topic Re: No longer able to turn off TV - "Sorry, I don't know where to play the video" in Speakers and Displays

No longer able to turn off TV - "Sorry, I don't know where to play the video"

PBusardo — Mon, 06 Dec 2021 01:22:11 GMT

So I used to be able to turn off my living room TV...
"Hey Google, turn off the living room TV"

It would do it without issue.

Now, all of a sudden, I'm getting the following error,
"Sorry, I don't know where to play the video. Please tell me the exact name of the screen."

What the hell?

Amazon will turn it off as will Samsung Smart Things.

What is going on?

Any help would be appreciated. Thank you!

Re: No longer able to turn off TV - "Sorry, I don't know where to play the video"

Rory88 — Mon, 06 Dec 2021 20:12:46 GMT

I'm having the same issue. Google home is linked with smart things. Strangely the command works fine on the bedroom TV. Just giving this question a bump to see if anyone has a solution.

Re: No longer able to turn off TV - "Sorry, I don't know where to play the video"

MarkD1 — Thu, 16 Dec 2021 05:04:25 GMT

Same issue just happened to me.

Re: No longer able to turn off TV - "Sorry, I don't know where to play the video"

PBusardo — Tue, 28 Dec 2021 00:32:46 GMT

Anytime now Google?!?!

Re: No longer able to turn off TV - "Sorry, I don't know where to play the video"

Smucky — Fri, 31 Dec 2021 06:51:51 GMT

Same here

Re: No longer able to turn off TV - "Sorry, I don't know where to play the video"

amsanderson — Sat, 08 Jan 2022 17:55:48 GMT

Same here, but only for 1 TV - 2 others are working fine. Any ideas Google?

Re: No longer able to turn off TV - "Sorry, I don't know where to play the video"

Qwertyuiop — Mon, 10 Jan 2022 13:27:16 GMT

Same here, 😓 hey Google, fix this problem!

Sorry I don't understand...

Re: No longer able to turn off TV - "Sorry, I don't know where to play the video"

PBusardo — Tue, 11 Jan 2022 15:29:32 GMT

Anytime now Google!?!?!?

Re: No longer able to turn off TV - "Sorry, I don't know where to play the video"

Seonz — Thu, 20 Jan 2022 02:16:56 GMT

Same here. Would love a solution

Re: No longer able to turn off TV - "Sorry, I don't know where to play the video"

Smucky — Thu, 20 Jan 2022 02:26:54 GMT

Clearly Google doesnt care.

Re: No longer able to turn off TV - "Sorry, I don't know where to play the video"

PBusardo — Sat, 22 Jan 2022 16:44:55 GMT

Anyway to escalate this?

Re: No longer able to turn off TV - "Sorry, I don't know where to play the video"

MovieMatt — Sat, 29 Jan 2022 11:34:16 GMT

I'm having the same issue with my Sonos... anyone found a fix?

Re: No longer able to turn off TV - "Sorry, I don't know where to play the video"

Smucky — Sat, 29 Jan 2022 11:43:18 GMT

Mine also seems to be only using the assistant on Sonos.

my Lenovo and google nest hubs seem to control the TVs fine still.

Re: No longer able to turn off TV - "Sorry, I don't know where to play the video"

MovieMatt — Sat, 29 Jan 2022 12:30:09 GMT

So odd, tried rebooting my sonos and re adding to to my Google home. But same issue, it will turn on the TV just fine, but when I ask it to turn the TV off it just says : "Sorry, I don't know where to play the video. Please tell me the exact name of the screen."

So frustrating.

Re: No longer able to turn off TV - "Sorry, I don't know where to play the video"

KS3 — Mon, 31 Jan 2022 19:14:03 GMT

Same here, sucks. If I say turn everything off in the room of the tv turns off but not on its own.

Re: No longer able to turn off TV - "Sorry, I don't know where to play the video"

PBusardo — Mon, 31 Jan 2022 22:25:48 GMT

Oh Google!!!

Re: No longer able to turn off TV - "Sorry, I don't know where to play the video"

Dayron — Thu, 03 Feb 2022 21:20:50 GMT

Change the name on the TV is ridiculous but it works right away.

Re: No longer able to turn off TV - "Sorry, I don't know where to play the video"

amsanderson — Sat, 05 Feb 2022 18:55:20 GMT

Just tried this and it worked. Having named the TV the same as the room it was in must have confused it somehow

Re: No longer able to turn off TV - "Sorry, I don't know where to play the video"

Seonz — Sat, 05 Feb 2022 22:37:31 GMT

What did you rename it to so it works?

Re: No longer able to turn off TV - "Sorry, I don't know where to play the video"

Smucky — Sat, 05 Feb 2022 22:51:32 GMT

I had a crack yesterday and it did work for me also.

remove the word TV from the name.

example Theatre Room TV I tried changing to either just “Theatre Room” or “Theatre Room Sony”

this did provide a work around for the issue.

you can still say “Turn TV on/off” or “Turn Theatre Room TV on/off”