topic Re: Google home no longer knows how to help me with Timers/alarms in Speakers and Displays

Google home no longer knows how to help me with Timers/alarms

Menny — Wed, 07 Dec 2022 13:55:53 GMT

Beginning yesterday, when trying to set a timer or alarm, the response is "sorry I don't know how to help with that". This happens on all speakers and displays. Even after reboot. Any advice?

Re: Google home no longer knows how to help me with Timers/alarms

pixi_jo — Wed, 07 Dec 2022 14:13:19 GMT

I am having the same problem, even with factory reset.

Re: Google home no longer knows how to help me with Timers/alarms

Occhi915 — Wed, 07 Dec 2022 14:50:17 GMT

Same here, it started this morning across all of my connected devices at home and I can't find a fix for it. 😤

Re: Google home no longer knows how to help me with Timers/alarms

Menny — Wed, 07 Dec 2022 14:54:32 GMT

more frustrating is that my display gives me options it does when it doesn't know how to do something, in this case "set timer" or "set 10 minute timer" and then when I select any of them, it again responds that it "doesn't know how to help"!!!

Re: Google home no longer knows how to help me with Timers/alarms

Shanki77 — Wed, 07 Dec 2022 14:55:59 GMT

I am also having same issue. Performed reset and still not working. Only in settings alarm, stop watch and timer that is not working. All other functions works. Asking the time works fine also.

Re: Google home no longer knows how to help me with Timers/alarms

Occhi915 — Wed, 07 Dec 2022 15:17:55 GMT

I'm beginning to think this is issue with Google in general.

Re: Google home no longer knows how to help me with Timers/alarms

Terlee52 — Wed, 07 Dec 2022 15:20:44 GMT

I started having the same problem this morning. I tried rebooting and it didn't solve the problem. Everything else seems to be working.

Re: Google home no longer knows how to help me with Timers/alarms

elrojas — Wed, 07 Dec 2022 15:25:06 GMT

Same here! I have been trying to figure it out all morning!! When I ask it to set an alarm/timer, it says "sorry, I didn't understand ". Then I will ask it to repeat my last question and it did hear me correctly. This is very frustrating 😤

Re: Google home no longer knows how to help me with Timers/alarms

laffingleigh — Wed, 07 Dec 2022 15:25:44 GMT

Me too!!!!! Okay, it’s not just me.

Re: Google home no longer knows how to help me with Timers/alarms

JillG — Wed, 07 Dec 2022 16:27:26 GMT

Hi all,

I escalated this thread to our community support.

Try clearing the Google Home and Google apps' cache. Reboot if you haven't.

After the error reply you can voice send feedback by saying "share feedback" and record your message.

Thanks for reporting this!!

Re: Google home no longer knows how to help me with Timers/alarms

elrojas — Wed, 07 Dec 2022 17:22:58 GMT

Did all that and it still says the same thing

Re: Google home no longer knows how to help me with Timers/alarms

Terlee52 — Wed, 07 Dec 2022 17:48:37 GMT

This did not work.

Re: Google home no longer knows how to help me with Timers/alarms

bedard_m — Wed, 07 Dec 2022 18:45:28 GMT

I tried that also. It did not work.

Re: Google home no longer knows how to help me with Timers/alarms

Tbaggervance — Wed, 07 Dec 2022 19:47:14 GMT

Yea, this issue affects all our Google mini speakers too recently. I'm gonna have to go buy an Alexa speaker if this isn't fixed soon.

Re: Google home no longer knows how to help me with Timers/alarms

Menny — Wed, 07 Dec 2022 21:13:53 GMT

UPDATE: timers/alarms are working again. Appears this was related to support/maintenance being done, but glad that support has finally responded and addressed this.

Re: Google home no longer knows how to help me with Timers/alarms

laffingleigh — Wed, 07 Dec 2022 21:46:33 GMT

Can confirm the same!! Alarms working again! 😁

Re: Google home no longer knows how to help me with Timers/alarms

Juni — Wed, 07 Dec 2022 22:52:55 GMT

Hi folks,

@JillG, thanks for the help.

@Menny and @laffingleigh I’m glad your issue is resolved now. I’ll keep this thread open to wait for others to respond. Feel free to send your update by responding to this thread, we are here for you.

Thanks,

Juni

Re: Google home no longer knows how to help me with Timers/alarms

bedard_m — Wed, 07 Dec 2022 23:01:12 GMT

Seems to work again!!! Thank you so much 😄

Re: Google home no longer knows how to help me with Timers/alarms

Princesss — Thu, 08 Dec 2022 00:38:44 GMT

Hi bedard_m,

Thanks for the update. Glad to know that it's already working now.

Since this has been resolved, we'll consider this complete and will lock the thread in 24 hours. Feel free to start a new thread anytime you need assistance with your Google Nest speakers and the Community would gladly help.

Best,

Princess