topic Curious to know? in Speakers and Displays

Curious to know?

Gasman — Sun, 18 Dec 2022 17:11:35 GMT

Seems Google have stopped replies on this thread

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Each-mini-has-a-mind-of-it-s-own/m-p/266016/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufEw5S1JPS0RBTUU1RFZOfDI2NjAxNnxTVUJTQ1JJUFRJT05TfGhL#M49606
I have just replied to an email (just the standard reponse email from Google) with the following

Following on from the devices unable to tell on from off, I now ask it to just 'switch the device' Then it generally looks to see what state it is in, and switches from that state.

Recently now when I ask that, it tells me about looking for apps in my phone????? 😞

Second time of asking, it does as it is has been asked.

I swear you are programming my devices purely to do this? :-(, I cannot believe other devices behave this way, else we would have heard more about it.

So now I am asking, does anyone else get these problems with their google minis?. I have 4 and they all do it.

1. Ask it to switch something OFF and it answers 'switching device ON'

2. Ask it to set an alarm, say 10:15, and it responds 'setting alarm for 3pm'

3. Ask it to 'switch device' (this is to overcome issue 1) and it gives me dialogue about searching the apps in my phone, Ask a second time and it obeys. Generally a lot of requests have to be asked a second time, as I get a load of nonsense on the first request.

4. Ask the mini next to my bed (when in bed) the time, and the one on the landing way outside the bedroom answers. The one in the bedroom will actually say 'Hmm there appears to be a problem, try again later' sometimes. If it does answer, it is way behind the response of the landing mini.

5. Sitting in the living room, with the mini just behind me, and ask it something. The one in the kitchen responds even with the living room door shut? I have even reduced the sensitivity of that kitchen mini?, and it still does it.

Please bear in mind I have not been 'tweaking' these minis, just using as they came. It is they that decide to change the way they do things. 😞

So, would be keen to know if others suffer these issues?

About all they have managed to do correctly for me consistently, is give the correct time, whether it is the speaker being spoken to is the one giving the response or not.

TIA

Re: Curious to know?

Juni — Thu, 22 Dec 2022 20:28:03 GMT

Hi Gasman,

Thanks for reaching out to us again here in Google Nest Community. We suggest for you to continue the conversation to prevent further confusions. We already reached out to the support team that is assisting you, so they can give you the proper resolution right away.

If you have another concern, feel free to create a new post so we can help you here in Community. We will be locking this thread after 24 hours.

Regards,

Juni

Re: Curious to know?

Gasman — Fri, 23 Dec 2022 08:24:17 GMT

Hi Juni,

I was just curious to know who else has these type of problems?

I cannot believe my 4 out of all those sold are the only ones?. They were not even bought at the same time, so not same batch?

I was gifted one, then bought two and then another one much later.

Lock the thread by all means, if you do not want people to report their similar issues?

Re: Curious to know?

Juni — Tue, 27 Dec 2022 21:15:25 GMT

Hi Gasman,

Thanks for the response. We apologize if the thread was closed sooner than you would have liked. As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity. We invite you to search the Community to see if a discussion is open and ongoing about your topic. If not, feel free to start a new thread. I'll keep this thread open for 3 more days to give way for other users who are experiencing this same issue.

Best,

Juni

Re: Curious to know?

Juni — Fri, 30 Dec 2022 22:48:25 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Juni

Re: Curious to know?

Gasman — Sat, 31 Dec 2022 08:58:08 GMT

Hi Juni,

No this thread was to see if others were having the same trouble I get all the time?

No one at Google has been able to get to the bottom of my problems.

EG this morning. Bedroom mini was playing Radio 2 from a routine I have setup to start playing at 6AM. This it did.

I had set an alarm for 9AM, but was fully awake at 08:20, so decide to get up then. So I said to the mini 'Cancel Alarm'. Now normally they will say 'your alarm for 9AM is cancelled'.

Today it decided to just stop the music.?
So I had to issue the command again. It seems these daya that every command has to be asked twice, to get what you are asking for?

I do not leave the alarm set, as although Google have told me that the alarm only runs for 20 minutes, all mine run until they are told to stop. So if I forget and go out for a few hours, when I come back the alarm is still going.

I genuinely wanted to hear what problems other people were having?

Re: Curious to know?

Gasman — Sat, 31 Dec 2022 09:23:30 GMT

BTW, in adding my last post I was asked by a popup if I would answer a survey, to which I said Yes.
At the end of the survey I received the page with the contents below

Authentication Failed

Re: Curious to know?

Muddi — Wed, 04 Jan 2023 02:44:26 GMT

Hey Gasman,

We understand that you wanted to know if other users have the same issue as you have. We will keep the thread open for a few more days, and lock it if no new users chime in with the same issue. Otherwise, I'll close the thread and recommend you to continue with email support.

Cheers,

Muddi

Re: Curious to know?

Muddi — Mon, 09 Jan 2023 05:02:40 GMT

Hi there,

Checking in to see if anyone still need help here?

Cheers,

Muddi

Re: Curious to know?

Gasman — Mon, 09 Jan 2023 12:25:54 GMT

Seemingly no response? 😕
May as well lock the thread.😥

Re: Curious to know?

Muddi — Mon, 09 Jan 2023 22:48:43 GMT

Hey Gasman,

It looks like this is an isolated issue. I'll go ahead and lock the thread now since you already have an open case. It is best if we continue this through that channel so we can provide an update immediately.

Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi