topic Not receiving calls on iphone in Speakers and Displays

Not receiving calls on iphone

MON2O5 — Wed, 04 Jan 2023 15:47:03 GMT

I have a problem and when searched for it, I encountered this closed thread. So I am just copying it as it again.

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Not-receiving-calls-on-iphone/m-p/159041#

When someone tries calling me via the Nest hub 2nd, my phone do not ring. But when the person ends the call on the nest, I get notification on phone I have a missed call from Google meet(from myself).
They can call other contacts successfully just not me.

thanks for your time

Re: Not receiving calls on iphone

Juni — Sat, 14 Jan 2023 18:14:30 GMT

Hi MON2O5,

Thanks for creating another thread. We apologize if this thread was closed sooner than you would have liked. As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.

I know how it feels when something isn’t working as it should. A few things: is the person that tries to contact you on your phone added as a home member? Is the person trying to contact you added in your Duo contacts?

To isolate the issue you can try to video call another person added in your contacts and observe if they will get the same

Keep me posted.

Regards,

Juni

Re: Not receiving calls on iphone

MON2O5 — Sat, 14 Jan 2023 18:31:22 GMT

Hello Juni,

I hope that you reread the note again. It was not my thread that has been closed, it is another one thread who suffers from the issue that I am facing. So it seems not an individual issue.
for the test you asked me to do, my nest hub has access just to my phone and my wife. And my wife’s android phone receive the call successfully. I have no other iPhones to test with.

Re: Not receiving calls on iphone

Juni — Sat, 14 Jan 2023 22:27:49 GMT

Hi there,

Thanks for the details you shared. Based on it, it appears that the issue is just isolated to your iPhone. Could you check the notification settings on your phone to make sure that it's not disabled? If it's already enabled you can try to toggle it to off then back on again then try the feature again. Rebooting your phone might help as well.

Let me know how it goes.

Thanks,

Juni

Re: Not receiving calls on iphone

MON2O5 — Sun, 15 Jan 2023 17:18:07 GMT

Again, I don’t know which algorithm you used to reach the result that the issue is just in my iPhone!

Also you are talking in general and not giving specific details, e.g. which app notifications you need me to check?

Any way, there is no notification settings for the Google Home App, for Meet, notifications are enabled. Toggling off/on the Meet notifications didn’t solve the problem, and also restarting my phone didn’t make any change.

Re: Not receiving calls on iphone

Juni — Thu, 16 Feb 2023 17:54:58 GMT

Hi MON2O5

Thanks for the response and sorry for the late revert. Is the issue isolated to just the video calling? Could you try the voice call feature and observe if it will work?

Looking forward to your response.

Thanks,

Juni

Re: Not receiving calls on iphone

Jake — Mon, 20 Feb 2023 18:56:10 GMT

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: Not receiving calls on iphone

MON2O5 — Mon, 20 Feb 2023 18:59:05 GMT

Yes dear, the problem is still as it

Re: Not receiving calls on iphone

MON2O5 — Mon, 20 Feb 2023 19:01:06 GMT

Dear, my device is Nest hub v2 which doesn’t support video calls since it has no cam. So my problem is in the voice calls

Re: Not receiving calls on iphone

Muddi — Wed, 01 Mar 2023 05:30:22 GMT

Hey MON2O5,

Sorry for the delays. To confirm, do you have a Google Assistant and Google Meet app on your phone? What country are you located in? Are you getting calls from the Google Meet app on your phone?

Looking forward to your response.

Cheers,
Muddi

Re: Not receiving calls on iphone

Juni — Sat, 04 Mar 2023 20:30:08 GMT

Hi there,

I'm jumping in to follow up if everything is good here. Let us know if you have any further questions.

Regards,

Juni

Re: Not receiving calls on iphone

MON2O5 — Sun, 05 Mar 2023 17:51:49 GMT

No, the issue still as it.

Re: Not receiving calls on iphone

MON2O5 — Sun, 05 Mar 2023 17:53:53 GMT

Yes, Google meets is installed on my iPhone, and I receive meet calls from others. But not from my Nest hub. I am from Jordan. Note that my wife receives Nest hub calls on her Android

Re: Not receiving calls on iphone

Muddi — Wed, 08 Mar 2023 02:09:20 GMT

Hi MON205,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

Re: Not receiving calls on iphone

MON2O5 — Wed, 08 Mar 2023 06:51:40 GMT

Done.

Re: Not receiving calls on iphone

Muddi — Sat, 11 Mar 2023 23:06:48 GMT

Hey MON2O5,

We got your form — we'd suggest keeping track of your inbox as our team will be emailing you soon for more details. Also, please be advised that this thread will be locked after 24 hours.

Cheers,

Muddi