topic Re: Google Nest Voice Keeps Changing in Speakers and Displays

Google Nest Voice Keeps Changing

Liamd — Mon, 28 Nov 2022 15:03:55 GMT

My Google Nest keeps changing back and forth from the red and orange voice, even though I have it set to orange. Has anyone yet figured out how to solve this problem? I've seen multiple conversations about this but google shuts them down before anyone has found a solution.

Re: Google Nest Voice Keeps Changing

JillG — Mon, 28 Nov 2022 15:43:06 GMT

Hi @Liamd

This is an issue that has also been raised in the Google Assistant Community and they are currently investigating. I will escalate it to our Nest team as well.

Thanks for posting!

Re: Google Nest Voice Keeps Changing

Liamd — Mon, 28 Nov 2022 15:44:26 GMT

thank you!

Re: Google Nest Voice Keeps Changing

MplsCustomer — Mon, 28 Nov 2022 17:14:48 GMT

We get various Google voices on our Nest Hubs.

Re: Google Nest Voice Keeps Changing

NimbleBean — Thu, 01 Dec 2022 05:09:54 GMT

Happens on my devices - minis, hub max, video displays – as well. I've reset all the devices, I've unplugged them, plugged them back in, deleted and reinstall the Home app. The voice continues to change. This is a fairly recent phenomenon on my devices. It was not happening a year ago.

Re: Google Nest Voice Keeps Changing

JenniferScott — Sat, 03 Dec 2022 21:37:16 GMT

Same, this is a recent issue but my blue voice is being hijacked by red about 10% of the time. I haven't found a way to stop it. It would be nice to have a way to lock the voice I want.

Re: Google Nest Voice Keeps Changing

JillG — Sun, 04 Dec 2022 16:08:53 GMT

Hear from the community specialist and they need some more info:

When did the issue start?
What country are you located in?
What specific Google Home/Nest device are you having an issue with?
Current firmware version of device and Google Home app.

Re: Google Nest Voice Keeps Changing

JenniferScott — Sun, 04 Dec 2022 16:24:47 GMT

The issue started within the last 4-6 weeks

Located in the US

2 Google nests (1 First gen, 1 second generation, 1 google nest hub first generation

Home Google app installed on a Samsung phone

Re: Google Nest Voice Keeps Changing

MplsCustomer — Sun, 04 Dec 2022 16:59:58 GMT

This has been going on for many weeks. We are in the US, and have three 1st Gen Nest Hubs (1.62.312297, 1.62.312297, and 1.62.312297), one 2nd Gen Nest Hub (1.56.324896) one Nest Hub Max (1.62.312297), and 1 newer Nest Mini (1.56.313652). Google Home version 2.60.118.

Incidentally, to retrieve this information, I had to open and close the Google Home app a dozen times, because it kept reporting that 2 of the Nest Hubs were NOT on the same Wi-Fi even though they are on the same Wi-Fi and are online and working fine. After multiple tries, I was able to access all of them. This sort of false reporting from the Google Home app is not uncommon.

Re: Google Nest Voice Keeps Changing

Princesss — Thu, 08 Dec 2022 00:59:59 GMT

Hi everyone,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

By the way, thanks for all the help @JillG and @MplsCustomer.

Best,

Princess

Re: Google Nest Voice Keeps Changing

Blakexac — Sat, 10 Dec 2022 03:56:55 GMT

Hi I’m having the same issue. Please report up that we need a fix for multiple users. Thanks!

Re: Google Nest Voice Keeps Changing

BGdub — Sun, 11 Dec 2022 12:18:23 GMT

This is happening to me too. However, I really like the mix of female and male voices.

When they figure out the issue can they leave it as an option?

Re: Google Nest Voice Keeps Changing

Princesss — Tue, 13 Dec 2022 05:20:36 GMT

Hi everyone,

We're sorry to hear about this. @BGdub and @Blakexac, feel free to fill out the form so we can assist you further.

Best,

Princess

Re: Google Nest Voice Keeps Changing

Blakexac — Tue, 13 Dec 2022 05:37:37 GMT

I’d be glad to fill out a form to report the bug. Could you kindly link me to it? Thanks!

Re: Google Nest Voice Keeps Changing

Liamd — Tue, 13 Dec 2022 15:42:06 GMT

here you go

https://support.google.com/googlenest/contact/nest_community

Re: Google Nest Voice Keeps Changing

Princesss — Wed, 14 Dec 2022 00:52:35 GMT

Hi folks,

Thanks for responding.

@Blakexac, thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon.

@Liamd, thanks for helping out.

Best,

Princess

Re: Google Nest Voice Keeps Changing

abricheight6 — Thu, 29 Dec 2022 04:48:01 GMT

Having the exact same issue. Started a little over a month ago. Ended up buying a new nest mini thinking mine had just died. That didn't fix it. Tried reinstalling assistant and starting fresh. That didn't fix it either. Really kind of aggravating to be honest.

Re: Google Nest Voice Keeps Changing

Muddi — Sun, 01 Jan 2023 00:29:41 GMT

Hey abricheight6,

Sorry to hear that. Could you tell us what country you are located in. Also, what is the Assistant language set on your device?

Cheers,

Muddi

Re: Google Nest Voice Keeps Changing

abricheight6 — Sun, 01 Jan 2023 04:14:35 GMT

United States and English

Re: Google Nest Voice Keeps Changing

Muddi — Mon, 02 Jan 2023 00:40:32 GMT

Hi abricheight6,

Thanks for the information. What specific Google Home/Nest device do you have? Also, could you check if you have the same issue when using the Google Assistant app on your phone.

Keep us posted.

Cheers,

Muddi