topic Re: White screen on hub when doorbell is rang in Speakers and Displays

White screen on hub when doorbell is rang

RoyVikkerman — Fri, 30 Dec 2022 11:43:20 GMT

I Just installen my google Hub gen2 and trying to get my Nest Hello to show up on the hub when the ringing the doorbell, the hub changes its screen from the time to A White screen and not showing the live feed.l

it does show A live feed on my Phone and whenever i stream it to my Chromecast but not on the google Hub i have factory resetted it but that didnt work.

When i see the White screen i can still use The google hub and give him commands, also tried streaming the doorbell to the hub but still shows White screen

Re: White screen on hub when doorbell is rang

MplsCustomer — Fri, 30 Dec 2022 16:49:01 GMT

@RoyVikkerman

I'm just another Google Nest customer, but here are a few questions:

1. Is your Nest Hub in the same Google Nest "home/structure" as your doorbell?

2. Are your Nest Hub and Nest Hello on the same Wi-Fi network?

3. Are your Nest Hello and Nest Hub assigned to a "room" in the Google Nest app or Google Home app?

4. If you go to home.google.com, can you see a livestream of your Nest Hello doorbell?

Re: White screen on hub when doorbell is rang

Dan_A — Tue, 03 Jan 2023 22:40:28 GMT

Hi RoyVikkerman,

I'm jumping in to ensure everything is good here. Have you seen MplsCustomer response? Let us know of the answers so we could take a closer look at them.

Keep us posted.

Best,

Dan

Re: White screen on hub when doorbell is rang

Juni — Fri, 06 Jan 2023 22:44:06 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Juni

Re: White screen on hub when doorbell is rang

Muddi — Sat, 07 Jan 2023 22:47:38 GMT

Hey RoyVikkerman,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Cheers,

Muddi