topic Re: Sleep Timers Do Not Work -- STILL in Speakers and Displays

Sleep Timers Do Not Work -- STILL

CopleyScott — Sun, 01 Jan 2023 17:30:44 GMT

Over three weeks later the sleep timer functionality on Google Home/Nest Devices has still not been restored. Also, it appears all the threads on this topic have been locked. It's amazing to me that this is still an issue.

Re: Sleep Timers Do Not Work -- STILL

Cathal_S — Sun, 01 Jan 2023 17:34:23 GMT

Hi there,

Unfortunately this is still a current issue that is being investigated on the forum thread that you mentioned.

Please subscribe to that forum thread for any updates about this.

Re: Sleep Timers Do Not Work -- STILL

CopleyScott — Sun, 01 Jan 2023 17:35:20 GMT

Note to Community Specialist Dan_A --

You reached out on another thread asking for an update, but that thread is locked and the reply button is grayed out. I appreciate the follow-up but this is just another frustration.

---------------

"Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,Dan"

Re: Sleep Timers Do Not Work -- STILL

CopleyScott — Sun, 01 Jan 2023 17:38:20 GMT

Dear Cathal_S

Please see my reply directly above. Your colleague Dan_A reached out this morning asking if the problem has been fixed, but the thread he replied to is locked and the reply button is grayed out. The response to this is problem is all over the place is very frustrating.

Re: Sleep Timers Do Not Work -- STILL

Cathal_S — Sun, 01 Jan 2023 17:43:32 GMT

Hi again,

This is a community forum supported by other users like myself and community specialist's. I understand your frustration and the best advice I can currently offer is to try the command again and immediately afterwards leave feedback for the Google Nest team from the Google Home app as described within in the link below and also checking the forum thread mentioned as that is where any updates will be reported.

Feedback:
https://support.google.com/googlenest/answer/7071494

Re: Sleep Timers Do Not Work -- STILL

CopleyScott — Sun, 01 Jan 2023 17:51:52 GMT

That's understood and appreciated, Cathal_S. -- no one is blaming you or Dan_A. But presumably actual Google employees also monitor these forums. If not, they certainly should be, and they should be aware of this ongoing failure.

I've also reached out to Google Support via Twitter, and would encourage everyone else who's dealing with this to do so too. For over three weeks, the devices I bought and paid for do not do what I bought them for. That should be unacceptable for a company with the reputation, resources, and reach that Google/Alphabet has. I'm seriously thinking of reaching out to my state's Attorney General and the office of consumer protection.

Re: Sleep Timers Do Not Work -- STILL

Cathal_S — Sun, 01 Jan 2023 18:01:22 GMT

I can assure that the Google Nest team are aware of this! As for a timeframe for when this will be resolved, I don't know that information, sorry.

Leaving this thread open but please check the forum thread linked below for all updates.

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Nest-Mini-Sleep-command/td-p/307379

Re: Sleep Timers Do Not Work -- STILL

HowardinYVR — Sun, 01 Jan 2023 19:06:08 GMT

Not only does the sleep timer not work on my Google Nest Hub, but when the music doesn't shut off, then my alarm the following morning also does not turn on.

Re: Sleep Timers Do Not Work -- STILL

JohnMcGeough — Sun, 01 Jan 2023 20:40:29 GMT

It’s a mess. I do wonder if anyone is taking this seriously. It is bad for Google, unless this and many other annoying problems are fixed I won’t be buying more speakers from Google or taking out a YouTube subscription etc.

Re: Sleep Timers Do Not Work -- STILL

Teletone — Sun, 01 Jan 2023 22:03:28 GMT

I would like to express my frustration too, that we are being advised by a 'specialist' to enter updates on a closed thread. Could I suggest that one or two of the specialists purchase a mini or nest hub (or get a free one from Google) and monitor sleep timer issue themselves. Then they will be able to update a closed thread. This issue won't resolve itself, we need Google to issue updated firmware that corrects the sleep timer fault.

Re: Sleep Timers Do Not Work -- STILL

Nibetha1 — Sun, 01 Jan 2023 22:19:31 GMT

I posted about this weeks ago and like you, am amazed this hasn’t been rectified. I feel really let down by the support of Google in this issue. I’ve purchased an Amazon Echo Dot. It arrived yesterday. Super easy to set up and the sleep timer ACTUALLY WORKS!!!

Re: Sleep Timers Do Not Work -- STILL

Nibetha1 — Sun, 01 Jan 2023 22:42:05 GMT

We’ve all done this! I can’t understand, with all the technology at your fingertips, this problem cannot be resolved.

Re: Sleep Timers Do Not Work -- STILL

SeegerHD — Sun, 01 Jan 2023 22:48:31 GMT

That's probably the best way to get Google's attention to the topic by simply going to the competition

Re: Sleep Timers Do Not Work -- STILL

Danilo1 — Mon, 02 Jan 2023 02:41:56 GMT

It’s a mess because starting about a year ago at the release of each new firmware there has been a crescendo of problems. Coders fix one thing in one part and create problems in two other parts. This also means that in Google no one checks if the new firmware works well before distributing it.

Re: Sleep Timers Do Not Work -- STILL

HowardinYVR — Mon, 02 Jan 2023 06:36:35 GMT

Maybe the question to ask now is... is there a way I can turn back the block and force install an older version of the firmware? I can't imagine there's any reasonable way to do this but thought I'd ask.

I recently got my Google Nest Hub and the sleep timer worked coming out of the box. I assume my Hub was sitting in the store's inventory for some time with a functional sleep timer and once I connected it to the Internet, the firmware was eventually updated to the garbage one I have now, which has no sleep timer despite the pleasant voice saying that it does.

Oh, and my wakeup alarm doesn't work either because, I suspect, the sleep timer never turned off my music.

And, since I'm on the soapbox, let me go off on a tangent a bit: the Calm Meditation stuff doesn't work either; it starts up and crashes immediate and yes, Google, I've reported it already.

I like the idea of the Google Nest Hub but the current firmware version and its less-than-obscure glitches make this device really half-baked and not ready for prime time. The tech equivalent of a Dodge Journey or Fiat 500.

Re: Sleep Timers Do Not Work -- STILL

PeterThornbury — Thu, 12 Jan 2023 14:32:45 GMT

Good morning. Fyi I made a support telephone call to Google on Dec 31st for this sleep timer issue. Yesterday I checked, it's finally working! I did not receive any communications since my support call, but my sleep timers are working now. Hopefully this is the case for everyone.

Re: Sleep Timers Do Not Work -- STILL

CopleyScott — Thu, 12 Jan 2023 14:40:21 GMT

Both my devices have been working propertly since yesterday (Wednesday 1.11.23). Thank you to the Product Experts/Moderators for their help.

Re: Sleep Timers Do Not Work -- STILL

Dan_A — Sun, 15 Jan 2023 21:31:44 GMT

Hi folks,

I hope everyone is doing well. We're happy to confirm that we've rolled out a fix for this behavior. Are you still experiencing the Sleep Timer feature issue? We would like to know so we can follow up with the team.

Looking forward to your responses.

Kind regards,

Dan

Re: Sleep Timers Do Not Work -- STILL

PeterThornbury — Sun, 15 Jan 2023 22:44:38 GMT

I noticed on Wednesday the sleep timers were working again, I posted about it. All good thanks!

Re: Sleep Timers Do Not Work -- STILL

Dan_A — Mon, 16 Jan 2023 19:40:25 GMT

Hi PeterThornbury,

Perfect! Thank you for confirming it in the Community. How about the others? I'll keep the thread open for a few more days for others to chime in.

Best,

Dan