topic Re: New error message from Google mini speaker in Speakers and Displays

New error message from Google mini speaker

duglop — Tue, 08 Nov 2022 05:09:00 GMT

Here's ANOTHER Google problem that started with the latest update - and this time it affects my mini speaker - so this means EVERY PHASE OF GOOGLE HOME IS MESSED UP NOW!

I never had ANY issue with my mini speaker until now. Now after giving my mini speaker ANY command - it completes said command then about 2 minutes later Google says "hmmm sorry something went wrong please try again in a few seconds"... wtf is that all about? I could see that happening if Google FAILED to complete said task/request, but not after SUCCESSFULLY completing said task/request! Everything is up to date, everything has been rebooted and reconnected... this is 100% on your end!

Re: New error message from Google mini speaker

JMasterXX — Thu, 10 Nov 2022 03:21:10 GMT

Very true. I am experiencing the same thing and I can confirm the error.

Re: New error message from Google mini speaker

Juni — Sat, 12 Nov 2022 16:54:06 GMT

Hi folks,

Thanks for posting and for being a step ahead of us.

I know how it feels when something isn’t working as it should, let’s get this resolved. Could you provide the firmware version and the software version installed on your Google Nest speaker?

Looking forward for your response.

Thanks,

Juni

Re: New error message from Google mini speaker

Littlejdub — Tue, 15 Nov 2022 03:16:17 GMT

Same here! Scared the bejeezees out of me the first time because I was falling asleep

Re: New error message from Google mini speaker

Muddi — Wed, 16 Nov 2022 08:20:49 GMT

Hi Littlejdub,

Could you tell us the firmware and software version of your device. Also, what are the steps that you've done?

Cheers,

Muddi

Re: New error message from Google mini speaker

Muddi — Sun, 20 Nov 2022 02:17:13 GMT

Hey Littlejdub,

How was your device? Have you had the chance to check the firmware version?

Cheers,

Muddi

Re: New error message from Google mini speaker

Littlejdub — Sun, 20 Nov 2022 03:57:21 GMT

System firmware version: 313652 Cast firmware: 1.56.313652 

still saying “hmm something went wrong. Try again in a few seconds” a couple minutes after completing a command.

Re: New error message from Google mini speaker

Muddi — Sun, 20 Nov 2022 23:17:00 GMT

Hi Littlejdub,

Thanks for the information. To confirm, is the continue conversation enabled on your device? If yes, please try disabling it first then check if that makes any difference. Also, please share a screen shot of "My Activity" from the Google Home app, make sure to cover your email if your account is in the photo. Will do this to check if your device is triggering on its own.

Open the Google Home app.
At the top-right, tap the account.
Tap My Activity.

I'll wait for your response.

Cheers,

Muddi

Re: New error message from Google mini speaker

Littlejdub — Sun, 20 Nov 2022 23:56:51 GMT

Turning continuous conversation off didn’t change anything. And this doesn’t happen with the other speaker (same model) in my house. I don’t see a way to attach a picture here. The activity does not show that the speaker is responding with a problem.

Re: New error message from Google mini speaker

Muddi — Mon, 21 Nov 2022 05:12:33 GMT

Hey Littlejdub,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

Re: New error message from Google mini speaker

duglop — Tue, 22 Nov 2022 15:29:00 GMT

Absolutely ridiculous - stop with the fill out this form bs and just fix the problems! I am getting repeat problems now:

1. with my mini speaker.... 5 minutes after completing any task Google says "there was a glitch please try again" meanwhile the task was initiated and completed!

2. Audio is now all broken up,

3. the wrong devices keep answering again,

4. routines are all messed up and sporadically failing,

5. chromecast still is not right - google photos is missing from ambient mode suddenly - and now Google is asking for the same information I already sent in 3 times - JUST FIX IT!

THIS IS UNACCEPTABLE GOOGLE!

Re: New error message from Google mini speaker

RanSou — Wed, 23 Nov 2022 22:07:05 GMT

What I'd also like to understand is why Google is asking us for firmware and Chromecast versions and screenshots? These things update by themselves. They should know what version we're at based upon what they push.

I'm not a coder or a developer but I'll be darned if if they can't look at what they pushed out now that's causing all this compared to what they had before when it wasn't a problem at all ... then they can find the delta and either fix it or remove it. It's not helping,

it's causing confusion and irritation. It's turned a perfectly good operating tool into an unnerving, unpredictable tool that is frustrating the heck out of everyone.

Re: New error message from Google mini speaker

Littlejdub — Wed, 23 Nov 2022 23:18:29 GMT

Thank you, friends! I hate when I buy a device and then have to do all the heavy lifting to fix a problem with it - especially within its first year of use!

Muddi, please move forward with your process using all the information you already have. The form you sent simply asks for personal information of mine and a description of the problem. I will not be giving you personal information (partially because Google already has it on file and it is attached to this username via that file along with every other detail one can scrub from a digital footprint, and partially because I don’t just hand that out on the internet - entities who need it already have it). You don’t need my name and email address to address this issue.

Re: New error message from Google mini speaker

Dan_A — Thu, 24 Nov 2022 00:28:44 GMT

Hi folks,

It seems you haven’t filled out the form yet. We want to help you out with this and we’ll need to look closer into your device’s status. Also, we’ll need sensitive information that you cannot post here for your privacy.

@Littlejdub, @RanSou, apologies for the inconvenience. We need to know your current firmware version because we do not know if your devices are in line with what firmware we’ve established. Because sometimes, due to connection issues or some other factor, the firmware version wasn’t successfully pushed on your end.

Best regards,

Dan

Re: New error message from Google mini speaker

Littlejdub — Thu, 24 Nov 2022 04:14:15 GMT

Solid try there, Dan. However, my firmware information has already been provided (simply see the provided screenshot). There is absolutely no reason you would need any “sensitive information” to start offering solutions. You don’t need my name, email address, or phone number to begin troubleshooting. You know the device, the firmware, and the problems observed - all the necessary pertinent information to be helpful. So I’ll wait until you’re ready to be helpful.

Re: New error message from Google mini speaker

duglop — Thu, 24 Nov 2022 17:27:33 GMT

No, there's no need to confirm that when it updates itself - how about YOU just fix the problem YOU created?

Re: New error message from Google mini speaker

duglop — Thu, 24 Nov 2022 17:33:37 GMT

Absolutely ridiculous! WE ARE ALL EXPERIENCING THE SAME **bleep** PROBLEM! Obviously Google screwed up something again! I am once again experiencing the SAME **bleep** PROBLEM you supposedly fixed just last week! You DON'T need any of our info, as our devices update on their own regardless! I NEVER had this issue until a lousy update 3 weeks ago that broke EVERYTHING you had fixed over the last year - which by the way took you TWO YEARS to fix after it happened the first time! All my apps and devices are up to date as I just checked and compared everything according to what they should be at! THE PROBLEM STILL EXISTS! Not only that, but now I have even MORE problems with my Google Home - routines are once again all screwed up, audio is broken up again, google can't/won't control my TV's again (for about the 23rd time), Ok Google is answering on the WRONG devices now AGAIN, Ok Google is giving the WRONG answers to simple questions again... JUST IN TIME FOR THE HOLIDAYS LIKE LAST YEAR!

FIX YOUR **bleep**!

Re: New error message from Google mini speaker

duglop — Thu, 24 Nov 2022 17:34:59 GMT

Stop with the fill out this form BS! Just fix the GD problem!!!

Re: New error message from Google mini speaker

duglop — Thu, 24 Nov 2022 17:37:11 GMT

Dan, you closed my problem WITHOUT a solution! Now we are ALL having the same **bleep** problem! That should tell you something! Not only that, many of us are having repeat problems from stuff that took you 2 years to address and fix the FIRST time! Stop with the games and get on with the solutions! We are fed up with the forms that do absolutely NOTHING!

Re: New error message from Google mini speaker

duglop — Thu, 24 Nov 2022 17:40:42 GMT

Part of the problem is I noticed a few new differences in responses by Google just before all these problems! I ALSO noticed something about Google supreme or what the hell ever it is - meaning basically there is now a basic & a pro version! If this means a reduction in functions for a free/basic set up then I will be parting ways with Google!