topic Re: Google Nest Speakers Not Updating Firmware in Speakers and Displays

Google Nest Speakers Not Updating Firmware

MrJinx — Wed, 07 Dec 2022 16:42:43 GMT

I'm having firmware issues with several Nest speakers. I've contacted Google's help department. Unfortunately, they are completely useless.
I see other threads with similar firmware issues.

Re: Google Nest Speakers Not Updating Firmware

MplsCustomer — Wed, 07 Dec 2022 19:38:39 GMT

@MrJinx

Google Nest entirely controls when we get firmware updates. We have one Nest Hub that is on an older firmware version; even doing a factory reset failed to update the firmware.

Re: Google Nest Speakers Not Updating Firmware

MrJinx — Wed, 07 Dec 2022 20:13:21 GMT

I've been down that road. I factory-reset my speakers and no update. It's hard to believe such a faulty product is on the market.

Re: Google Nest Speakers Not Updating Firmware

Dan_A — Mon, 12 Dec 2022 19:01:19 GMT

Hi folks,

@MplsCustomer, thanks for the help.

@MrJinx, I’m sorry to hear that even after doing a factory reset, your Nest speakers failed to update its firmware. Before we continue, let me ask some questions to narrow things down. What Nest speakers do you have? Are the functions on the old firmware devices affected?

It would really help a lot if you can send me the firmware of each device so sort things out, here’s how:

Open the Google Home app.
Touch and hold your device's tile.
Tap Settings>Device information.
Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

To get more details, check out this link.

Keep me posted.

Thanks,

Dan

Re: Google Nest Speakers Not Updating Firmware

MrJinx — Tue, 13 Dec 2022 17:19:47 GMT

Dan_A,
with all due respect, you're wasting my time with your canned answers and worn-out request. if you have any influence with the google team, I highly recommend they fix their firmware updates and the HOME app which is poorly built.

here's what I posted in the forum

after many hours of work, i was able to get all of my speakers to update their firmware. your suggestion put me on the right track.

after removing all the speakers from my Home, i deleted the Home. Next I created a new Home on a different WI-FI signal.

after adding each speaker to the new Home and adding the speaker to the Preview program, most of the speakers updated their firmware.

however, there were two that which required several reset and reboots in order to update the firmware.

finally, the last speaker updated its firmware after i created a new Home on the original WI-FI signal. as i mentioned, all my speakers are on the latest firmware update.

Re: Google Nest Speakers Not Updating Firmware

Dan_A — Wed, 14 Dec 2022 00:24:45 GMT

Hi MrJinx,

Apologies for the inconvenience and the misunderstanding. For confirmation based on what you posted in the forum, are all your devices now working after it has been updated to its latest firmware? Are you able to give voice commands to your Nest speakers?

Regards,

Dan

Re: Google Nest Speakers Not Updating Firmware

MrJinx — Wed, 14 Dec 2022 00:33:27 GMT

i don't bother with voice commands.

i'd settle for music from all the speakers as a group as advertised. the speaker group function does not work properly. at times, the speakers drop and require re-booting.

in the meantime, you can stuff your voice commands, inconvenience and misunderstandings in a sock.

Re: Google Nest Speakers Not Updating Firmware

Dan_A — Wed, 14 Dec 2022 18:37:37 GMT

Hi MrJinx,

I understand. I know that this can be frustrating but don't give up on this. Let's do things further and I need your help doing it. It would help a lot for us to know if the dropping of played songs only happen on Nest devices that are on the speaker group. Could you try to have each device play a song individually and see the difference?

Thanks,

Dan

Re: Google Nest Speakers Not Updating Firmware

MrJinx — Wed, 14 Dec 2022 18:43:21 GMT

the youtube music app does not work well with the home app. other apps, like tune-in, do not work well with home app. the home app is faulty.

songs play on each speaker and do not drop. music drops when playing in groups esp groups with speaker pairs. it's really that simple to understand.

I'm sure this is not the first time this issue has been reported. from my experience, the google team is not concerned.

Re: Google Nest Speakers Not Updating Firmware

MrJinx — Wed, 14 Dec 2022 19:35:39 GMT

here's the frustrating part of dealing with you and google. you are of no help. you regurgitate the same script as their support. you and the support team despite the best of intentions are of no help.

Re: Google Nest Speakers Not Updating Firmware

MrJinx — Fri, 16 Dec 2022 00:50:58 GMT

after more experimenting, i discovered group play may work with four stereo pairs. again, i say may becasue i'm experimenting. i recommend you report to your superiors and let them know that group play is limited to eight speakers.

Re: Google Nest Speakers Not Updating Firmware

Dan_A — Sat, 17 Dec 2022 22:20:33 GMT

Hey there,

Hats off to you in finding a way. All is noted and let's monitor what on the status about the steps you're doing with the group play.

Tell us how it goes.

Regards,

Dan

Re: Google Nest Speakers Not Updating Firmware

Dan_A — Tue, 20 Dec 2022 22:25:28 GMT

Hi MrJinx,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Dan

Re: Google Nest Speakers Not Updating Firmware

MrJinx — Tue, 20 Dec 2022 23:19:51 GMT

other than filling out your form, please help me understand how you can help?

Re: Google Nest Speakers Not Updating Firmware

Muddi — Wed, 21 Dec 2022 02:31:26 GMT

Hey MrJinx,

For us to further assist you we need to create a case and escalate it with the team for further investigation. Also, we need to gather some additional personal details which shouldn't be shared on the public forum that's why it is best to fill out the form.

Cheers,

Muddi

Re: Google Nest Speakers Not Updating Firmware

MrJinx — Wed, 21 Dec 2022 03:51:38 GMT

here's my case numbers - 9-7407000033085, 3-9378000033387

you can find out what you need via that.

i don't expect much out of you.

Re: Google Nest Speakers Not Updating Firmware

Muddi — Wed, 21 Dec 2022 23:16:31 GMT

Hi MrJinx,

Thanks for sharing the case ID. Upon checking it looks like your concern about firmware update has been resolved. Same as with playing music on audio groups and paired devices. Let us know if you have additional concerns or questions about your device, and we're glad to further assist you.

Cheers,

Muddi

Re: Google Nest Speakers Not Updating Firmware

MrJinx — Thu, 22 Dec 2022 01:59:44 GMT

you are mistaken. playing music in audio groups and paired devices is still a problem. that ticket should have never been closed.

Re: Google Nest Speakers Not Updating Firmware

Muddi — Sun, 25 Dec 2022 00:28:53 GMT

Hey MrJinx,

I'm sorry for the confusion. Just an added question: how far are your speakers from your router? How often does it happen? Does the same thing happen when you use a different music services like YouTube and Spotify?

Cheers,

Muddi

Re: Google Nest Speakers Not Updating Firmware

MrJinx — Sun, 25 Dec 2022 13:55:53 GMT

good morning and Merry Christmas,

how often? a lot. it happens more times than it does not. issues with the pairs and groups happen more times than it does not.

i use the youtube music and tunes app. it happens to both.

I have several issues with casting audio to Speaker Groups and stereo pairs in Speaker Groups

1. Speaker groups are not available or missing from the Favorites screen in the Home app and in the YouTube Music 'Cast To Audio' list
2. When a speaker group is selected in the Home app, only one speaker in a stereo pair plays. I've powered down the silent speaker. Sometimes that fixes the issue. Sometimes it does not.

3. In the Home app, in the Favorites screen, adding speakers or a stereo pair in the 'Cast' screen causes speakers playing to drop and disconnect. How many speakers can play at one time?

4. In the Home app, while a song is playing, in the Favorites screen, the now playing button is not available.