topic Re: Link Account in Speakers and Displays

Link Account

snowdog6519 — Tue, 13 Dec 2022 12:32:10 GMT

I have several hubs (1st, 2nd, and max), google speakers (mini, max) and i use a 2nd Gen Hub for an alarm clock.

I woke up this morning and my bedside hub displayed a "link account" message. I looked at my wife's hub and it said the same. Long story short all the hubs and speakers said to link account through the home app. I opened the home app and couldn't find anything out of the norm. I cleared the app cashe and reset my google nest wifii pro to no avail. I unplugged the kitchen nest hub pro and when it rebooted, all my nest products came back on line. However needless to say I was late for work.

Why did this happened, how do I prevent it from happening in the future, why doesn't the 2nd hub have a clock default when not connected to a linked account? Should I ditch using the hub as an alarm clock and go back to a regular alarm clock? Please advise.

Re: Link Account

BoscoC — Tue, 13 Dec 2022 14:10:33 GMT

I have a couple of Google Hub devices (1st & Max) and the same thing happened about 30 minutes ago. I guess there must be some issue with Google services at the moment.

FWIW - I've had these devices for 3+ years and this is the first time I've seen this happen.

Re: Link Account

BoscoC — Tue, 13 Dec 2022 15:39:07 GMT

And they're back to normal again. Fingers-crossed that this won't be a recurring issue...

Re: Link Account

Juni — Sat, 17 Dec 2022 21:51:58 GMT

Hi folks,

Thanks for posting here in the Google Nest Community.

I’m glad both your issues are resolved now. I’ll keep this thread open for 3 more days to make sure things will work. If you need further help, let me know.

Regards,

Juni

Re: Link Account

Juni — Tue, 20 Dec 2022 22:36:22 GMT

Hi there,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.

Regards,

Juni

Re: Link Account

Juni — Wed, 21 Dec 2022 22:38:40 GMT

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Juni

Re: Link Account

BoscoC — Thu, 22 Dec 2022 07:17:19 GMT

Everything is okay now - hopefully this was just an isolated incident.

Re: Link Account

Princesss — Thu, 22 Dec 2022 22:22:15 GMT

Hi BoscoC,

Thanks for the update. Glad to know that everything is working good now.

Since this has been resolved, we'll consider this complete and will lock the thread in 24 hours. Feel free to start a new one if you need assistance with your Google Nest speakers and the Community would gladly help.

Best,

Princess