topic Re: Help with Birthday Reminder on Nest Hub Display in Speakers and Displays

Help with Birthday Reminder on Nest Hub Display

Instegone — Sat, 19 Nov 2022 03:42:00 GMT

On my Google Nest Hub it shows my daughter's upcoming birthday (tomorrow), But it spelled her last name wrong and it also shows its in 2 days and then again in 3 days. I've checked Google Home and my Google account, her name is spelled right and her birthday is correct so I have no idea where its pulling the wrong spelling of the last name let alone the wrong birthday date. Any suggestions?

Re: Help with Birthday Reminder on Nest Hub Display

Azarco — Tue, 22 Nov 2022 22:16:28 GMT

Hey Instegone,

Thanks for reaching out — let's see what's going on.

Birthdays come from details in your Google Contacts so make sure your daughter's name is correct. Also, check if her birthday is at a recurrent event. If so, you can edit it out directly from the Google Calendar.

Let us know how it goes.

Best,
Alex

Re: Help with Birthday Reminder on Nest Hub Display

Muddi — Sun, 27 Nov 2022 04:10:47 GMT

Hey Instegone,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Cheers,

Muddi

Re: Help with Birthday Reminder on Nest Hub Display

Instegone — Sun, 27 Nov 2022 16:57:41 GMT

I never did figure this out. I checked every spot but I never could find where her name was spelled incorrectly or even where we had her birthday listed on the wrong date.

Re: Help with Birthday Reminder on Nest Hub Display

Muddi — Tue, 29 Nov 2022 06:23:21 GMT

Hey Instegone,

Thanks for coming back to us. Which Nest Hub do you have (1st gen, 2nd gen, or Nest Hub Max)? Please send a screenshot of your Nest Hub screen showing the reminder or event. Also, what is the current firmware version of your Nest Hub?

Looking forward to your response.

Cheers,

Muddi

Re: Help with Birthday Reminder on Nest Hub Display

Princesss — Fri, 02 Dec 2022 06:57:28 GMT

Hello there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Help with Birthday Reminder on Nest Hub Display

Juni — Sat, 03 Dec 2022 21:16:11 GMT

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Thanks,

Juni