GMT

edited: "delete,created another separate post"

Re: My nest hub display is not working. Blank screen is displayed. Factory reset doesn't solve it

Krishna_Googler — Sun, 17 Oct 2021 14:51:32 GMT

The reply that I got is simple.

My nest-hub is damaged
It cannot be repaired
Since it's not covered under warranty, I have to buy a new one

Re: My nest hub display is not working. Blank screen is displayed. Factory reset doesn't solve it

Krishna_Googler — Sun, 17 Oct 2021 14:52:14 GMT

The reply that I got is simple.

My nest-hub is damaged
It cannot be repaired
Since it's not covered under warranty, I have to buy a new one

Re: Google home nest screen all white

Krishna_Googler — Sun, 17 Oct 2021 14:52:22 GMT

The reply that I got is simple.

My nest-hub is damaged
It cannot be repaired
Since it's not covered under warranty, I have to buy a new one