topic Re: Mini Nest random unlogged activity in Speakers and Displays

Mini Nest random unlogged activity

Nikolaj — Tue, 20 Dec 2022 11:36:58 GMT

I'm having issues with my Nest Minis randomly activating, but not showing anything in the activity log. It has randomly started playing music and randomly turned on devices such a ceiling fans. Anytime this random activity happens I make sure to check the activity log, but the activity log only shows the last thing I did myself, not the rogue stuff. I found a post with a similar issue here: https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Mini-nest-why-random-activity/td-p/166034

But no resolution were shown, maybe @EddieG can update if something was done?

I'm currently at the point of getting rid of the devices because one time it activated a ceiling fan while my baby daughter was sleeping and it scared her quite a lot. I'm worried when it'll happen next time.

I don't know if it's related, but it will also sometimes randomly reply in a different voice. I have it set to a male voice, but sometimes it'll reply with a female voice.

Re: Mini Nest random unlogged activity

Muddi — Mon, 26 Dec 2022 03:04:51 GMT

Hey Nicolaj,

Thanks for bringing this up. I know how it feel when something is not working on your device. Let's dig deeper into this. Please check if "Web & App Activity" is disabled on your Google Account. Follow the steps below to know-how:

Go to this link.
Log in the same account used on Google speakers.
Tap "Web and App activity"
Make sure to put a check on Subsettings.

Let us know how it goes.

Cheers,

Muddi

Re: Mini Nest random unlogged activity

Nikolaj — Mon, 26 Dec 2022 13:32:22 GMT

Hi Muddi,

I followed the instructions, and have verified that all the check boxes are checked and I can see activity from when I used the device recently.

// Nikolaj

Re: Mini Nest random unlogged activity

Dan_A — Tue, 27 Dec 2022 00:39:41 GMT

Hi Nikolaj,

Thank you for verifying the web and app activity status being active. To isolate further, it would help a lot if you could to a sequential reboot to refresh the connections between devices. Unplug the power cord of your router followed by your Nest Mini then, all your other devices, especially those that are linked to your Google Home app. Plug them back in after 3-5 minutes starting with your router. Rebooting your phone might also help.

Keep us posted.

Best,

Dan

Re: Mini Nest random unlogged activity

Princesss — Fri, 30 Dec 2022 05:18:47 GMT

Hello there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

Re: Mini Nest random unlogged activity

Princesss — Mon, 02 Jan 2023 22:16:26 GMT

Hey there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest speakers and we'd be glad to assist you further.

Best,

Princess

Re: Mini Nest random unlogged activity

Nikolaj — Tue, 03 Jan 2023 10:21:44 GMT

Hi Princesss,

Apologies for the late reply, I wanted to give the reset a chance to work. I have reset my devices in the past with no improvements and I did get a random activation again a few days ago after doing it again.

// Nikolaj

Re: Mini Nest random unlogged activity

Princesss — Wed, 04 Jan 2023 01:12:36 GMT

Hi Nikolaj,

Thanks for responding. Could you please provide the cast firmware version of your Google Nest Mini?

To check which firmware version you're on, follow these steps:

Open the Google Home app .
Touch and hold your device's tile.
Tap Settings Device information.
Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Let me know if you're still seeing this option available.

Best,

Princess

Re: Mini Nest random unlogged activity

Nikolaj — Wed, 04 Jan 2023 07:12:58 GMT

Hi Princesss,

I see the cast firmware version 1.56.324896 on both my devices.

// Nikolaj

Re: Mini Nest random unlogged activity

Princesss — Thu, 05 Jan 2023 01:34:12 GMT

Hi Nikolaj,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

Re: Mini Nest random unlogged activity

Nikolaj — Thu, 05 Jan 2023 09:27:27 GMT

Hi Princesss,

I filled out the form as requested.

// Nikolaj

Re: Mini Nest random unlogged activity

Azarco — Thu, 05 Jan 2023 16:24:27 GMT

Hey Nikolaj,

We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Regards,

Alex