topic Re: Nest Hub Max - Search Issues in Speakers and Displays

Nest Hub Max - Search Issues

Ceeniegirl-1111 — Mon, 05 Dec 2022 03:39:38 GMT

I just upgraded from the original Google Nest Hub to the newest Hub Max. My Google searches on the new Hub Max are not working like it did on my last device (or how it works on my laptop, phone, or iPad). When I used to ask the old Nest Hub "what time does Kroger close?" Or "When does Home Depot open in the morning?", it used to give me the answer for the nearest store. Now, the new Hub Max just responds with "these pictures should match" and it just shows on the screen the Founder of the store, and the # of employees from Wikipedia. This is very frustrating. I've rebooted it through the Google Home app, unplugged it, and spent hours trying to figure out how to improve the Google Assistant's search responses to no avail. Please help!

Re: Nest Hub Max - Search Issues

Mkoppler12 — Tue, 06 Dec 2022 23:13:21 GMT

I'm also having this same issue on my regular nest hub display. Seems like no matter how you ask for the hours it insists on showing you pictures instead. Kinda defeats the purpose having this smart display when asking a simple thing like business hours would be so difficult...

Re: Nest Hub Max - Search Issues

Azarco — Wed, 07 Dec 2022 20:29:35 GMT

Hello folks,

We're sorry for the trouble this may have caused you.

To confirm, do your displays recognize the question correctly? Have you tried rephrasing your questions. Give resetting your display a try to see if that helps.

Best,
Alex

Re: Nest Hub Max - Search Issues

Mkoppler12 — Thu, 08 Dec 2022 02:45:50 GMT

Here's the weird thing. I can ask the same question to the nest speaker with no issues.

Re: Nest Hub Max - Search Issues

Princesss — Sat, 10 Dec 2022 00:06:09 GMT

Hi Mkoppler12,

Thanks for checking. Could you please provide the cast firmware version of your Google Nest Hub Max?

To check which firmware version you're on, follow these steps:

Open the Google Home app .
Touch and hold your device's tile.
Tap Settings Device information.
Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Best,

Princess

Re: Nest Hub Max - Search Issues

Mkoppler12 — Sat, 10 Dec 2022 00:09:59 GMT

The firmware says it's 1.56.324896

Re: Nest Hub Max - Search Issues

Princesss — Mon, 12 Dec 2022 23:01:30 GMT

Hi Mkoppler12,

Thanks for responding. Could you confirm if you have already tried performing a complete reset to your Google Nest Hub Max to see if this would make any changes on its behavior?

Best,

Princess

Re: Nest Hub Max - Search Issues

aatienza — Fri, 16 Dec 2022 05:16:53 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Princess and Alex.

Thanks,

Archie

Re: Nest Hub Max - Search Issues

Ceeniegirl-1111 — Fri, 16 Dec 2022 06:01:51 GMT

Yes! I've tried all of the suggestions and the new Hub Max is still having issues with the search function. We plugged in our old device in another room, and it works perfectly! Any other suggestions? Maybe Google needs to update the firmware?

We get two completely different responses when we ask each device the same question. It's very frustrating! Shouldn't all Google devices respond just the same, as if it's the Google search bar?

Re: Nest Hub Max - Search Issues

rikkrokker — Sat, 24 Dec 2022 17:49:07 GMT

Same issue here . Ive rebooted etc etc. Its very annoying and only started happening recently. PLEASE FIX THIS!!!

Re: Nest Hub Max - Search Issues

Muddi — Sun, 25 Dec 2022 02:43:47 GMT

Hey folks,

Chiming in, does the same issue happen when you use the Google Assistant app on your phone?

Cheers,

Muddi

Re: Nest Hub Max - Search Issues

Mkoppler12 — Sun, 25 Dec 2022 03:00:16 GMT

No. Doesn't happen on the phone or the smaller speakers.

Re: Nest Hub Max - Search Issues

rikkrokker — Sun, 25 Dec 2022 08:45:56 GMT

My other 7 Mini Speakers work flawlessly. I’ll ask the same exact question and get the correct response. The question “What time does (insert retailer here) close tonight?” triggers it. It’s soooooo annoying that the Nest Hub - with all its additional features, can’t answer that simple question. Reboots, full reset, router reset, all suggested fixes does nothing to change this glitch.

Re: Nest Hub Max - Search Issues

Muddi — Mon, 26 Dec 2022 00:56:05 GMT

Hey folks,

Thanks for the quick response. Just an added questions: What country are you located in? What is the language set on your Nest Hub Max? Also, please provide the current firmware version of your device if you haven't done it yet.

Swipe up from the bottom of the display screen.
Tap Settings > About device. You should find your "Cast firmware version."
- For Nest Hub (1st gen) and Nest Hub Max: If “Fuchsia Version” is also listed, this means your device runs Fuchsia.

Cheers,

Muddi

Re: Nest Hub Max - Search Issues

Mkoppler12 — Mon, 26 Dec 2022 00:58:33 GMT

For me my location is united states and the language is set to English.

Re: Nest Hub Max - Search Issues

rikkrokker — Mon, 26 Dec 2022 15:10:13 GMT

Muddi,

USA, ENGLISH - Version (Software) 47.9.4.447810048 (Chromecast Version) 1.56.324896

Re: Nest Hub Max - Search Issues

Muddi — Tue, 27 Dec 2022 00:53:35 GMT

Hey folks,

Could you try removing and adding your address on the Google Home app? Let's see if the answer about stores and nearest place will improve once the address has been updated.

Cheers,

Muddi

Re: Nest Hub Max - Search Issues

Ceeniegirl-1111 — Tue, 27 Dec 2022 04:05:52 GMT

Hey Muddi,

I'm in the United States. It is linked to my Google Assistant and the language set is English (US).

Firmware version: Chromecast 1.63.324740

Fuchsia version: 8.20220713.2.194059

All of my other Google devices respond accurately with no issues. I appreciate your help!

Re: Nest Hub Max - Search Issues

Ceeniegirl-1111 — Tue, 27 Dec 2022 04:19:33 GMT

That didn't work. I removed my address, added it again, asked the Nest Hub Max the imple question "what time does Lowe's open tomorrow morning?" And received again a picture showing the number of Lowe's employees and Net Income. On the other hand, when I ask my Google Assistant on my phone, or the old Google Hub, they give me the 3 closest locations and their hours.

It is very frustrating and disappointing that the newest Hub Max is not functioning like it should. I hope someone figures out a solution sooner than later.

Re: Nest Hub Max - Search Issues

Muddi — Tue, 27 Dec 2022 22:19:35 GMT

Hey Ceeniegirl-1111,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. I’ll keep an eye out for your response specifically, so please let me know once you’ve filled it out.

Cheers,

Muddi