topic Re: Google Home Linked to My Chevrolet App in Speakers and Displays

Google Home Linked to My Chevrolet App

wayne40404 — Thu, 22 Dec 2022 18:38:04 GMT

When I try to link/authorize the my Chevrolet app, it throws an invalid input error. This is directly from api.gm.com when I enter my email and password and click authorize. Google passes me off to GM/Onstar and they pass me right back to Google. I know it's not my credentials, as when I enter the wrong password on purpose, it tells me that the password is incorrect (instead of the invalid input error). Is anyone else having this issue?

Re: Google Home Linked to My Chevrolet App

wayne40404 — Fri, 23 Dec 2022 12:30:52 GMT

Thanks I'm aware of this process, unfortunately this is where I get the error. It says invalid input after I enter my username and password every time. I've even tried clearing my cache and cookies and resetting my password, still no luck.

Re: Google Home Linked to My Chevrolet App

Muddi — Tue, 27 Dec 2022 06:25:08 GMT

Hey wayne40404,

Thanks for sharing details about the issue here. I appreciate @RachelGomez123, for helping.

I know how challenging it is when you're having issues linking your Chevrolet account to the Google Home app. A few questions: what is the make and model of your phone/tablet? Do you have the same issue when linking to another third-party app? Have you tried using a different phone/tablet?

Looking forward to your response.

Cheers,

Muddi

Re: Google Home Linked to My Chevrolet App

Muddi — Fri, 30 Dec 2022 16:25:39 GMT

Hi wayne40404,

How was your device? DId you manage to link your Chevrolet account to the Google Home app?

Cheers,

Muddi

Re: Google Home Linked to My Chevrolet App

Muddi — Sun, 01 Jan 2023 01:54:15 GMT

Hey wayne40404,

I haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi

Re: Google Home Linked to My Chevrolet App

wayne40404 — Sun, 01 Jan 2023 17:43:15 GMT

Sorry for the delay. I have a Samsung Galaxy S20 and do not have the same issue when linking other 3rd party accounts/applications. I'm unable to use another device since this cannot be done from a computer and I only have one cell phone. Any other suggestions?

Re: Google Home Linked to My Chevrolet App

wayne40404 — Sun, 01 Jan 2023 17:52:37 GMT

I managed to use an old device, and got the same result.

Re: Google Home Linked to My Chevrolet App

Muddi — Mon, 02 Jan 2023 05:11:58 GMT

Hey wayne40404,

Thanks for coming back to us. Could you try updating your password then check if you will get the same error when linking your account.

Keep us posted.

Cheers,

Muddi

Re: Google Home Linked to My Chevrolet App

wayne40404 — Mon, 02 Jan 2023 12:31:22 GMT

Same result when using another password.

Re: Google Home Linked to My Chevrolet App

Muddi — Tue, 03 Jan 2023 00:18:45 GMT

Hi wayne40404,

Have you tried calling Chevrolet support to check if they are getting similar reports as this looks like an issue on their log in page when connecting to Google Home.

Cheers,

Muddi

Re: Google Home Linked to My Chevrolet App

wayne40404 — Tue, 03 Jan 2023 00:45:31 GMT

I have but unfortunately they directed me to Google since they claim it's an issue on your side. Is there a way to look into error logs at the time of this occurrence? There is definitely a communication issue between Google and Chevrolet, but not sure how we determine what the true issue is.

Re: Google Home Linked to My Chevrolet App

Muddi — Tue, 03 Jan 2023 05:13:48 GMT

Hey wayne40404,

I understand. Please note that Google doesn't have a way to access or check our partners URL. Only the manufacturers are the ones maintaining their system to connect to the Google Home app. I'll still forward this to the team, and will get back to you for update.

CHeers,

Muddi

Re: Google Home Linked to My Chevrolet App

markbr — Fri, 20 Jan 2023 18:00:14 GMT

having the same issue with a google pixel 5.. will check back for any updates on this issue.

Re: Google Home Linked to My Chevrolet App

wayne40404 — Fri, 20 Jan 2023 18:30:55 GMT

I've given up. I do believe this is a Chevy problem, but they say it's Google and Google says it's Chevy. Very frustrating, but I don't expect this to be fixed. I'm monitoring the thread just in case.

Re: Google Home Linked to My Chevrolet App

GMBridge — Mon, 30 Jan 2023 04:01:07 GMT

this still seems broken, and I suspect google isn't passing the correct parameters to the GM API for GM to know an account connection is supposed to happen.

Re: Google Home Linked to My Chevrolet App

SteelersQueen — Wed, 01 Feb 2023 12:34:01 GMT

Im getting the same error but when I log in through my mother in laws account to add her, it works perfectly fine..its ridiculous. I've tried changing my password that didn't work. I'm going clear the cache and forcestop both Google Assistant and mychevy app and see if that fixes it or not. Ugh.

Re: Google Home Linked to My Chevrolet App

SteelersQueen — Wed, 01 Feb 2023 12:40:21 GMT

No luck, still same erro. Smh.

Re: Google Home Linked to My Chevrolet App

Dacampbell216 — Sun, 05 Feb 2023 17:29:31 GMT

I am having the exact same problem. I have used my S22 Ultra as well and the wife's S21 Ultra and my S8 tablet as well with the same message after entering my username and password.

Re: Google Home Linked to My Chevrolet App

Michadan37 — Fri, 17 Feb 2023 19:37:27 GMT

Has this been resolved? I too am unable to successfully connect the MyChevrolet to my Google assistant

mind you it did work until around December January

now when I ask it to start my truck. All I get is is Mychevrolet left the conversation

please help.

Re: Google Home Linked to My Chevrolet App

Muddi — Wed, 22 Feb 2023 06:56:35 GMT

Hey folks,

How was your devices? Are you still having issues linking Chevrolet accounts to the Google Home app? Does anyone hear feedback from Chevrolet support?

Cheers,

Muddi