topic Re: Google and Nest Smart Speakers stopped working in Speakers and Displays

Google and Nest Smart Speakers stopped working

corn — Wed, 30 Nov 2022 14:01:59 GMT

Hi,
I have two google smart speakers. One of the older google home small speakers and one of the new nest mini speakers. Both all of a sudden stopped working and started continually saying they were trying to connect to wifi. I removed both from my network and the google home app detects that they need to be setup. When I go in to set them up, it continually says it cannot add them because they need a factory reset. There I see no way to physically factory reset these speakers. Can you please tell me what I need to do?

Re: Google and Nest Smart Speakers stopped working

MplsCustomer — Wed, 30 Nov 2022 15:37:50 GMT

@corn

Do none of these factory reset instructions apply to your speakers?

https://support.google.com/googlenest/answer/7073477?hl=en#zippy=

Re: Google and Nest Smart Speakers stopped working

Shahram — Wed, 30 Nov 2022 17:06:29 GMT

@cornwrote:

Hi,
I have two google smart speakers. One of the older google home small speakers and one of the new nest mini speakers. Both all of a sudden stopped working and started continually saying they were trying to connect to wifi. I removed both from my network and the google home app detects that they need to be setup. When I go in to set them up, it continually says it cannot add them because they need a factory reset. There I see no way to physically factory reset these speakers. Can you please tell me what I need to do?

Hi there, I have the same problem with my Audio nest pair and I have removed them from Google home and done a factory reset and add them again for several times. it didn't help me. I guess it has something with my AVM Fritzbox.

Re: Google and Nest Smart Speakers stopped working

Shahram — Thu, 01 Dec 2022 06:59:35 GMT

yes they connect to WiFi so but they're getting disconnected at least once a day

Re: Google and Nest Smart Speakers stopped working

Dan_A — Sat, 03 Dec 2022 22:20:15 GMT

Hi folks,

@MplsCustomer, @RachelGomez123, we appreciate all your help and info.

@corn, @Shahram, I'm sorry to hear you're having concerns with your Nest speakers connection to your Wi-Fi. I do hope that you've tried the steps provided above, especially the factory reset to revert your devices back to its default settings. Setting it up is a must. In addition, move your speakers near your router so that we can narrow things down. By the way, don't forget to do a sequential reboot starting with your router followed by your speakers. Restarting your phone might also help.

Keep me posted.

Best,

Dan

Re: Google and Nest Smart Speakers stopped working

Dan_A — Tue, 06 Dec 2022 23:08:02 GMT

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

Re: Google and Nest Smart Speakers stopped working

Princesss — Thu, 08 Dec 2022 00:01:45 GMT

Hey folks,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest speakers and we'd be glad to assist you further.

Best,

Princess

Re: Google and Nest Smart Speakers stopped working

Shahram — Thu, 08 Dec 2022 06:05:15 GMT

hi there, I still have problem with my nest audio speakers. I haven't found any solution.

regards

Re: Google and Nest Smart Speakers stopped working

Princesss — Sat, 10 Dec 2022 02:28:17 GMT

Hi Shahram,

Thanks for responding. Could you please verify the distance of your Google Nest speakers from the router? Let's make sure that the devices are close to the router for better connection.

Keep us posted.

Best,

Princess

Re: Google and Nest Smart Speakers stopped working

Shahram — Sun, 11 Dec 2022 12:14:51 GMT

hi @Princesss,

the distance between my Google nest audio pair is less than 4 m to my router.

Best Regards

Shahram

Re: Google and Nest Smart Speakers stopped working

Princesss — Wed, 14 Dec 2022 02:12:45 GMT

Hi Shahram,

Thanks for the additional info. Have you already tried to connect your devices in a different network? Let's go ahead and try that first so we can isolate the issue further. If there are no available network to connect with, you may try using a mobile hotspot as an option.

Best,

Princess

Re: Google and Nest Smart Speakers stopped working

Dan_A — Sat, 17 Dec 2022 23:00:16 GMT

Hi there,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Regards,

Dan

Re: Google and Nest Smart Speakers stopped working

Dan_A — Sun, 18 Dec 2022 23:43:09 GMT

Hi folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Thanks,

Dan