topic Re: Google Home Won't Connect to Apple Music in Speakers and Displays

Google Home Won't Connect to Apple Music

MSguy57 — Fri, 25 Nov 2022 23:42:13 GMT

Just purchased several Nest Audio speakers. In setting up Google Home, when I tried to link Apple Music it goes through all the steps and in the end I get a "Something Went Wrong. Try again" error message.

I have a paid subscription to Apple Music

I deleted and reloaded Google Home.

I reset and added the Nest Audio again.

I reset the Apple iPhone 13 (several times)

EVERYTHING else seems to be fine, just won't link to Apple Music.

I will have to return all the speakers if this can't be fixed which would be a shame given the great price they are selling for now.

Re: Google Home Won't Connect to Apple Music

Ganorthrop — Sat, 26 Nov 2022 16:01:53 GMT

I have had the same, identical problem and have been trying to resolve it for over a year. I have a Google Compatible smart speaker, and also my Sonos TV soundbar. I’ve tried to link my Apple Music account dozens of times, and while it’s always successful, when I ask my Google speakers to play a song, I get the same answer every time:

“Sorry, something went wrong. When you’re ready, give it another try”.

Hopefully, Google support will pick up on this…..we’re obviously not the only ones with this issue.

Re: Google Home Won't Connect to Apple Music

MSguy57 — Sat, 26 Nov 2022 18:10:50 GMT

I finally read another thread that recommended changing my AppleID password. Once I did everything linked and worked.

Re: Google Home Won't Connect to Apple Music

Juni — Sat, 26 Nov 2022 22:43:38 GMT

Hi folks,

Hi there MSguy57, thanks for posting. Awesome - glad that worked. Feel free to reach out again should you have more questions/suggestions - we are here for you.

Hello Ganorthrop, thanks for the response. You can try the step MSguy57 did and let us know if it worked for you.

Regards,

Juni

Re: Google Home Won't Connect to Apple Music

Ganorthrop — Sat, 26 Nov 2022 22:49:14 GMT

I did try it just a few hours ago (again) and still get the same error message. What should be simple does not seem to have an answer. Just to “A/B” the problem, I re-linked my Google Home to my old Spotify account, and it works perfectly (with ads of course since I no longer am a subscriber). I’ve been trying to connect my Apple Music account to my Google Home Account for over 18 months with the same answer each time. I’ve all but given up.

Re: Google Home Won't Connect to Apple Music

CheeseWizard — Sun, 27 Nov 2022 00:05:08 GMT

I'm also unable to link to Apple Music and I recently paid for a subscription so I could use it with my Google Home Mini.

Re: Google Home Won't Connect to Apple Music

Ganorthrop — Mon, 28 Nov 2022 21:49:02 GMT

I’ve tried that method over and over for over 18 months. Nada. Keeps rejecting the connection and gives me the same error message I stated in my original post.

Re: Google Home Won't Connect to Apple Music

Princesss — Thu, 01 Dec 2022 02:10:30 GMT

Hi there,

@Ganorthrop, may I know what country are you located at?

By the way, thanks @RachelGomez123 for sharing some steps.

Best,

Princess

Re: Google Home Won't Connect to Apple Music

Ganorthrop — Thu, 01 Dec 2022 02:39:02 GMT

I live in the USA…..Washington State, Bellingham. I’m in the Northwest upper corner….just 15 miles from the Canadian Border.

Re: Google Home Won't Connect to Apple Music

Princesss — Mon, 05 Dec 2022 23:50:30 GMT

Hi Ganorthrop,

Sorry for the late response. Let's make sure to select no default music for a while, unplug the Google Home for a few minutes and restart the Home app. After you plug it back, please check if you can connect to your Apple Music to see if there would be any changes.

Let us know how it goes.

Best,

Princess

Re: Google Home Won't Connect to Apple Music

BarbBur — Thu, 08 Dec 2022 01:09:01 GMT

I have the same issue, every time I try to link Apple Music, I get an error message. So frustrating. Spotify connects no problem. I'm in Canada.

Re: Google Home Won't Connect to Apple Music

Princesss — Thu, 08 Dec 2022 01:31:38 GMT

Hi BarbBur,

Thanks for responding. Could you please provide the cast firmware version of your Google Nest speakers?

To check which firmware version you're on, follow these steps:

Open the Google Home app .
Touch and hold your device's tile.
Tap Settings Device information.
Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Looking forward to your response.

Best,

Princess

Re: Google Home Won't Connect to Apple Music

BarbBur — Thu, 08 Dec 2022 02:15:34 GMT

Hi, thanks for your reply.

Two speakers are on 1.56.324896 (google home and nest)

the other one is 1.56.313652 (google nest)

Re: Google Home Won't Connect to Apple Music

BarbBur — Fri, 09 Dec 2022 05:27:02 GMT

I actually have a Google Audio and two Google Minis (not Nests). I just reset one of the Minis, so now it has the latest firmware version, and matches the other two. I tried again to link to Apple, and I'm still getting the same message - Something went wrong.. try again.

Re: Google Home Won't Connect to Apple Music

Princesss — Fri, 09 Dec 2022 22:24:29 GMT

Hi BarbBur,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

Re: Google Home Won't Connect to Apple Music

Princesss — Mon, 12 Dec 2022 22:42:42 GMT

Hi BarbBur,

Chiming in-- have you had the chance to fill out the form?

Best,

Princess

Re: Google Home Won't Connect to Apple Music

BarbBur — Tue, 13 Dec 2022 00:47:29 GMT

Yes, I filled it out on Friday

Re: Google Home Won't Connect to Apple Music

Princesss — Tue, 13 Dec 2022 02:40:36 GMT

Hi BarbBur,

Could you please try to fill out again? We're unable to find the form you submitted. Let us know once you're done so we can check it right away.

Best,

Princess

Re: Google Home Won't Connect to Apple Music

BarbBur — Tue, 13 Dec 2022 04:03:02 GMT

Okay, I just filled it out again

Re: Google Home Won't Connect to Apple Music

BarbBur — Tue, 13 Dec 2022 17:53:08 GMT

Did you get the form this time?