topic Re: Google Nest Hub Max camera Offline in Speakers and Displays

Google Nest Hub Max camera Offline

Jeffreyzz — Thu, 01 Dec 2022 05:11:50 GMT

The camera icon is always offline and unable to turn it online from app. The LED light is off as well. Tried to manually switch the switch button on the back of hub can only turn on/off audio but can't turn camera online.

Can anyone help me out there?

Cheers

Jeffrey

Re: Google Nest Hub Max camera Offline

MplsCustomer — Fri, 02 Dec 2022 01:31:10 GMT

@Jeffreyzz

On our Nest Hub Max, we can only turn the camera on from the Nest Hub Max itself, by swiping from the bottom and taping the camera icon to turn the camera on (or off).

Re: Google Nest Hub Max camera Offline

Dan_A — Sat, 03 Dec 2022 22:30:25 GMT

Hi folks,

@MplsCustomer, @RachelGomez123, appreciate the help.

@Jeffreyzz, that certainly hasn't been easy for you ― let's try these additional steps:

Make sure the Nest Hub Max is not in Privacy mode. For more information, go to [About] Google Nest Hub Max Camera Modes.
Reboot the Nest Hub Max.
Force close the Google Home app and wait 5 seconds.
Reopen the Google Home app.

Tell me how it goes.

Best,

Dan

Re: Google Nest Hub Max camera Offline

Dan_A — Tue, 06 Dec 2022 23:09:02 GMT

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

Re: Google Nest Hub Max camera Offline

Princesss — Thu, 08 Dec 2022 00:02:38 GMT

Hey everyone,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest speakers and we'd be glad to assist you further.

Best,

Princess