topic Re: Nest Hub Max reboots randomly when playing music in Speakers and Displays

Nest Hub Max reboots randomly when playing music

HELLI0TT — Thu, 22 Dec 2022 19:10:28 GMT

Hello -

I have had an ongoing issue for a few months where one of our Nest Hub Max displays will reboot randomly. I've noticed it to happen most often while listening to music (via Spotify). It also will simply pause the music at will. This Hub also takes an unusually longer time to appear as a cast destination from time to time, though I often simply select the music directly from the hub, or voice commands. Network isn't the problem, as it is within 10 feet of our Google Wifi Router. And other devices have very strong signal nearby, or even further away. I have reset the device to no avail.

I am on the preview program, with system firmware: 8.20220713.2.194059

We have another Nest Hub Max (as well as 4 google homes, a nest audio, and a google hub) which don't have these same issues. The other Hub Max looks to be on the same system firmware, though not on the preview program.

Please advise any help, it looks to be plugged in securely, just seems like a strange software issue only present on this device, which is our most used google speaker/display of the bunch. It's been frustrating. Any help is welcome, thanks in advance.

Re: Nest Hub Max reboots randomly when playing music

Dan_A — Tue, 27 Dec 2022 06:53:56 GMT

Hi HELLI0TT,

I'm jumping in to ensure everything is good here. Have you seen @RachelGomez123 response? Let us know of the answers so we could take a closer look at them.

Keep us posted.

Best,

Dan

Re: Nest Hub Max reboots randomly when playing music

HELLI0TT — Thu, 29 Dec 2022 18:20:08 GMT

Thank you Rachel, I have rebooted the device once again. I will test it out and see how it fares.

Re: Nest Hub Max reboots randomly when playing music

Juni — Thu, 29 Dec 2022 21:40:56 GMT

Hi HELLI0TT,

Thanks for keeping us in the loop. We will keep this thread open for 3 more days and wait for your update.

Regards,

Juni

Re: Nest Hub Max reboots randomly when playing music

HELLI0TT — Sat, 31 Dec 2022 17:13:22 GMT

Hi Juni - unfortunately still experiencing the issue. Random restarts, and specifically just occurred while listening to Spotify and using a voice command to play a different song.

Re: Nest Hub Max reboots randomly when playing music

Muddi — Sun, 01 Jan 2023 01:46:16 GMT

Hey HELLI0TT,

Chiming in to ensure everything is covered here. Just an added question: are you using the original power cable that comes with the device? Also, please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

Re: Nest Hub Max reboots randomly when playing music

HELLI0TT — Tue, 03 Jan 2023 17:59:54 GMT

Yes correct, using the original power cable.

Thanks for your help, I have just filled out this form.

Re: Nest Hub Max reboots randomly when playing music

Juni — Tue, 03 Jan 2023 18:16:36 GMT

Hi there,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Thanks,

Juni