topic Re: YouTube tv on nest hub max not working in Speakers and Displays

YouTube tv on nest hub max not working

Newenglander — Mon, 28 Nov 2022 23:08:33 GMT

Whenever I try to launch YouTube tv, either y voice or clicking app button, it doesn't open. Instead assistant says I heard "open YouTube tv" and gives options, but none of them actually open YouTube tv. This has been ongoing for awhile, tried unplugging but didn't fix.

Re: YouTube tv on nest hub max not working

Juni — Tue, 06 Dec 2022 16:44:13 GMT

Hi Newenglander,

Thanks for posting and for being a step ahead of us. and sorry for the late response.

I know how it feels when something isn’t working as it should, so let’s get this resolved. A few things: have you tried using another video service to further isolate the issue? Do you have other Nest displays? If so, is it happening to them too?

Looking forward to your response.

Keep me posted.

Thanks,

Juni

Re: YouTube tv on nest hub max not working

Newenglander — Fri, 09 Dec 2022 00:34:54 GMT

Attempting to load YouTube tv as well as Netflix causes all of my displays to do the above

Re: YouTube tv on nest hub max not working

Juni — Fri, 09 Dec 2022 20:25:12 GMT

Hi there,

Thanks for the detail you provided. You can do a full reset then set up your device again as a new device then observe if this will fix it. Check the steps below.

Before you reset your device do the steps below:

If you have Nest aware subscription, save important footage from the device’s video history.
Make sure the device is plugged into a power source that’s tested and functional.
Remove the device from the Google Home app.
- Open the Google Home app .
- Tap and hold the device's tile.
Tap Settings Remove device Remove.

Reset the device:

At the back of the device, press and hold (long press) both volume buttons for about 10 seconds.
The Google Assistant plays a sound to confirm that the factory reset started.

Keep me posted.

Thanks,

Juni

Re: YouTube tv on nest hub max not working

Princesss — Mon, 12 Dec 2022 22:52:41 GMT

Hi there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

Re: YouTube tv on nest hub max not working

Newenglander — Mon, 12 Dec 2022 23:32:45 GMT

It now loads YouTube tv when I say " hey google open (a specific channel) on YouTube tv"....but it still does the above (screenshot) when I swipe up and hit the YouTube tv app button on the display.

Re: YouTube tv on nest hub max not working

Princesss — Tue, 13 Dec 2022 03:36:00 GMT

Thanks for updating us. Could you please try the steps on this link? We'd like to make sure that we've covered all the bases before trying other steps.

Best,

Princess

Re: YouTube tv on nest hub max not working

Newenglander — Tue, 13 Dec 2022 11:30:13 GMT

Yes, that above has been done. YouTube tv now plays with specific voice commands (ie. Play CNN on YouTube tv) but it still does not open when you press the application icon when you swipe up on the display or say "open YouTube tv" which previously brought up the guide to pick a channel from. It still comes up with that above message in the screenshot from Google assistant when you do either of those things. The above worked until a few weeks ago. Not sure if YouTube tv no longer supports this on nest devices or if the feature broke during an update. Pressing the app icon on the nest display or saying open YouTube tv doesn't work on any of my nest devices with screens anymore.

Re: YouTube tv on nest hub max not working

Muddi — Thu, 15 Dec 2022 03:49:27 GMT

Hey Newenglander,

Chiming in, what is the current firmware version of your device?

Swipe up from the bottom of the display screen.
Tap Settings > About device. You should find your "Cast firmware version."
- If “Fuchsia Version” is also listed, this means your device runs in Fuchsia.

Looking forward to your response.

Cheers,

Muddi

Re: YouTube tv on nest hub max not working

Muddi — Sun, 18 Dec 2022 05:38:15 GMT

Hi Newenglander,

How's it going with your Nest Hub Max? Let us know by updating this thread and the Community will be happy to lend a hand.

Cheers,

Muddi

Re: YouTube tv on nest hub max not working

Muddi — Tue, 20 Dec 2022 00:31:03 GMT

Hi there,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi

Re: YouTube tv on nest hub max not working

Newenglander — Tue, 20 Dec 2022 01:10:41 GMT

Cast version 1.63.324740

Re: YouTube tv on nest hub max not working

Muddi — Tue, 20 Dec 2022 23:15:49 GMT

Hey Newenglander,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

Re: YouTube tv on nest hub max not working

Muddi — Sat, 24 Dec 2022 06:41:15 GMT

Hi Newenglander,

Have you had the chance to fill out the form?

Cheers,

Muddi

Re: YouTube tv on nest hub max not working

TechMinion — Sun, 25 Dec 2022 01:27:21 GMT

The YouTube TV card is completely gone from my display as of 12/22/2022. Voice commands do not launch YT either. The only way I can use it is to cast from another device.

I am able to duplicate this issue accross 10 Google display Hub and Hub max. The issue has affected all of them on the same day, which leads me to think it's obviously not an isolated device issue.

Re: YouTube tv on nest hub max not working

Muddi — Sun, 25 Dec 2022 23:34:32 GMT

Hi TechMinion,

Sorry to hear that. What country are you located in? Also, please tell us the current firmware version of your devices. Follow the steps below to know-how:

Swipe up from the bottom of the display screen.
Tap Settings > About device. You should find your "Cast firmware version."
- For Nest Hub (1st gen) and Nest Hub Max: If “Fuchsia Version” is also listed, this means your device runs in Fuchsia.

Cheers,

Muddi

Re: YouTube tv on nest hub max not working

Paragrin — Tue, 27 Dec 2022 03:47:38 GMT

I have the same issue with my hub max.

Re: YouTube tv on nest hub max not working

TechMinion — Tue, 27 Dec 2022 04:39:12 GMT

I am in the US and the devices are running 1.56.32.4896 (Hub) and 1.63.324740 (Hub Max). YT cards have completely disappeared but I am able to dictate a channel to invoke on the screen with a command like "Play CBS on youtube tv".

Previously, all the previous searches would show up as a YT TV card under the Media menu tab. As of last week, it only shows YouTubr and YouTube Music. YouTube TV is no longer there.

Re: YouTube tv on nest hub max not working

Muddi — Sun, 22 Jan 2023 02:18:55 GMT

Hey folks,

Thanks for all the information. Our team is aware of this and looking into this issue at hand. I’ll make sure to update the thread as soon as an update becomes available.

Please make sure to send feedback using the keywords, "YouTube TV is not working on <device type>." For more instructions on how to send feedback via your Google Home, please click this link.

Cheers,

Muddi

Re: YouTube tv on nest hub max not working

TechMinion — Wed, 28 Dec 2022 00:36:19 GMT

Thank you for following up on this matter and setting clear expectations on what we should expect next.