topic Re: Can’t swipe left on nest hub 2nd gen in Speakers and Displays

Can’t swipe left on nest hub 2nd gen

Milo1234 — Wed, 09 Nov 2022 07:29:27 GMT

I’ve just unboxed nest hub 2nd gen.

I can’t seem to swipe left (from right hand side to left) it continues to come up with curated art screen.

it is my first nest hub, seems faulty.

can anyone advise a fix. I’m be already tried resetting.

Re: Can’t swipe left on nest hub 2nd gen

Muddi — Mon, 14 Nov 2022 03:54:35 GMT

Hi Milo1234,

Sorry to hear about your experience with your Google Nest Hub (2nd gen), but thanks for bringing this up. It would help a lot if you could share a video so we can have a deeper look at what's happening on your device.

Looking forward to your response.

Cheers,

Muddi

Re: Can’t swipe left on nest hub 2nd gen

avneetdhillon — Tue, 15 Nov 2022 18:42:53 GMT

I am having the same trouble. Just unboxed my nest hub 2 gen. I am unable to swipe left as well. When I do, there is a curated art screen which shows the same picture as the home screen.

Re: Can’t swipe left on nest hub 2nd gen

Azarco — Tue, 15 Nov 2022 22:34:38 GMT

Hey avneetdhillon,

Have you tried resetting your display? If so, what's the cast firmware and software version of your Google Nest Hub? If possible, send us a short video clip.

Best,

Alex

Re: Can’t swipe left on nest hub 2nd gen

lulumelon — Sat, 19 Nov 2022 02:50:47 GMT

I just unboxed mine today and having the same issue. I tried to factory reset it, but didn't help.

Software version: 47.9.4.447810048

Firmare version: 1.56.309385

Re: Can’t swipe left on nest hub 2nd gen

Muddi — Sun, 20 Nov 2022 02:28:09 GMT

Hey lulumelon,

Thanks for the information. Just an added question: what country are you located in? Also, could you send a video showing the issue so we can further check what's going on with your device.

Looking forward to your response.

Cheers,

Muddi

Re: Can’t swipe left on nest hub 2nd gen

lulumelon — Mon, 21 Nov 2022 19:06:32 GMT

I'm in the US. However, I was trying to do some workaround myself, so the issue is no longer happening with my workaround.

This is my experience:

- When the issue happened, I noticed the Weather beside the clock in the Slideshow is showing double dashes (- -).

- I asked "Hey Google, what's the weather?"

- It told me the weather

- I unplugged my device

- Plugged it in again

- Now I can see the weather showing and I can swipe left.

Re: Can’t swipe left on nest hub 2nd gen

Princesss — Tue, 22 Nov 2022 05:27:54 GMT

Hi lulumelon,

Thanks for the update. Glad to know it's working. I'll keep this thread open for few more days so you can monitor your device's behavior. Feel free to update this thread if you notice any changes.

Best,

Princess

Re: Can’t swipe left on nest hub 2nd gen

sivadart — Wed, 23 Nov 2022 14:53:51 GMT

Brand new nest hub gen 2 and having the same problem. Won't swipe left. I learned this while doing the tutorial. I know you want a video but there's nothing to see but the screen with a pic on it.

Re: Can’t swipe left on nest hub 2nd gen

Dan_A — Thu, 24 Nov 2022 01:22:16 GMT

Hi sivadart,

I'm sorry to hear you're also having the same concern. Is the voice command working or even responding to command? Try these steps: unplug the power cord from the power outlet and from your Nest Hub 2nd Gen. Keep it unplugged for 5 mins then plug it back in using the same sequence and tell me how it goes.

Best,

Dan

Re: Can’t swipe left on nest hub 2nd gen

Dan_A — Sat, 26 Nov 2022 23:02:41 GMT

Hi folks,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

Re: Can’t swipe left on nest hub 2nd gen

Dan_A — Sun, 27 Nov 2022 23:42:20 GMT

Hello everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Thanks,

Dan

Re: Can’t swipe left on nest hub 2nd gen

MakotoA — Mon, 28 Nov 2022 10:59:55 GMT

Same issue. Just bought and unboxed. Even if the steps above did work, now I can't complete the tutorial and don't know how all the commands and gestures on the device work. Extremely frustrating first impressions.

Re: Can’t swipe left on nest hub 2nd gen

Muddi — Tue, 29 Nov 2022 03:18:41 GMT

Hi MakotoA,

Sorry to hear about your experience. Could you post a video showing the issue so we can take a deeper look?

Cheers,

Muddi

Re: Can’t swipe left on nest hub 2nd gen

MakotoA — Wed, 30 Nov 2022 13:23:39 GMT

Unfortunately, I already skipped past this. It seems like swiping left does not work because during the tutorial stage, there isn't anything else available. There appears to be nothing to "swipe" too, so it gets stuck on this phase and you can't proceed with the tutorial.

After unplugging the device and powering it back on, the device was fully populated with with everything. I could ask Google to run the tutorial again and it went through the whole process without issue.

I'm not sure why this would be an issue specific to certain devices and not easily reproducible on a factory reset device. I don't want to reset mine just to try and get a video of the issue. The only difference I can think of is that my Google Home account is a Google Suite/Workspaces account, not sure if that'd cause any unique problems or not.

Re: Can’t swipe left on nest hub 2nd gen

Muddi — Thu, 01 Dec 2022 03:06:45 GMT

Hey MakotoA,

It's nice to hear that rebooting your device fixed it. Please note that we do not recommend using a business account like GSuite/Workspace account because some of the features will not work properly like saving and getting calendar events. Also, those accounts have an extra layer of security that prevents other devices from accessing such information.

Cheers,

Muddi

Re: Can’t swipe left on nest hub 2nd gen

Muddi — Mon, 05 Dec 2022 02:28:32 GMT

Hey folks,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi

Re: Can’t swipe left on nest hub 2nd gen

Muddi — Tue, 06 Dec 2022 06:42:49 GMT

Hey everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Cheers,

Muddi

Re: Can’t swipe left on nest hub 2nd gen

0xSage — Wed, 07 Dec 2022 22:03:47 GMT

This fixed it for me too. Nice finding. Also not to be rude to the community specialist in here but I don't think you really need a video to understand the problem that swiping left from the right edge of the screen doesn't work. That's literally the problem. Normally swiping left would show you different screens like home control or media control or your daily summary but they simply didn't exist when I was trying to swipe

Re: Can’t swipe left on nest hub 2nd gen

Podometic — Thu, 08 Dec 2022 22:30:04 GMT

I couldn't complete the tutorial on my brand new Google Nest Hub Gen 2. Swiping up worked. Yet I gave up trying to swipe left. I couldn't move the blue dot left as shown during the tutorial. This is a worry as I bought some for gifts and the tutorial is definitely a bad experience!