topic Re: "No wifi" when trying to add Voice match to device in Speakers and Displays

"No wifi" when trying to add Voice match to device

Bokai — Tue, 20 Dec 2022 14:22:11 GMT

I have exactly the same error as several others around the web:

Re: Google Hub 2 : Trying to add a device with voi... - Google Nest Community

Can't add my kids to Home Assistant : googlehome (reddit.com)

In short, I have invited my wife to be part of Google Home, which she has accepted. But not all devices show up when trying to add voice match to them. When trying to manually add the devices, the "No wifi connection" shows up.

She has working wifi for all other purposes, we tried rebooting the router, the speakers. Even tried uninstalling the updates for the Google app(apparently this worked for many, but not me).

Any ideas?

Re: "No wifi" when trying to add Voice match to device

kiltguy2112 — Tue, 20 Dec 2022 15:40:10 GMT

Make sure you have turned on voice match and sharing for the devices she is not seeing on your phone. You have to grant voice match on each device.

Re: "No wifi" when trying to add Voice match to device

Bokai — Tue, 20 Dec 2022 16:52:41 GMT

Hi, thank you for your reply!

Do you mean that I should go to the missing device from my phone -> settings -> recognition & sharing, and there turn on "Personal results" and "Voice match"?

Both are on from my account. If she tries they are both off and she can't toggle them.

Re: "No wifi" when trying to add Voice match to device

kiltguy2112 — Tue, 20 Dec 2022 17:03:07 GMT

Yes. If that is the case, are the problem devices in the Home, or are they at the bottom listed as connected to you? If connected to you, put them in a room.

Re: "No wifi" when trying to add Voice match to device

Bokai — Wed, 21 Dec 2022 08:25:17 GMT

I solved it!!

The issue was that there were a few devices that were turned off and not considered in use. I had these setup way back, but my wife's Google Home had never seen these. They included a Chromecast that was turned off, a Bluetooth speaker that was offline and an old device not in use anymore.

So her initial setup for Google home/assistant and Voice match actually looked like it worked, with no errors, but after that, when she went back to her Google assistant settings, there was a notification to "complete setup" for these 3 offline devices, which I thought didn't matter since we don't really control them though Google Home/Assistant.

The speaker that we were having issues with from my original post was not included in this notification, but I guess its completion was being blocked by these 3 incomplete devices. When I removed all of those, and clicked "complete setup" on the notification(even thought the 3 devices no longer existed) her Voice match was added to problematic speaker.

What threw me was that the speaker she was having issues with wasn't listed as "not completed", but apparently all other devices must be online/working for Voice match to fully complete setup.

Re: "No wifi" when trying to add Voice match to device

Obrad — Sat, 24 Dec 2022 11:27:45 GMT

Same issue. If my wife tries to add a device on her account she has "no wifi connection". Nothing works for us

Re: "No wifi" when trying to add Voice match to device

Muddi — Sun, 25 Dec 2022 04:06:53 GMT

Hey Bokai,

Thanks for updating the Community forum of your resolution — it's a big help! Let us know if you have additional questions and concerns about your device, and we're glad to further assist ypu.

@kiltguy2112: Thanks for helping here.

@Obrad: Have you tried the steps provided by @Bokai?

Cheers,

Muddi

Re: "No wifi" when trying to add Voice match to device

Muddi — Wed, 28 Dec 2022 04:38:14 GMT

Hey folks,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi

Re: "No wifi" when trying to add Voice match to device

Muddi — Thu, 29 Dec 2022 05:10:32 GMT

Hey everyone,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Cheers,

Muddi

Re: "No wifi" when trying to add Voice match to device

Obrad — Thu, 29 Dec 2022 05:13:43 GMT

Inactivity ? The issue is not solved for everyone

Re: "No wifi" when trying to add Voice match to device

Muddi — Sat, 31 Dec 2022 23:00:46 GMT

Hey Obrad,

Thanks for the update. Could you tell us the make and model of your wife's phone? Is she using a personal or business account? Also, what are the steps that you've done?

Cheers,

Muddi

Re: "No wifi" when trying to add Voice match to device

Obrad — Sun, 01 Jan 2023 16:39:56 GMT

My wife's phone is a Samsung Galaxy Fold 4. My phone is a Samsung S21 Ultra. We tried also with a Samsung Galaxy S8 phone and with a Samsung S7+ Tab.

Everything we get the message "no wifi connection" when we try to add a new device from Google home app or add voice match.

All phones and Tab are updated on Android 13 and apps are updated too.

Re: "No wifi" when trying to add Voice match to device

Muddi — Mon, 02 Jan 2023 05:03:18 GMT

Hey Obrad,

Thanks for the information. What type of device are you trying to add?

Cheers,

Muddi

Re: "No wifi" when trying to add Voice match to device

Muddi — Thu, 05 Jan 2023 05:20:18 GMT

Hey Obrad,

How was your device? Let us know if you still need help, and the Community will be happy to lend a hand.

Cheers,

Muddi

Re: "No wifi" when trying to add Voice match to device

Obrad — Thu, 05 Jan 2023 09:47:52 GMT

Hi. I tried to add a Harman Kardon Citation One speaker. But same issue with other devices or if I try to add my kids to voice match

Re: "No wifi" when trying to add Voice match to device

Bokai — Thu, 05 Jan 2023 09:49:58 GMT

Do you have any devices that are offline or not working properly when trying to set it up?

Re: "No wifi" when trying to add Voice match to device

WonkyChicken — Sat, 07 Jan 2023 17:05:02 GMT

Same issue for me. I've tried on 3 different phones to get invite a child to the family to allow voice matching but keep getting "no wifi".

I've got Googlehome minis, tried uninstalling updates in the Google app but nothing works.

Re: "No wifi" when trying to add Voice match to device

Muddi — Sun, 08 Jan 2023 01:38:59 GMT

Hey Obrad,

To confirm, is your Harman Kardon Citation One speaker already added or setup on the Google Home app under your account? If yes, you don't need to re-add it on your wife's account. You just have to invite her account to be part of your home structure then you're good to go. Visit this link for more information.

For adding a child account, make sure to follow the steps on this guide.

Cheers,

Muddi

Re: "No wifi" when trying to add Voice match to device

Obrad — Sun, 08 Jan 2023 08:40:51 GMT

Yes already added but voice match doesn't work, for her and my kids can't add voice match because they need to add device to voice match before proceeding to learn the voice

Re: "No wifi" when trying to add Voice match to device

WonkyChicken — Sun, 08 Jan 2023 09:21:00 GMT

I'm wondering if this is due to old / offline devices -

if you go to GoogleHome - Settings - Google Assistant - Manage All Assistant Settings -Hey Google and Voice Match - Other devices - do you see a device that is not part of the Home Group? If so, is it unchecked?