topic Re: Bug Report - Cannot control volume of Nest Hub from app when streaming Nest camera in Speakers and Displays

Bug Report - Cannot control volume of Nest Hub from app when streaming Nest camera

ryannemeth — Thu, 17 Nov 2022 01:54:23 GMT

Hello,

When streaming a nest camera on my nest hub, then open the google home app, there is no way to control the volume of the hub.

If streaming music or youtube on the nest hub, i can control the volume.

How do i fix this?

Thanks

Ryan

Re: Bug Report - Cannot control volume of Nest Hub from app when streaming Nest camera

MplsCustomer — Thu, 17 Nov 2022 02:18:07 GMT

@ryannemeth

When streaming a Nest camera on our Nest Hubs, we can control the volume from the Nest Hub. We can also go into the Google Home app, select that Nest Hub, and change the volume for that Nest Hub while it is streaming.

Re: Bug Report - Cannot control volume of Nest Hub from app when streaming Nest camera

ryannemeth — Thu, 17 Nov 2022 02:24:07 GMT

Hello,

That is the bug, there is no way i can see to change the volume through the app when i click on the display that is streaming the nest camera. when i click on my display in the app all i see is my photo frame pictures, 3 buttons at the bottom (view nest cam, cast my screen, edit photo frame). at the top i can edit the equalizer and enter settings, but no volume.

If i am missing something, can you tell me where this volume control is? screenshot attached (this is while the display is currently streaming a nest camera)

Thanks,

Re: Bug Report - Cannot control volume of Nest Hub from app when streaming Nest camera

MplsCustomer — Thu, 17 Nov 2022 02:40:30 GMT

@ryannemeth

Edited:

Ah, when I set our Nest Hub Max or one of our regular Nest Hubs to display photos in Photo Frame, I lose the volume control entirely for that Hub in the Google Home app. But if I stream one of my cameras on one of our Nest Hubs that's set to Fullscreen clock in Photo Frame and then go to that Nest Hub in the Google Home app, I get the volume control (and it says "Not playing" even though it's streaming a camera).

Re: Bug Report - Cannot control volume of Nest Hub from app when streaming Nest camera

ryannemeth — Thu, 17 Nov 2022 02:41:39 GMT

Interesting, I just tried on my normal hub v1 and see the same bug, i don't get any volume control.

Screenshot attached, this is a nest hub v1 streaming a nest camera, then opening the display on the app.

Do you use use the photo frame? that could be the cause of the bug?

Re: Bug Report - Cannot control volume of Nest Hub from app when streaming Nest camera

MplsCustomer — Thu, 17 Nov 2022 02:45:18 GMT

@ryannemeth

I edited my original remark after some experimentation. Displaying photos in Photo Frame makes the volume control simply disappear; there's no way to access it.

But if you display Fullscreen clock in Photo Frame and then go to the Nest Hub in the Google Home app, you get this:

Volume control only with Fullscreen Clock

Re: Bug Report - Cannot control volume of Nest Hub from app when streaming Nest camera

ryannemeth — Thu, 17 Nov 2022 02:48:34 GMT

Thanks! this definitely looks like a bug/oversight to me, now lets see how many years it takes nest to fix it. or more likely just ignore it.

thanks again,

Re: Bug Report - Cannot control volume of Nest Hub from app when streaming Nest camera

MplsCustomer — Thu, 17 Nov 2022 02:51:39 GMT

I just sent it as oral feedback on one of our Nest Hubs: "If you use photos in Photo Frame, then the volume control simply disappears."

Re: Bug Report - Cannot control volume of Nest Hub from app when streaming Nest camera

ryannemeth — Thu, 17 Nov 2022 02:53:11 GMT

Thanks, i will do the same. Although i have been submitting feedback for years now, and just this week on an email with support, they say they dont see any feedback from me for months. so im still not holding my breath.

Re: Bug Report - Cannot control volume of Nest Hub from app when streaming Nest camera

ryannemeth — Sat, 19 Nov 2022 13:46:05 GMT

Hello, is there anyone that can help and resolve this issue?

Thanks,

Re: Bug Report - Cannot control volume of Nest Hub from app when streaming Nest camera

Juni — Tue, 29 Nov 2022 22:38:49 GMT

Hi folks,

@MplsCustomer, thanks for the help.

@ryannemeth, thanks for posting and for the info you've shared. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Thanks,

Juni

Re: Bug Report - Cannot control volume of Nest Hub from app when streaming Nest camera

ryannemeth — Wed, 30 Nov 2022 01:24:34 GMT

Form has been completed, please do not close this thread until the final solution has been provided and i confirm it is working.

Thanks,

Re: Bug Report - Cannot control volume of Nest Hub from app when streaming Nest camera

Juni — Wed, 30 Nov 2022 18:23:13 GMT

Hi there,

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.

Best,

Juni

Re: Bug Report - Cannot control volume of Nest Hub from app when streaming Nest camera

Juni — Wed, 07 Dec 2022 21:33:45 GMT

Hello ryannemeth,

It appears that our support team already reached out to you. Please continue the conversation there. If you need further help, let me know.

Thanks.

Juni

Re: Bug Report - Cannot control volume of Nest Hub from app when streaming Nest camera

ryannemeth — Thu, 08 Dec 2022 03:53:07 GMT

Thank you, please do not close this thread until email support has provided a resolution, i will update this thread when a solution has been provided.

Thank you

Re: Bug Report - Cannot control volume of Nest Hub from app when streaming Nest camera

Muddi — Mon, 12 Dec 2022 04:51:00 GMT

Hey ryannemeth,

Sure! We will keep the thread open for you.

Cheers,

Muddi

Re: Bug Report - Cannot control volume of Nest Hub from app when streaming Nest camera

Muddi — Wed, 28 Dec 2022 00:38:45 GMT

Hey ryannemeth,

Our team sent you an email last 22nd of Dec. Please check your inbox as we haven't receive an update from you.

Cheers,

Muddi

Re: Bug Report - Cannot control volume of Nest Hub from app when streaming Nest camera

Muddi — Sun, 01 Jan 2023 02:55:55 GMT

Hi ryannemeth,

I just wanted to follow up on this. Have you had the chance to check your email?

Cheers,

Muddi

Re: Bug Report - Cannot control volume of Nest Hub from app when streaming Nest camera

ryannemeth — Sun, 01 Jan 2023 03:11:37 GMT

Hello. I checked my email and the issue is still happening. Can you fix the bug?

Thanks,

Re: Bug Report - Cannot control volume of Nest Hub from app when streaming Nest camera

Muddi — Mon, 02 Jan 2023 01:06:16 GMT

Hey ryannemeth,

To confirm, have you tried the steps provided by email? I noticed that you haven't sent the photo asked by our team. Also, it is best if you follow up via email for immediate updates about the issue.

Let us know if you want us to keep the thread open or we can close it since you already have an active case. This will also avoid confusions on where to update you.

Cheers,

Muddi