topic Re: Sleep Sensing on Google Nest Hub (2nd gen) in Speakers and Displays

Sleep Sensing on Google Nest Hub (2nd gen)

psetty — Thu, 15 Dec 2022 23:03:57 GMT

Sleep sensor is not working on Google Nest Hub.

It was informed that it doesnt work in certain countries. However I donot see any official document on which countries it will work and which countries it will not work. When the feature is not working in certain countries, donot understand why google sells the product in such countries. This is very cheap of Google and it a type of cheating the customer in that country. Also not releasing any official article specifying that it will not work.

Hope they can answer the below question here.

1. Which Countries it will work.

2. Where is the official article/document on which countries it will work and not work.

3. If it doesnt work in certain country, why are they selling in that county?

4. what is the reason it doesnt work on certain country?

Re: Sleep Sensing on Google Nest Hub (2nd gen)

psetty — Fri, 16 Dec 2022 11:36:34 GMT

the only option in settings are Device Information, Display & Photo Frame

Re: Sleep Sensing on Google Nest Hub (2nd gen)

Dan_A — Mon, 19 Dec 2022 01:25:22 GMT

Hi folks.

@RachelGomez123, thanks for the help.

@psetty, apologies for the inconvenience. It would help a lot if we know what country you're from. Sleep Sensing uses Motion Sense to track the sleep of the person who's closest to the display. Motion Sense, powered by Soli, uses a low-energy radar to detect movement and breathing. If you purchase a device from one of the mentioned countries and take it to an unsupported country, the sensors don't work, and you don't get Sleep Sensing results.

The Soli Sensor only works in the following countries:

Albania, Switzerland, Finland, Ireland, North Macedonia, Slovenia, Andora, Cyprus, France, Iceland, Malta, Slovakia, Armenia, Czechia (Czech Republic), Great Britain, Italy, Norway, San Marino, Austria, Canada, Georgia, Japan, Netherlands, Singapore, Australia, Germany, Gibraltar, South Korea, New Zealand, Turkey, Belarus, Denmark, Greece, Lithuania, Puerto Rico, Taiwan, Belgium, Estonia, Guam, Luxembourg, Portugal, United States, Bosnia and Herzegovina, Spain, Hungary, Latvia, Romania, Vatican City, Bulgaria, Faroe Islands, Croatia, Monaco, Sweden, U.S. Virgin Islands

If you’re in one of the countries above, check out this guide for more info.

Keep us posted.

Best,

Dan

Re: Sleep Sensing on Google Nest Hub (2nd gen)

Dan_A — Thu, 22 Dec 2022 01:30:23 GMT

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

Re: Sleep Sensing on Google Nest Hub (2nd gen)

Dan_A — Fri, 23 Dec 2022 01:33:53 GMT

Hi psetty,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Thanks,

Dan