topic Re: Music Keeps Stopping using Spotify and Google Home in Speakers and Displays

Music Keeps Stopping using Spotify and Google Home

Breltron — Wed, 16 Nov 2022 06:04:25 GMT

Hi,

My music (Spotify) stops and starts playing randomly. I have read threw the other threads of restarting the minis and nest ect. and nothing has fixed the issue. The device is 30cm away from my router so it's not a connection issues. It still shows as playing on my phone however it's not playing on the google devices.

Can you help?

Re: Music Keeps Stopping using Spotify and Google Home

Dan_A — Mon, 21 Nov 2022 23:38:11 GMT

Hi Breltron,

That certainly hasn't been easy for you ― let’s check this out. What Nest speakers do you have? Have you tried doing other music platforms like YouTube Music? If not, try it so that we can isolate your concern. Before doing so, do a sequential reboot starting with your Wi-Fi follow by your Nest speaker and tell me how it goes.

Best,

Dan

Re: Music Keeps Stopping using Spotify and Google Home

mariak — Tue, 22 Nov 2022 02:56:12 GMT

I'm having the same problem. I had no issues the first ~six months of owning my Google Nest Hub, but since then, it's every time I play music. I have pretty good fiber internet and have no connection issues with any other devices in my home, so I don't know what the issue is. I also haven't experienced this problem with other platforms.

Re: Music Keeps Stopping using Spotify and Google Home

Dan_A — Wed, 23 Nov 2022 00:46:56 GMT

Hi mariak,

I'm sorry to hear you're also having the same concern but, have you already tried the steps above where you do a sequential reboot? You also mentioned that it hasn't happened on other platforms, just to confirm, it's only happening with Spotify, right?

Keep me posted.

Regards,

Dan

Re: Music Keeps Stopping using Spotify and Google Home

Muddi — Sun, 27 Nov 2022 00:55:41 GMT

Hey mariak,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Cheers,

Muddi

Re: Music Keeps Stopping using Spotify and Google Home

Breltron — Sun, 27 Nov 2022 01:31:37 GMT

I have a nest audio and two minis. I have tried YouTube music and it appeared to work but so did spotify to begin with. I have cleared caches again and unlinked and linked spotify and it still didn't help. I'm going to try a reboot of all devices again to see if that changes anything

Re: Music Keeps Stopping using Spotify and Google Home

Muddi — Mon, 28 Nov 2022 23:44:52 GMT

Hey Breltron,

Thanks for coming back to us. Let's go ahead and connect one of your speakers on a different network like mobile hotspot to further eliminate network issues. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your speaker). Once done, check if your device will have the same behavior.

Keep us posted.

Cheers,

Muddi

Re: Music Keeps Stopping using Spotify and Google Home

Princesss — Fri, 02 Dec 2022 05:35:35 GMT

Hello there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

Re: Music Keeps Stopping using Spotify and Google Home

Juni — Sat, 03 Dec 2022 21:21:06 GMT

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Thanks,

Juni