topic Re: Google Nest Audio in Speakers and Displays

Google Nest Audio

RichJ4444 — Sun, 20 Nov 2022 18:50:30 GMT

My Google nest audio won’t connect to my home app. When plugged in the lights come on and flash back and forth for a minute then shut off. There is no sound from the speaker at all and when shutting the mic off to factory reset the lights do not turn orange (stay white). App cannot locate device.

Re: Google Nest Audio

RXShorty — Sun, 20 Nov 2022 19:05:29 GMT

Hi @RichJ4444

Are you trying to set up the Nest Audio as a new device or did your WiFi change?
Please check out THIS link for the setup support page. And THIS link shows what the lights mean.

If you are trying to set it up with iOS there are some users having issues because of the iCloud private relay feature. 🙂

Re: Google Nest Audio

Babis_23 — Mon, 21 Nov 2022 10:00:25 GMT

Hi @RXShorty

I do have the same problem and i cant connect it

Is there any way to reset the device to factory settings?

Thanks

Re: Google Nest Audio

RXShorty — Mon, 21 Nov 2022 10:18:41 GMT

Hi @Babis_23

Yes, you can factory reset a Nest Audio.
Please check THIS link. 😊

Re: Google Nest Audio

Babis_23 — Mon, 21 Nov 2022 10:38:34 GMT

Dear @RXShorty

The given reset process is the one that brought us to this state.. Unresponsive 😖

Going forward to the troobleshooting solution here was just a waste of time and energy because it just doesnt work !! and answer your thoughts,yes,i ve tried it with a million combinations cause the guide is not clear enough about the exact state of lights when need to be unpluged.

Tried with 4 dimmed lights , 4 full bright lights , 4 blinking lights etc and many,many more variations which i really lost count of over the hours spent on it..

i really do appreciate the your time to read and reply and i thank you for it , but we need to find a solution for the issue.

Re: Google Nest Audio

RXShorty — Mon, 21 Nov 2022 10:46:23 GMT

Hi @Babis_23

Did you tried to set it up like a new device with the Google Home App?

After a factory reset your have to do the setup. 🙂

Re: Google Nest Audio

Babis_23 — Mon, 21 Nov 2022 10:55:55 GMT

Hi @RXShorty

Thats the problem my dear friend,the device cant be found in order to do the setup.

It is supposed to talk when pluged in to power,it doesnt..

This is what it does.. plug the power cord, 2 dimmed lights turn to 4 dimmed lights turn to 4 bright lights which then turn to 4 moving lights for about a minute,minute & a half and then.. lights off !!!

No talking and device not visible.. to anyone (tried 3 different android phones & 3 different Google Home accs)

Re: Google Nest Audio

RXShorty — Mon, 21 Nov 2022 10:59:39 GMT

Hi @Babis_23

There is not much more I can advise you to do other than contact Google Nest Support.

Looks like you tried everything that is described HERE. 🙄

Re: Google Nest Audio

Princesss — Tue, 22 Nov 2022 05:58:02 GMT

Hi folks,

Thanks for visiting the Community.

@Babis_23, we're sorry to hear about this experience. It looks like you've done all the possible troubleshooting steps for this. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

By the way, thanks for answering this thread @RXShorty, we appreciate all your help.

Best,

Princess

Re: Google Nest Audio

Babis_23 — Tue, 22 Nov 2022 07:36:12 GMT

Hey @Princesss

Thanks for droping by !

Yet another form has been filled.

Re: Google Nest Audio

Princesss — Wed, 23 Nov 2022 01:20:29 GMT

Hi Babis_23,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon.

Best,

Princess

Re: Google Nest Audio

Princesss — Tue, 29 Nov 2022 02:08:04 GMT

Hi Babis_23,

I've seen that you have been assisted via email. I'll consider this post as complete and will lock the thread in 24 hours.

Best,

Princess

Re: Google Nest Audio

Babis_23 — Tue, 29 Nov 2022 07:21:14 GMT

Morning @Princesss

Yes ,everything has been taken care of!

Thank for helping

Have a great day!

Babis

Re: Google Nest Audio

Azarco — Wed, 30 Nov 2022 17:39:55 GMT

Hey there,

Perfect! As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,
Alex

Re: Google Nest Audio

Babis_23 — Wed, 30 Nov 2022 18:26:35 GMT

Hi @Azarco

Please keep it alive.

Case not resolved yet due to supports mistake.

Re: Google Nest Audio

Azarco — Wed, 30 Nov 2022 23:51:29 GMT

Hello Babis_23,

We understand. We'll monitor your case and update you if there's any news from our team.

Thanks,

Alex

Re: Google Nest Audio

Babis_23 — Thu, 01 Dec 2022 07:22:50 GMT

Sure,do that Alex and if you have any news please get back to me..

Re: Google Nest Audio

Azarco — Thu, 01 Dec 2022 21:54:45 GMT

Hi there,

No worries, we'll do.

Best,

Alex

Re: Google Nest Audio

Muddi — Mon, 12 Dec 2022 03:02:03 GMT

Hey Babis_23,

Looks like you are being assisted now by one of our team through email. Please check your inbox as we have sent you a new email.

To all other users, please update the thread if you still need help, otherwise will be closing the thread after 24 hours.

Cheers,

Muddi