topic Re: Nest Hub display problem in Speakers and Displays

Google Home with gray rectangle overlay on home screen

Aleksander — Sat, 08 Oct 2022 13:50:10 GMT

Hi,

For last 3 days my home screen (Weather Frog) is covered with gray overlay rectangle.

Some of other guys report same problem from last two weeks with photo frame.

Any ideas whats wrong?

Re: Google Home with gray rectangle overlay on home screen

MplsCustomer — Sat, 08 Oct 2022 15:30:45 GMT

@Aleksander

You could try rebooting it from the Google Home app (Settings for the Nest Hub/Google Home, then the "More" icon (3 dots in the upper right corner), then "Reboot". If you can't do that, then unplug it for a minute and then plug it in again to reboot.

There is this issue as well, that's fixed with the latest firmware update:
https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Weather-data-on-2-Nest-Hub-fullscreen-clocks-disappears/td-p/193272

Grey cover on photo framed

CecilieB — Sat, 08 Oct 2022 17:03:05 GMT

Hi, For the last days my home screen (photo frame/my Photos) is covered with gray overlay rectangle. The displays looks fine on any other mode. After resetting the device physically and from app, I replaced the device, but the same issue appears on the new device, Any ideas whats wrong and suggestions how to solve it?

Mi Nest Hub tiene una pantalla gris

Fa1 — Sat, 08 Oct 2022 17:51:31 GMT

El problema que tiene es que aparece como un velo de color gris, lo cual hace que no se vea de forma clara la imagen. Cabe aclarar que como dispositivo funciona bien, por ejemplo si quiero usarlo y hasta el sonido se encuentran bien. La cuestión es que cuando está sin usarse y se muestre la galería de fotos, no se ve la imagen porque pareciera que tiene un velo de color gris-blanco que lo tapa.

Re: Grey cover on photo framed

MplsCustomer — Sat, 08 Oct 2022 23:46:43 GMT

@CecilieB

Your issue sounds similar to this one posted earlier today:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Home-with-gray-rectangle-overlay-on-home-screen/m-p/254851

Re: Mi Nest Hub tiene una pantalla gris

ana7 — Sun, 09 Oct 2022 17:12:19 GMT

tengo el mismo problema

Re: Mi Nest Hub tiene una pantalla gris

KAOSITO — Tue, 11 Oct 2022 13:57:06 GMT

Mismo problema…:( ya le hice hard reset y no se arregla

Re: Google Home with gray rectangle overlay on home screen

Juni — Wed, 12 Oct 2022 16:43:25 GMT

Hi everyone,

Thanks for the help @MplsCustomer

@Aleksander, were you able to try the recommended troubleshooting that MplsCustomer provided? If that did not resolve your concern, try to reset your Nest Hub and see if it will make a difference.

Keep me posted.

Best,

Juni

Re: Google Home with gray rectangle overlay on home screen

Aleksander — Wed, 12 Oct 2022 17:02:19 GMT

Hi,

I did not even mentioned rebooting cause it was obvious first thing to do.

And, Yes of course this Hub was restarted multiple times with no result.

And this case you mentioned is tottaly different. I this one you can see all the Weather Frog animation under this overlay (it is transparent in 10%?). Same if you choose picture frame or wallpaper. Also we are not missing any weather data.

It does not affect any of clock faces.

Firmware is: 7.20220419.2.166

Cast: 1.62.312297

Re: Mi Nest Hub tiene una pantalla gris

Jake — Wed, 12 Oct 2022 17:16:28 GMT

Hey all,

I am sorry to hear about the trouble you are running into. Were you able to figure out the photos issue? If not, I'd be happy to help out, let me just ask you some questions about what's happening:

When did this issue start happening?
What version of Google Home do you have?
Is your Nest Hub Max up-to-date on it's firmware?

Please let me know, as I would be happy to take a closer look.

Best regards,

Jake

Re: Mi Nest Hub tiene una pantalla gris

Fa1 — Wed, 12 Oct 2022 17:38:18 GMT

Hola Jake, gracias por responder. Dejame mencionarte que este problema inició aproximadamente hace una semana. Lo de la actualización y sobre la versión de Google Home, me interesa y quisiera saber cómo podría obtener esos datos? Es modelo H1A

Recuadro gris sobre las fotos

Luizo — Wed, 12 Oct 2022 22:15:41 GMT

Hace unos días,

De la nada, se colocó un recuadro gris sobre mi marco de fotografías. Y lo raro es que, cuando entro a las opciones o, incluso, cuando veo una película, el cuadro desaparece y todo normal, solo aparece cuando está activo el marco de fotos. Ya revisé todas las configuraciones, e incluso le hice un reset, y nada, sigue apareciendo. Es muy molesto, ya que cubre al menos el 70% de las fotos.

Alguna solución o recomendación?

Adjunto foto de cómo aparece.

Muchas gracias!

Re: Recuadro gris sobre las fotos

MplsCustomer — Wed, 12 Oct 2022 22:19:49 GMT

@Luizo

Another customer has reported the same problem:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Home-with-gray-rectangle-overlay-on-home-screen/m-p/254851

Re: Mi Nest Hub tiene una pantalla gris

Luizo — Wed, 12 Oct 2022 22:20:58 GMT

Hola, Jake, buenas tardes,

Mismo caso, hace una semana,

Alguna solución o recomendación?

Adjunto foto de cómo aparece.

Muchas gracias!

Re: Google Home with gray rectangle overlay on home screen

MplsCustomer — Wed, 12 Oct 2022 22:21:33 GMT

@Aleksanderand @Juni

Here is another customer reporting the same issue:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Recuadro-gris-sobre-las-fotos/td-p/258468

Re: Recuadro gris sobre las fotos

Luizo — Wed, 12 Oct 2022 22:25:37 GMT

Thank you very much,

I have already read all the comments and recommendations, however, it still does not work, I already did the restart and the same thing continues to appear.

Re: Recuadro gris sobre las fotos

MplsCustomer — Wed, 12 Oct 2022 22:30:49 GMT

@Luizo

I just wanted you to know that another customer has the same issue, and on the other post I mentioned it to @Juni , the Google Nest Community Specialist watching that issue. Perhaps this is a defect Google Nest needs to investigate.

Re: Recuadro gris sobre las fotos

Luizo — Wed, 12 Oct 2022 23:05:43 GMT

Ok, so I'll be waiting for the specialist's comments on this problem.
@Juni

Re: Google Home with gray rectangle overlay on home screen

Muddi — Thu, 13 Oct 2022 00:34:21 GMT

Hey folks,

Chiming in to ensure everything is covered here. Our team is aware of this and looking into this issue at hand. I’ll make sure to get back to you as soon as an update becomes available. I'd like to gather some details — when did this start? What is the current firmware version of your device?

To help us further investigate the issue, please send feedback using the keywords, "GHT3 Screen Banding <Device Type> after the update." For more instructions on how to send feedback via your Google Home, please click this link.

Cheers,

Muddi

Re: Recuadro gris sobre las fotos

Muddi — Thu, 13 Oct 2022 00:41:38 GMT

Hey folks,

Thanks for sharing details about the issue here. I've duplicated this thread to a similar trending issue on this link. Our team is aware of this and looking into this issue at hand. You’ll receive all updates on this issue on the main thread and we recommend updating and checking this thread when needed.

@MplsCustomer: Thanks for sharing the link.

Cheers,

Muddi