topic Re: Google nest audio can’t work with dual band in Speakers and Displays

Google nest audio can’t work with dual band

Tonguencheek — Tue, 22 Nov 2022 22:10:34 GMT

I’ve wanted to switch to google smart devices so I could cast SoundCloud to my music groups. However I’ve discovered that the Nest Mini and Nest audio cannot work with a dual band router because when it switches it loses the ssid and can never connect again unless I Unplug/reboot the device which is crazy. The only way I’ve been able to keep them on long term is to set up a guest network and only allow a single band on that network, but when I’m on the primary network with my phone I can’t see any of the sound groups because they are on the guest network. This has been an issue for years apparently as I’ve seen posts from 2019 citing the same issue. How in the day of dual band mesh networks is this even ok? What is the plan to fix this? Is there even a plan because if not then I’m dumping Google and going back to Amazon.

Re: Google nest audio can’t work with dual band

Tonguencheek — Thu, 24 Nov 2022 15:40:34 GMT

I’m sorry but that’s total garbage. I’d be rebooting literally every day, sometimes multiple times a day.

Re: Google nest audio can’t work with dual band

Dan_A — Tue, 29 Nov 2022 21:19:45 GMT

Hi folks,

@RachelGomez123, thanks for the help.

@Tonguencheek, your Nest Mini and Nest Audio are working as intended. They can only be connected to one connection. Both your phone and your Nest speakers must be on the same network/frequency for them to communicate with each other. With that said, you can contact your ISP or router/modem’s manufacturer to disable the band steering or separate your dual band frequency and connect your Nest speakers to only one network.

Hope this helps.

Best,

Dan

Re: Google nest audio can’t work with dual band

Tonguencheek — Wed, 30 Nov 2022 21:56:43 GMT

You guys just lost a home.

Re: Google nest audio can’t work with dual band

Dan_A — Thu, 01 Dec 2022 01:06:12 GMT

Hi Tonguencheek,

I'm sorry if that’s not the answer you’re looking for and I understand how you feel. Rest assured that we'll take your experience as feedback. We'll learn from it and deliver a better experience in the future. Feel free to respond if you have other questions about this otherwise, we’ll be locking this thread in 24 hours.

Best regards,

Dan