topic Re: Needed to change wifi Next Hub Max was connected to... in Speakers and Displays

Needed to change wifi Next Hub Max was connected to...

CatButt — Sun, 25 Dec 2022 06:40:05 GMT

So, I removed the Hub Max from my Home. Now I cant add the Hub Max back, Half the time the Home app cant find it, the other half it finds it then gives an error that it cant communicate with the Hub Max.

This should not be a difficult process, what am I missing here?

Re: Needed to change wifi Next Hub Max was connected to...

Antz8701 — Sun, 25 Dec 2022 06:54:35 GMT

I've encountered the same issue. Bought brand new Hub and nest Mini - same connect issue.

Re: Needed to change wifi Next Hub Max was connected to...

Dan_A — Thu, 29 Dec 2022 01:18:08 GMT

Hi folks,

@CatButt, @Antz8701, that certainly hasn't been easy for you ― a few questions: do you have a new router/ISP or is it still the same router but with a changed password? If your Nest devices are connected to an existing Wi-Fi network, but you'd like to connect it to a new one, follow the steps below:

Open the Google Home app.
Touch and hold your device's tile.
At the top right corner, tap Settings > Device information.
Next to "Wi-Fi," tap Forget. You’ll be taken back to the Home app home screen.
Follow the setup steps to set up your device on the new Wi-Fi network.

If you get an error message that says "could not communicate with your [device]" when you try to forget your network, or the steps above don't work, you'll need to factory reset your device and set it up again.

Keep us posted.

Best,

Dan

Re: Needed to change wifi Next Hub Max was connected to...

Dan_A — Sun, 01 Jan 2023 01:22:44 GMT

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

Re: Needed to change wifi Next Hub Max was connected to...

CatButt — Sun, 01 Jan 2023 02:18:59 GMT

I just did a full factory reset...little did I know I would also have to totally reinstall my bedroom Nest too. As of now I am all up and running.

Re: Needed to change wifi Next Hub Max was connected to...

Antz8701 — Sun, 01 Jan 2023 11:44:49 GMT

Thanks all for getting back to me.

Issue has fixed itself (not sure how).

Please close this case.

Cheers,

Antz

Re: Needed to change wifi Next Hub Max was connected to...

Muddi — Mon, 02 Jan 2023 05:15:29 GMT

Hey folks,

Happy to hear that your issue was resolved! It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.

Cheers,

Muddi