topic Re: Volume on my vizio tv in Speakers and Displays

Volume on my vizio tv

Cricket — Sat, 29 Jan 2022 04:14:13 GMT

Why does the volume on my vizio tv go down and not return when speaking to my Google speaker? On the home app there's no where to change the volume settings on the tv device

Re: Volume on my vizio tv

Muddi — Thu, 17 Feb 2022 06:56:04 GMT

Hey Cricket,

Welcome to the Google Nest Community Forum.

Apologize for the late response. To make it easier to talk and listen to the Google Assistant while casting content, the Assistant can automatically lower the volume of videos and music being casted to TVs. This feature is on by default, but there's a way to prevent Assistant from lowering volume.

Follow these steps below to know-how:

Make sure that the mobile device is linked to the same account as the Google Nest or Home device.
Open the Google Home app.
In Home View, tap the device card for the speaker or display to adjust the volume for.
At the top-right, tap Settings > Audio.
Tap the checkbox or slide the slider off to toggle Lower volume when listening.

Hope this helps.

Cheers,

Muddi

Re: Volume on my vizio tv

madmax988 — Sun, 20 Feb 2022 08:21:07 GMT

I have the same problem. It used to work fine but now it seems to be broken.

@Muddi The problem is the Google speaker lowest vizio TV volume but no longer raises volume after it is done. So tv essentially just ends up stuck muted. My tv is up to date using cast version 1.50.243780

Hopefully there will be a bug fix soon?

Re: Volume on my vizio tv

Jake — Tue, 08 Mar 2022 19:24:27 GMT

Hey all,

Sorry for the late reply. I wanted to follow up and see if the issue is still present? Please let me know if you are still having any trouble with the volume from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Volume on my vizio tv

madmax988 — Tue, 08 Mar 2022 19:29:10 GMT

Yes @Jake , the problem is still the same and the bug has not been fixed yet. Thanks for the help

Re: Volume on my vizio tv

madmax988 — Thu, 07 Apr 2022 03:47:58 GMT

I hate to bump my own post, but it's been over 2 months since this bug was first reported and it still hasn't been fixed. Is there a better way to submit a bug report? It's a bit tricky because the problem may be the google speaker or the chromecast software, or vizio's implementation of it.

Re: Volume on my vizio tv

Jaymoe — Wed, 27 Jul 2022 19:22:36 GMT

Same problem

Re: Volume on my vizio tv

Jake — Mon, 01 Aug 2022 19:50:52 GMT

Hey all,

I am truly sorry for the trouble and frustration that you are having with the device, and for the delayed reply. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

Re: Volume on my vizio tv

Bandanas — Wed, 28 Dec 2022 23:05:40 GMT

Same problem.

There is no setting related to "lower volume when Assistant is listening" (or whatever it's called) for the Vizio TV device in question. Nor are power settings visible for this device, only volume.

Re: Volume on my vizio tv

Muddi — Mon, 02 Jan 2023 23:44:16 GMT

Hey Bandanas,

Sorry to hear that. A few questions: when did you notice it? What is the make and model of your phone? What is the specific model of your Vizio TV? What is the cast firmware version of your TV?

Looking forward to your response.

Cheers,

Muddi

Re: Volume on my vizio tv

Bandanas — Mon, 02 Jan 2023 23:53:15 GMT

Phone (Pixel 7) is actually not the device in question, Nest Audio and/or Google Home Mini are the controlling devices.

Tv is Vizio e65-f1

Tv firmware: 7.0.120.1-1

Cast version: 1.50.243780

Re: Volume on my vizio tv

madmax988 — Tue, 03 Jan 2023 00:00:38 GMT

@Bandanas wrote:
Same problem.

There is no setting related to "lower volume when Assistant is listening" (or whatever it's called) for the Vizio TV device in question. Nor are power settings visible for this device, only volume.

The setting is located in the google home app in the settings for the google home mini/nest audio. You can also find the firmware version for your google speakers in the same place.

I've never been sure if this bug was ever solved or not because my vizio tv started having trouble connecting to wifi, so I ended up buying a chromecast with google tv and using that instead, but it doesn't work great with the vizio and doesn't allow my speakers to control the tv directly (only through chromecast hdmi-CEC controls which is patchy at best.

Re: Volume on my vizio tv

Bandanas — Tue, 03 Jan 2023 00:43:56 GMT

Was your old Vizio an E series too? Now that you mention it I have had more wifi problems with the TV lately too. Used to be pretty stable, now I have to reboot it at least once a week

Re: Volume on my vizio tv

madmax988 — Tue, 03 Jan 2023 03:22:01 GMT

Yes mine is the same exact model as yours in smaller size e55-f1. It never had great wifi but it worked originally, the room I have it in is the one room farthest from my router with bad wifi signal, but it got 4k with like 2ish bars of connection just fine when i first got it. But I got a new wifi router from at&t that somehow is actually worse for that one room and gets only barely 1 bar (and better for every other room go figure). Because my wifi problems on Vizio started around the same time as new router I couldn't really troubleshoot and isolate the problem. It could just be the wifi or something else is dying on vizio or there was a firmware update that went wrong. The weird thing with the chromecast with google tv is it does something weird if you turn cec on and causes tv to randomly reboot (not just turning on off an actualy full reboot). My fire tv never used to have that problem with cec enabled. But the chromecast received a better wifi signal and gets me the 50mbps connection to handle 4k streaming. (Considering I have 1000mbps internet it's still not a strong signal lol).

Re: Volume on my vizio tv

Muddi — Sun, 08 Jan 2023 01:49:30 GMT

Hey Bandanas,

Upon checking, the built-in Chromecast version of your TV is outdated - that's the reason why you're having issues with the volume when talking to your speaker. Also, this is the reason why some of the settings are not available on the Google Home app. You might want to check with the manufacturer if you can still update it to the 1.56 firmware version.

@madmax988: Thanks for providing the steps on how to enable the settings to lower down the volume when Assistant is listening. To confirm, have you tried calling your TV manufacturer? Looks like a compatibility issue since your TV have an older cast version that's not supported anymore.

Cheers,

Muddi

Re: Volume on my vizio tv

Princesss — Sat, 07 Jan 2023 05:04:28 GMT

Hi there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

Re: Volume on my vizio tv

madmax988 — Sat, 07 Jan 2023 07:26:12 GMT

@Princesss why would you lock a thread for an open unresolved bug/issue that has been going on for years affecting multiple users? Wouldn't it be better for google to actually fix the problem? Or at least allow community members to attempt to figure out solutions themselves at the very least?

Re: Volume on my vizio tv

Muddi — Sun, 08 Jan 2023 01:54:11 GMT

Hey madmax988,

Please note that this is an issue with the cast firmware version of your TV as it has an old version, and is not compatible with the Google Home/Nest devices. I suggest you check with the manufacturer if there are ways to push an update to your TV's cast firmware version.

Cheers,

Muddi

Re: Volume on my vizio tv

madmax988 — Sun, 08 Jan 2023 04:55:32 GMT

@Muddi My tv has had this problem for years, and when the problem started it was the most up-to-date firmware google offered for any device and a tv that was only 2ish years old. I'd have to double check what the current version # is. but the problem is NOT an outdated firmware or at least it wasn't when the problem started years ago. In addition even when the TV was brand new google home struggled to control it properly and worked maybe 25% of the time. The problem is clearly on google's side, since I've never had any problems using alexa to control the same tv.

I also experience other issues attempting to use google home mini with a brand new chromecast 4k with google tv. It seems the google home speakers just aren't very good at controlling tvs. I also experience issues in another room using a google speaker with a screen to attempt to control my LG OLED C1 tv that supposedly has google assistant built in, but works maybe 1% of the time. Google's voice controls just don't seem to be ready for primetime.

Re: Volume on my vizio tv

Muddi — Mon, 09 Jan 2023 05:26:45 GMT

Hey madmax988,

I understand. Please note that my previous post is specific to the model of Vizio TV that you and the OP have. If you have issues with other devices that are currently supported - we can go ahead and troubleshoot that. To confirm, is your LG TV setup on the Google Home or LG ThinQ app? Also, how often do you experience an issue controlling your Google TV with your speakers? What are the commands that usually fail?

Cheers,

Muddi