topic Re: Thread locked and never got an email in Speakers and Displays

Thread locked and never got an email

ryannemeth — Mon, 12 Sep 2022 15:51:20 GMT

Hello,

I submitted this issue 2 weeks ago, I was told I would be getting contacted but that never happened and now I can no longer comment in the thread.

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Hub-Max-streaming-nest-cameras-quot-Camera-feed-is-not/td-p/228495

Please unlock the thread or contact me as I was told. It is terrible service to treat customers like this.

Thank you,

-Ryan

Re: Thread locked and never got an email

MplsCustomer — Mon, 12 Sep 2022 16:54:12 GMT

@ryannemeth

Sigh. Google Nest Community Specialists frequently locksthe thread once they've received the "form" while promising followup, leaving us customers no way to report whether followup occurred or the issue was resolved.

Re: Thread locked and never got an email

Azarco — Sat, 17 Sep 2022 18:58:24 GMT

Hey ryannemeth,

We apologize for the inconvenience and for the delayed response. I already sent a follow-up about your case to our team. We appreciate your patience.

Best,

Alex

Re: Thread locked and never got an email

ryannemeth — Tue, 20 Sep 2022 13:26:48 GMT

Hello,

My hubs are still constantly showing "camera feed unavailable" and I have not been contacted by anyone.

Can you please tell me how to fix my problem, or reopen the thread so it can be discussed in the correct location.

Thank you,

-Ryan

Re: Thread locked and never got an email

Muddi — Wed, 21 Sep 2022 07:09:16 GMT

Hi ryannemeth,

Sorry for the delays. Your case has been forwarded to the team for further investigation. I'll make sure to send you an update via email as soon as I have more information to share. Also, I'll keep this thread open until a resolution is available.

Cheers,

Muddi

Re: Thread locked and never got an email

ryannemeth — Mon, 26 Sep 2022 00:20:52 GMT

Hello,

I have still not been contacted by anyone regarding this bug. Is there anyone else that can help?

Thank you,

-Ryan

Re: Thread locked and never got an email

Muddi — Mon, 26 Sep 2022 04:44:26 GMT

Hi ryannemeth,

Our team is still looking into this issue and we will update you on email as soon as we have additional information to share. We will keep the thread open as you requested until a resolution becomes available.

Cheers,

Muddi

Re: Thread locked and never got an email

ryannemeth — Wed, 28 Sep 2022 13:04:36 GMT

Hello,

I have still not been contacted by email to resolve this issue, can you please let me know how to fix the "camera unavailable" stream error when the camera is definitely still available as i can see it on my phone.

Thank you,

-Ryan

Re: Thread locked and never got an email

Muddi — Wed, 28 Sep 2022 14:53:28 GMT

Hey ryannemeth,

Upon checking on case ID: 3-9039000032720, one of our team is already in contact with you via email. Please check your inbox from time to time because they might ask you additional questions needed to investigate the issue further.

Cheers,

Muddi

Re: Thread locked and never got an email

Princesss — Tue, 04 Oct 2022 18:11:23 GMT

Hi Ryan,

I can see that you have been assisted via email. Let's continue our conversation via that channel as we will be locking the thread shortly.

As your reference, here's your case ID: 3-9039000032720

Best,

Princess

Re: Thread locked and never got an email

ryannemeth — Tue, 04 Oct 2022 19:08:25 GMT

Hello, please do not lock this thread until a resolution has been provided. I will update this thread when the email help has been competed.

Thank you,

Ryan

Re: Thread locked and never got an email

Dan_A — Wed, 23 Nov 2022 18:56:51 GMT

Hi ryannemeth,

We know how important this is for you — our team is already aware of this and we're now working diligently on a fix. We'll check back in once we have an update.

Best regards,

Dan

Re: Thread locked and never got an email

ryannemeth — Wed, 23 Nov 2022 19:14:44 GMT

Thank you, please do not lock this thread until a resolution has been provided. I will update this thread when the email help has been competed.

Re: Thread locked and never got an email

Dan_A — Sat, 26 Nov 2022 21:07:00 GMT

Hey there,

Sure thing! Keeping the thread open and will wait for your update.

Cheers,

Dan

Re: Thread locked and never got an email

Dan_A — Tue, 29 Nov 2022 21:22:24 GMT

Hi there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Dan

Re: Thread locked and never got an email

ryannemeth — Tue, 29 Nov 2022 21:31:25 GMT

Hello,

Yes, I am still having issues. Please assist me, have you read this thread and the linked thread above? Do you have any specific questions?

Thanks,

Ryan

Re: Thread locked and never got an email

Dan_A — Wed, 30 Nov 2022 19:45:29 GMT

Hi ryannemeth,

I believe that you're already in contact with our support team via email. It would be best, since sensitive information cannot be disclosed here, you can continue the conversation via that channel as we will be locking the thread shortly.

Best regards,

Dan

Re: Thread locked and never got an email

ryannemeth — Wed, 30 Nov 2022 20:59:48 GMT

I have been emailing them back and forth for months with no resolution, is there another avenue I can take to resolve my issue?

Thanks,

Re: Thread locked and never got an email

Dan_A — Sat, 03 Dec 2022 23:53:19 GMT

Hey there,

Apologies for the delayed response. Our team has identified the issue and is currently working on a fix. Rest assured we're on top of this and you'll hear from us once we get a word.

Thanks,

Dan

Re: Thread locked and never got an email

Dan_A — Tue, 06 Dec 2022 23:59:45 GMT

Hello there,

I wanted to follow up and see if you are still in need of any help. How is your conversation with our support team? It would really help a lot if you could reply to them to find the best solution.

Best,

Dan