topic Re: New purchase - photo frame problem in Speakers and Displays

New purchase - photo frame problem

criostoirom — Sat, 31 Dec 2022 07:15:40 GMT

Two issues:

1. On iPhone running iOS 16.2 I am not seeing Preview images.

2. On Nest Hub it uses the correct album but only rotates through a small number of photos and not the complete album.

Any assistance welcomed.

Re: New purchase - photo frame problem

Juni — Wed, 04 Jan 2023 17:37:01 GMT

Hi criostoirom,

Thanks for posting here in the Google Nest Community.

I know how it feels when something isn’t working as it should, so let’s get this resolved. A few things: How many photos are added in your album? Is it a 1st gen or 2nd gen Nest Hub? Did you try using another phone to further isolate the issue?

You can do a sequential reboot. First, unplug your Nest Hub for 30 seconds, then do the same thing to your Wi-Fi router to refresh both devices and your Wi-Fi signal.

Let me know how it goes.

Thanks,

Juni

Re: New purchase - photo frame problem

criostoirom — Wed, 04 Jan 2023 18:28:29 GMT

Thank you Juni for responding.

I have the 2nd gen Nest Hub.

I have done as you suggested - rebooting my WiFi and the Nest Hub.

I have two albums in Google Photos - one with just 11 photos and one with many more.

The album with 11 photos will not display any photos on the Hub and the other album shows only a handful of photos on the hub.

On my iPhone Google Photos does not preview any of the photos after selecting either album.

I don't have an Android phone to see if that would work.

Re: New purchase - photo frame problem

Juni — Fri, 06 Jan 2023 16:42:54 GMT

Hi criostoirom,

Thanks for trying that and I’m sorry that you are still experiencing the issue. You can try to create a new album, then use that new album for the photo frame. Once done changing the album reboot your Nest Hub again, then observe if this will make a difference.

Keep me posted.

Best,

Juni

Re: New purchase - photo frame problem

Princesss — Mon, 09 Jan 2023 23:52:27 GMT

Hello there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

Re: New purchase - photo frame problem

criostoirom — Tue, 10 Jan 2023 06:12:26 GMT

I'm resigned to the fact that not all photos will display on my Hub. Disappointing.

Re: New purchase - photo frame problem

Princesss — Wed, 11 Jan 2023 02:49:45 GMT

Hi criostoirom,

We're sorry about this. We'd like to make it up to you. Could you please provide the cast firmware version of your Google Nest Hub?

To check which firmware version you're on, follow these steps:

Open the Google Home app .
Touch and hold your device's tile.
Tap Settings Device information.
Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Looking forward to your response.

Best,

Princess

Re: New purchase - photo frame problem

criostoirom — Wed, 11 Jan 2023 05:40:12 GMT

Cast firmware is 1.56.324896

Re: New purchase - photo frame problem

Princesss — Thu, 12 Jan 2023 02:44:57 GMT

Hi criostoirom,

Thanks for the info you've shared. By the way, have you already tried to perform a complete reset to your Google Nest display? If not, let's go ahread and try that to see if this will make any changes on its behavior.

Let us know how it goes.

Best,

Princess

Re: New purchase - photo frame problem

criostoirom — Thu, 12 Jan 2023 07:08:19 GMT

I have reset the Hub several times.

Re: New purchase - photo frame problem

Princesss — Thu, 19 Jan 2023 05:52:24 GMT

Hello there,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

Re: New purchase - photo frame problem

Muddi — Mon, 23 Jan 2023 06:22:49 GMT

Hey criostoirom,

I just wanted to check if you are able to fill out the form?

Cheers,

Muddi

Re: New purchase - photo frame problem

criostoirom — Mon, 23 Jan 2023 06:27:30 GMT

Please close my query. Life's too short.

Re: New purchase - photo frame problem

Muddi — Tue, 24 Jan 2023 07:36:08 GMT

Hi criostoirom,

Thanks for coming back to us. We really want to help you with your concern. How was your device now? Let us know if you still need assistants, and we're glad to help.

Cheers,

Muddi

Re: New purchase - photo frame problem

Juni — Fri, 27 Jan 2023 14:36:45 GMT

Hi criostoirom,

Thanks for creating this thread. As per your request, we will close this thread. Feel free to start a new thread and we'll be happy to help.

Regards,

Juni