topic Re: Google Hub 2 : Trying to add a device with voice match but app reports "no wifi connection& in Speakers and Displays

Google Hub 2 : Trying to add a device with voice match but app reports "no wifi connection"q

MilesAB — Tue, 09 Nov 2021 15:37:55 GMT

I'm trying to add my daughters voice to the Google hub 2. It recommends using Family link (where she is already setup). I go to Family link > google assistant > add XXX to new devices. Then the app reports there is no wifi connection. I have turned my android phone on and off and there is a good wifi connection.

I also tried the other route of using Google home on my daughters tablet and Family link. It also reported "no wifi connection". I then tried adding my daughter as a a home member through Google home. Using "Invite person" it then told me to open family link....which again reported "no wifi connection". Seems like an ongoing bug.

Does anybody have a solution?

Re: Google Hub 2 : Trying to add a device with voice match but app reports "no wifi connection&

Nicmclee — Sun, 21 Nov 2021 07:24:32 GMT

Same issue here - tried to for Wifi by deactivating mobile data, but no change

Re: Google Hub 2 : Trying to add a device with voice match but app reports "no wifi connection&

N1ck — Mon, 22 Nov 2021 16:11:41 GMT

exactly the same issue I had assumed it was related to a change of ISP and having a different wifi name. Makes the entire family link ecosystem pointless

Re: Google Hub 2 : Trying to add a device with voice match but app reports "no wifi connection&

papazol869 — Fri, 17 Dec 2021 15:58:03 GMT

Same issue here.

Re: Google Hub 2 : Trying to add a device with voice match but app reports "no wifi connection&

Henkvdwal — Sun, 19 Dec 2021 11:42:01 GMT

Same here but worked fine first now my wife can't add the Sonos anymore. Seems to be a multiple user issue?

Re: Google Hub 2 : Trying to add a device with voice match but app reports "no wifi connection&

kethr — Mon, 20 Dec 2021 11:53:07 GMT

same issue exactly. was hoping there would be a solution on this post

Re: Google Hub 2 : Trying to add a device with voice match but app reports "no wifi connection&

Henkvdwal — Mon, 20 Dec 2021 12:46:39 GMT

have found a bit of a workaround. It works partly. added my her wfi google account to my phone. added the speakers in her account on my phone. She has 2 of 3 speakers now. But in Google home speakers now show up twice per speaker (so 2 times speaker kitchen and livingroom).
They recognize here voice and she can add them to a routine in home. the 3rd speaker is in my acount but not hers.

Re: Google Hub 2 : Trying to add a device with voice match but app reports "no wifi connection&

ERIKOLNE — Tue, 21 Dec 2021 12:49:59 GMT

Same problem here. Frustrating!

Re: Google Hub 2 : Trying to add a device with voice match but app reports "no wifi connection&

thebenb — Tue, 21 Dec 2021 22:34:16 GMT

Same. I accidentally removed voice match for my daughter on one device (mini) and now I can't add it back either through home app on her device, nor though family link. Says "no Wi-Fi connection"

Re: Google Hub 2 : Trying to add a device with voice match but app reports "no wifi connection&

K6 — Thu, 23 Dec 2021 00:34:32 GMT

On your phone, go to Settings -> Apps -> select the Google app -> click the 3 dots in the top right corner -> uninstall updates. Once you do that, reinstall the updates for the Google app through the Play Store. Then you can go back to voice match settings and it should work.

Re: Google Hub 2 : Trying to add a device with voice match but app reports "no wifi connection&

Negruj — Fri, 24 Dec 2021 12:47:16 GMT

Thanks K6!!!! That worked

Re: Google Hub 2 : Trying to add a device with voice match but app reports "no wifi connection&

thebenb — Fri, 24 Dec 2021 19:03:39 GMT

This worked for me. Thanks!

Re: Google Hub 2 : Trying to add a device with voice match but app reports "no wifi connection&

Sp23 — Sat, 25 Dec 2021 22:29:03 GMT

Does this delete all your stored account information? Having the same problem as everyone else but don't wanna have to start from scratch if I can avoid it

Re: Google Hub 2 : Trying to add a device with voice match but app reports "no wifi connection&

Extreme79 — Sat, 25 Dec 2021 22:50:03 GMT

I'm hitting in the same **bleep** issue.

I'm installed google Hub 2 in my daughter (8yrs) room. The hub is part of my house. My daughter account is already linked into a Google mini with voice match.

In some way (I'm in fight with the device since 7hrs ago) seems that the account is now linked with the hub BUT the voice match is not active on it (and only on it).

Retraining the voice not solved.

Trying to activate voice match fall in to "no wifi connection" issue.

Trying to add a family member to the house with Google home, point me to family link app, and than again to the "no wifi connection" issue.

I'm going mad! 😭😭😭

...and clicking the checkbox or the add voice match button..

*Bleep* *bleep* *bleep*

Re: Google Hub 2 : Trying to add a device with voice match but app reports "no wifi connection&

Sp23 — Sat, 25 Dec 2021 22:52:32 GMT

The solution above by K6 worked for me, uninstall and reinstall Google app updates as they instruct and then when I went back into family link it worked no problem! 😊😊👍🏻

Re: Google Hub 2 : Trying to add a device with voice match but app reports "no wifi connection&

Extreme79 — Sat, 25 Dec 2021 23:05:55 GMT

Unfortunately for me isn't working 😞

I tried to uninstall all the updates. I tried with 4 different devices, OnePlus 8t stock , Samsung S10 stock, and old light modded Samsung tablet (android 7.1) and an highly modded and ancient Redmi note 2 prime.

No way. The d a m n no WI Fi connection popup Everytime. 😭😭

Re: Google Hub 2 : Trying to add a device with voice match but app reports "no wifi connection&

Negruj — Sat, 25 Dec 2021 23:21:50 GMT

I only uninstalled the updates of the "Google app" (not the home app) and did not reinstall the updates. So I worked with an old version. And that solved the no connection issue. Hope this helps.

Re: Google Hub 2 : Trying to add a device with voice match but app reports "no wifi connection&

Extreme79 — Sat, 25 Dec 2021 23:26:17 GMT

A light bulb brighten in my mind.

I re-uninstalled again google app and noticed that google app try to reupdate itself.

So.. I tried again, avoiding the update, and...

It worked!! 🧡🧡🧡🧡

Thank you so much. Now I can sleep with tranquillity 🤣

Re: Google Hub 2 : Trying to add a device with voice match but app reports "no wifi connection&

K6 — Sat, 25 Dec 2021 23:29:11 GMT

No, it won't. It's re-installing the "Google" app, not the "Home" app. Data is also stored on the server of Google, not locally on the apps.

So it will be fine!

Re: Google Hub 2 : Trying to add a device with voice match but app reports "no wifi connection&

Karmeko — Sun, 26 Dec 2021 16:05:28 GMT

Also worked for me, thanks K6