topic Re: Google Nest Hub gen 2 stops streaming or freezes in Speakers and Displays

Google Nest Hub gen 2 stops streaming or freezes

HFK152 — Wed, 21 Dec 2022 15:05:51 GMT

Hi,

We have three Nest Hubs (2nd Gen) in our home, primairly used for streaming an indoor Nest camera. Since a few weeks we encounter some troubles:

- While streaming the indoor cam, the stream stops and warns that the camera feed is no longer available. If I open the Google Nest app on my iPhone, the stream is available. Sometimes the stream at the hub regains itself, sometimes it stays unavailable until I manually start it again.
This happens a few times per hour (4-5 times)

- Since a few days, the Nest Hubs are freezing. It speaks the message "Sorry, something went wrong, please try again later" and after that the Hub is frozen. I have to cut the power in order to restart it. This happens once a day.

As all three Hubs show the same behaviour, my best guess would be a bug or bad software update.

My WiFi connection has not changed recently and is in optimal condition (with several access points, the coverage is perfect all over the house).

Anyone who recognizes these problems and, more importantly, has a clue to fix these problems?

Thanks in advance!

Greetings!

Re: Google Nest Hub gen 2 stops streaming or freezes

Dan_A — Tue, 27 Dec 2022 00:09:07 GMT

Hi HFK152,

We apologize for the inconvenience that this has caused you ― let us help you find the solution. It would help a lot if you could do a sequential reboot to refresh the connection between all your devices since all are reliant on Wi-Fi. First is to unplug the power cord of your router followed by your 3 Nest Hub 2nd Gen. Unplug your Nest Cameras, too. Plug them back in after 3 minutes starting with your router. Rebooting your phone might also help. Monitor afterwards and tell us how it goes.

Best,

Dan

Re: Google Nest Hub gen 2 stops streaming or freezes

Princesss — Fri, 30 Dec 2022 00:26:22 GMT

Hi there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

Re: Google Nest Hub gen 2 stops streaming or freezes

HFK152 — Fri, 30 Dec 2022 11:07:04 GMT

Hi Dan (and Princess),

Thank you for your reply. I’ve tried your suggested solution by unpowering the router and access points, hubs and camera. In the meantime I rebooted my iPhone. After a few minutes of waiting, I powered up the router and access points. At the point the WiFi was back in the air, I powered up the hubs and camera.

We’ve given it a few days of testing but unfortunately it didn’t help. The problem is still existing as it was before.

Any others suggestions that might solve these problems?

Thanks for you help!

Re: Google Nest Hub gen 2 stops streaming or freezes

Princesss — Fri, 30 Dec 2022 23:57:49 GMT

Hi HFK152,

We appreciate all your efforts. I know that this step would be lengthy but I suggest to perform a complete reset to your Google Nest speakers and set it up again. Right after that, monitor its behavior to see if you will still experience the same thing.

Let us know how it goes.

Best,

Princess

Re: Google Nest Hub gen 2 stops streaming or freezes

Princesss — Tue, 03 Jan 2023 00:23:07 GMT

Hey there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

Re: Google Nest Hub gen 2 stops streaming or freezes

HFK152 — Tue, 03 Jan 2023 17:57:41 GMT

I’ve made a factory reset to all the hubs, as well as the Nest indoor camera. I’ve added them as new devices to GH. Unfortunately, again, it didn’t help as well.

The setup that I use has worked perfectly for more than a year. Strange.

Is there a logging option to obtain more details about why the camera feed is so often unavailable?

Hope you can help me out, thanks again!

Re: Google Nest Hub gen 2 stops streaming or freezes

HFK152 — Tue, 03 Jan 2023 21:30:59 GMT

Still overthinking this issue. I more and more suspect the camera as bad link, not the hubs. I don’t know if I’m right ofcourse. It seems like the camera has difficulties trying to connect to the service or has connection issues by itself. The WiFi connection is at full strength, though is at 2,4ghz. Is there a way to tweak WiFi settings? Or perform a logging specific on the WiFi connection from the camera?

Re: Google Nest Hub gen 2 stops streaming or freezes

Muddi — Wed, 04 Jan 2023 02:54:15 GMT

Hi HFK152,

Thanks for trying. Could you tell us the firmware version of your Nest Hub (2nd gen). Also, have you tried setting up the your devices on a different home structure to check if you will have the same issue?

Cheers,

Muddi

Re: Google Nest Hub gen 2 stops streaming or freezes

HFK152 — Wed, 04 Jan 2023 16:33:04 GMT

Hi Muddi,

The hubs have the following versions:

Software

47.9.4.447810048

Firmware

1.56.324896

Thanks for your help!

Re: Google Nest Hub gen 2 stops streaming or freezes

HFK152 — Wed, 04 Jan 2023 16:35:15 GMT

In addition: should I create a new House and move the Hubs/camera to it?

Re: Google Nest Hub gen 2 stops streaming or freezes

Muddi — Thu, 05 Jan 2023 01:46:56 GMT

Hi HFK152,

Thanks for the information. Please go ahead and try creating a new home structure then move your devices there. Once done, check if you still have the same issue.

Keep us posted.

Cheers,

Muddi

Re: Google Nest Hub gen 2 stops streaming or freezes

HFK152 — Fri, 06 Jan 2023 20:08:03 GMT

Hi Muddi,

Allright, I will try your suggestion tomorrow and let you know.

Greetings!

Re: Google Nest Hub gen 2 stops streaming or freezes

Princesss — Sat, 07 Jan 2023 00:24:01 GMT

Hi HFK152,

Thanks! We'll keep this thread open while we wait for your update.

Best,

Princess

Re: Google Nest Hub gen 2 stops streaming or freezes

Princesss — Tue, 10 Jan 2023 00:34:03 GMT

Hi HFK152,

Chiming in-- have you had the chance to try the steps?

Best,
Princess

Re: Google Nest Hub gen 2 stops streaming or freezes

HFK152 — Wed, 11 Jan 2023 21:05:09 GMT

Hi Princess,

I did not have the time to try this yet, I’m sorry. I was just about to try it, I’ve made a second (test) home and move the devices to it. But, how do I move a camera to an other home? Do I have to completely remove the camera and reinstall it? Or can I move it including the details (like name, settings, etc.)?

Kind regards! 😉

Re: Google Nest Hub gen 2 stops streaming or freezes

Princesss — Fri, 13 Jan 2023 02:39:30 GMT

Hi HFK152,

Thanks for notifying us. If you will move the camera to a different home, I would recommend to perform a complete reset to your camera and set it up on a new home structure.

Lastly, I'll keep this thread open for few more days until you're done trying the steps. Let us know how it goes.

Best,

Princess

Re: Google Nest Hub gen 2 stops streaming or freezes

Dan_A — Mon, 16 Jan 2023 17:31:30 GMT

Hey there,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Thanks,

Dan

Re: Google Nest Hub gen 2 stops streaming or freezes

Dan_A — Tue, 17 Jan 2023 17:41:15 GMT

Hi HFK152,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Regards,

Dan

Re: Google Nest Hub gen 2 stops streaming or freezes

HFK152 — Wed, 18 Jan 2023 10:56:26 GMT

Hi Dan and Princess,

Thank you for your patience. I've moved the camera as well as two hubs to a new test home. I've been monitoring now for an hour and it's still streaming flawless. I will monitor it for the next 24h and will keep you posted.

If this is the solution, what should I do next? Move all other devices from my old home to my new test home and delete the old home? Or is there anything I can change in my current home?

Thanks!