topic Re: Speakers groups intermittent in Speakers and Displays

Speakers groups intermittent

Alcolepone — Wed, 09 Nov 2022 16:07:38 GMT

I have a Nest audio and a nest Hub, and when ever they play music together the audio cuts out and stutters, and eventually stops. indiviually they play fine. The wifi is strong in both places the devices are setup. I used to use a chromecast to stream audio along with the nest audio, and they worked fine in the same location, so it seems the nest Hub is the issue? This appears to be a common issue as i have seen a lot of other threads here and on reddit regarding the problem but not found a solution. Cheers

Re: Speakers groups intermittent

Wpiman — Fri, 11 Nov 2022 20:01:36 GMT

I am noticing something similar. I can cast to all my devices individually but the speaker group is very intermittent. Started happening in the last two weeks and had been solid previously. Wifi is strong everywhere in my house-- I have multiple ubiquti access points...

Re: Speakers groups intermittent

Muddi — Mon, 14 Nov 2022 04:19:53 GMT

Hey folks,

Thanks for sharing details about the issue here. I understand the feeling when you're having issues playing music in a speaker group. Let's dig deeper - when did the issue start? How far are your speakers from the router? Which Nest Hub do you have (1st, 2nd gen)? Have you changed any settings on your router lately? Are you using a dual-band router?

Let's try these steps below:

Move your Google Nest devices within 15-20 ft. away from the router to get enough signal from your network.
Reboot your Google Nest devices and router by disconnecting them from the power source and leave them unplugged for 1 minute. Once done, plug them back one at a time with intervals.

Let me know how it goes.

Cheers,

Muddi

Re: Speakers groups intermittent

freddiecool — Thu, 17 Nov 2022 20:46:27 GMT

I have the same issue. Started a month or 2 ago after working without problems. A week ago it worked for one day. Tried your troubleshooting with no luck

Re: Speakers groups intermittent

Muddi — Sun, 20 Nov 2022 02:36:33 GMT

Hi freddiecool,

We appreciate your efforts. Just an added question: how many speakers do you have in a group? How far are they from the router? Are you using a dual-band router? Are you having issues playing music on individual devices?

Looking forward to your response.

Cheers,

Muddi

Re: Speakers groups intermittent

freddiecool — Sun, 20 Nov 2022 08:42:05 GMT

The speaker group is downstairs, abort 5-7meters from The router. So good signal. I have dual band and yes i turned off band steering. The speakers work perfectly individually

Re: Speakers groups intermittent

Muddi — Mon, 21 Nov 2022 00:58:31 GMT

Hey freddiecool,

Let's try moving 2 of your speakers within 5 feet away from the router and see if they will have the same issue. Also, please provide the list of devices on your speaker group together with the firmware version, and make/model of your router.

Cheers,

Muddi

Re: Speakers groups intermittent

Princesss — Thu, 24 Nov 2022 03:54:45 GMT

Hi there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

Re: Speakers groups intermittent

Wpiman — Thu, 24 Nov 2022 18:19:49 GMT

It has to do with the type of file that gets cast. I cast a 128kbs wave file and it is fine. I have a 358kbps wave file and it causes the log up. Very repeatable here. I switched to the 128kbp files for now.

Re: Speakers groups intermittent

Wpiman — Thu, 24 Nov 2022 18:22:47 GMT

Still broken. This issue has something to do with the type of file cast and is something that was introduced recently. I can cast a 128 kbps file to my speaker group all day. I have a 358kbps file that repeatedly locks up.

I'd attach files but I can't seem to.

Re: Speakers groups intermittent

freddiecool — Thu, 24 Nov 2022 19:51:13 GMT

I'll try moving them and list the devices

Re: Speakers groups intermittent

Muddi — Sun, 27 Nov 2022 00:16:16 GMT

Hey freddiecool,

How was your device? Have you tried moving your devices near the router? Also, what are the lists of devices on your speaker group?

@Wpiman: Thank you for that information.

Cheers,

Muddi

Re: Speakers groups intermittent

Muddi — Wed, 30 Nov 2022 04:06:54 GMT

Hi everyone,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Cheers,

Muddi

Re: Speakers groups intermittent

Muddi — Thu, 01 Dec 2022 06:58:51 GMT

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Cheers,

Muddi