topic Re: Nest Mini Continually Unlinking in Speakers and Displays

Nest Mini Continually Unlinking

Mckillio — Mon, 12 Dec 2022 17:44:52 GMT

My Nest Mini keeps getting unlinked, forcing me to re-add it and it gets unlinked within 24-48hrs after that. This happened to another Nest Mini a couple of years ago and I just gave up and recycled it. The account that is supposedly unlinking it is my wife's and she has an iPhone in case it matters.

System firmware: 313652

Cast firmware: 1.56.313652

Re: Nest Mini Continually Unlinking

Juni — Fri, 16 Dec 2022 20:57:02 GMT

Hi Mckillio,

Thanks for posting here in the Google Nest Community.

I’m sorry for the trouble this has caused you, let me help you out. Are you getting a notification on the Google Home app that your Google Nest Mini got unlinked? You can check that by opening your Google Home app then tap the icon at the lower right. It will show you your Google Home app history. Check the Google Home App feed history to see if there is any recorded activity of your Google Nest Mini unlinking.

Looking forward to your response.

Thanks,

Juni

Re: Nest Mini Continually Unlinking

Mckillio — Fri, 16 Dec 2022 21:43:09 GMT

Yes and there is.

Re: Nest Mini Continually Unlinking

Juni — Sat, 17 Dec 2022 18:43:48 GMT

Hi there,

Thanks for the update. Could you answer the needed information below?

Serial number:
Email address:
Device name (Example: Living Room Speaker):
Firmware version:

Thanks,

Juni

Re: Nest Mini Continually Unlinking

Juni — Tue, 20 Dec 2022 18:56:40 GMT

Hello there,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.

Regards,

Juni

Re: Nest Mini Continually Unlinking

Mckillio — Tue, 20 Dec 2022 19:26:16 GMT

1. There is no serial number in the app or on the device. Where can I find it?

2. #

3. Bathroom speaker

4. Already provided it.

Re: Nest Mini Continually Unlinking

Juni — Wed, 21 Dec 2022 15:49:25 GMT

Hi Mckillio,

Thanks for the details you provided. You can go ahead and do a full reset on your Nest Mini to put it back to its factory setting and set it up again as a new device then observe if the issue remains. Check the step below on how to do the reset.

Here’s how to do the reset, on the side of your Google Nest Mini, switch the mic off. The LEDs will turn orange. Press and hold the center of your Nest Mini, where the lights are on top. After 5 seconds, your Google Nest Mini will begin the factory reset process. Continue to hold for about 10 seconds more until you hear a sound confirming your Google Nest Mini is resetting.

Keep me posted.

Thanks,

Juni

Re: Nest Mini Continually Unlinking

Juni — Sat, 24 Dec 2022 18:31:41 GMT

Hi there,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.

Regards,

Juni

Re: Nest Mini Continually Unlinking

Azarco — Sun, 25 Dec 2022 19:41:05 GMT

Hello Mckillio,

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Best,

Alex