topic Re: Google Commercials Playing in the middle of my Listening in Speakers and Displays

Google Commercials Playing in the middle of my Listening

vs271 — Mon, 28 Nov 2022 22:43:34 GMT

About a month ago, I have had "Google" commercials interrupting my radio station listening. All of a sudden in the middle of hearing a song on the radio station, google commercials start playing, sometimes in a loud different language. Is this a new thing? Because it's horrible.

Re: Google Commercials Playing in the middle of my Listening

Juni — Tue, 06 Dec 2022 17:52:14 GMT

Hi vs271,

Thanks for posting and for being a step ahead of us.

This is not the experience that we wanted you to have, let me help you out. A few things: which Nest speaker? Have you tried other radio stations to isolate the issue? Do you have other Nest speakers? If so, is it happening to all of them?

You can try to do a sequential reboot. First, unplug your Nest speaker for 30 seconds, then do the same thing on your Wi-Fi router to refresh both devices and your Wi-Fi signal.

Looking forward to your response.

Thanks,

Juni

Re: Google Commercials Playing in the middle of my Listening

Juni — Fri, 09 Dec 2022 18:00:48 GMT

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Juni

Re: Google Commercials Playing in the middle of my Listening

Muddi — Sun, 11 Dec 2022 04:41:10 GMT

Hey vs271,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi

Re: Google Commercials Playing in the middle of my Listening

vs271 — Sun, 11 Dec 2022 21:22:09 GMT

I have done the reboot. It happens on both my original mini and original google home speaker. This happens with different radio stations.

Re: Google Commercials Playing in the middle of my Listening

Muddi — Tue, 13 Dec 2022 01:57:48 GMT

Hey vs271,

Thanks for coming back to us. Could you tell us the specific radio provider that you are having an issue with? Also, give us 3 samples of stations where you usually get an advertisements.

Cheers,

Muddi

Re: Google Commercials Playing in the middle of my Listening

Juni — Fri, 16 Dec 2022 16:48:34 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Juni

Re: Google Commercials Playing in the middle of my Listening

Juni — Sat, 17 Dec 2022 17:23:57 GMT

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Regards,

Juni

Re: Google Commercials Playing in the middle of my Listening

vs271 — Sat, 17 Dec 2022 23:01:40 GMT

I don't have anything to report. The problem still exists.

Muddi, 2 stations that have done this is CKDO and "super 70s 181"

Re: Google Commercials Playing in the middle of my Listening

Juni — Tue, 20 Dec 2022 18:40:01 GMT

Hi vs271.

Thanks for the response, We want to gather a couple more details. Do you have a premium subscription on TuneIn? If so, you can fully reset your Google Home Mini and Google Home speakers to put them back to their default settings and set them up again as a new device then observe if this will make a difference. Check the steps below on how to do it.

HOME MINI

Here’s how to do the reset, press and hold the factory reset button located below the power cord on the bottom of your Google Home Mini. Look for a circle etched into the base. After 5 seconds, your Google Home Mini will begin the factory reset process. Continue to hold for about 10 seconds more until you hear a sound confirming your Google Home Mini is resetting.

GOOGLE HOME

Here’s how to reset your Google Home, press and hold the microphone mute at the back of your Google Home for about 15 seconds. You'll hear your Google Assistant confirm that it's resetting your Google Home.

Let me know how it goes.

Regards,

Juni

Re: Google Commercials Playing in the middle of my Listening

vs271 — Tue, 20 Dec 2022 20:52:16 GMT

No. No subscription to Tunein. Ok i have reset both speakers. I'll see how this goes. I think i did this already. I will need more than a couple days to monitor this with the holidays coming up.

There just seems to be a few issues that had started about 2 months ago....even with other users. There must have been an upgrade that messed up things.

Re: Google Commercials Playing in the middle of my Listening

Juni — Wed, 21 Dec 2022 16:03:31 GMT

Hi there,

Thanks for the details. I'll keep this thread open for 3 more days. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Juni

Re: Google Commercials Playing in the middle of my Listening

Juni — Sat, 24 Dec 2022 16:17:14 GMT

Hi there,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.

Best,

Juni

Re: Google Commercials Playing in the middle of my Listening

Azarco — Sun, 25 Dec 2022 18:48:48 GMT

Hey vs271,

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Regards,

Alex