topic Re: One npr station wont play in Speakers and Displays

One npr station wont play

Dougb2 — Sat, 10 Dec 2022 14:44:09 GMT

For some reason, Arizona Public radio will not play anymore on our device. When we ask google to play that station, it briefly flickers up and says ready to cast and then it says unable to play the station try again later. The station plays fine on our phones and over the air of course so I know the station is on and working. Any ideas? By the way I can ask for other public radio stations to play on this device and it works just fine. It always has played the station and it was working until about a week ago and then nothing but like I said that station will play just fine on our phones over the Internet, etc..

Re: One npr station wont play

Mrschris10 — Sat, 10 Dec 2022 17:17:51 GMT

Same from tucson for several days. It happened a couple of years ago as well and suddenly came back. Any ideas?

Re: One npr station wont play

Dougb2 — Sat, 10 Dec 2022 17:51:04 GMT

We were thinking it had happened before also. Not sure except I think I'll contact KUAZ--that's the station you mean, right?

Re: One npr station wont play

Mrschris10 — Sat, 10 Dec 2022 18:35:06 GMT

Yep.

Re: One npr station wont play

Dougb2 — Tue, 13 Dec 2022 19:29:16 GMT

Still no luck. Called station and no help there.

Re: One npr station wont play

Mrschris10 — Tue, 13 Dec 2022 22:22:59 GMT

I bet. It has to be a Google issue but really irritating. I'm streaming through sonos tunein. Or not at all.

Re: One npr station wont play

Juni — Tue, 13 Dec 2022 23:00:35 GMT

Hi folks,

Thanks for posting and for being a step ahead of us.

I know how it feels when something isn’t working as it should, so let’s get this resolved. I’m glad that other stations are working. @Dougb2, when you contacted the station did they mention anything about changing the keyword to play their radio station? What command are you both using when streaming that radio station? Check the sample commands below and see if it will work for the both of you.

Say "Hey Google," then:

Listen to closest radio station by name:

"Play K-Love on TuneIn"

"Play Mega 97.9 FM"

"Play ESPN Radio"

"Play Mega 97.9 on iHeartRadio"

"Play WNYC"

Listen to radio station by call-sign:

"Play KQED"

"Play KFOG"

Listen to radio station by frequency:

"Play 98.5"

Listen to radio station by frequency in another location:

"Play 98.7 New York"

Check this link for more information.

Keep me posted.

Regards,

Juni

Re: One npr station wont play

Dougb2 — Wed, 14 Dec 2022 23:15:22 GMT

Thanks for trying to help! We have tried everything, including asking for frequency number, call letters, etc. Every other station (including other npr station) plays just fine. We always just said, "Hey Google, play Arizona public media" and no problems up until about a week ago. So immediately I tried asking for 89.1, KUAZ, whatever--it always starts off looking like it's going to play, briefly flashes "ready to cast" then says "a problem has occurred, try again later". or "that station is not available at this time". Meanwhile, I can play it on my phone. It is frustrating!!

Re: One npr station wont play

Mrschris10 — Wed, 14 Dec 2022 23:35:11 GMT

I could write the exact words with the same timing and same station.

Re: One npr station wont play

Princesss — Thu, 15 Dec 2022 01:26:44 GMT

Hi folks,

Thanks for responding and providing more info. Since other stations are working, have you already reached out to that radio station to see if it also happens to others? Meanwhile, you can also try performing a complete reset and let's see if there would be any changes on its behavior.

Let us know how it goes.

Best,

Princess

Re: One npr station wont play

Muddi — Sun, 18 Dec 2022 04:00:00 GMT

Hey everyone,

I'm just checking in to see if resetting your device helps to resolve the issue?

Cheers,

Muddi

Re: One npr station wont play

Dougb2 — Sun, 18 Dec 2022 21:59:34 GMT

No. Still not working.

Re: One npr station wont play

Muddi — Sun, 18 Dec 2022 22:30:07 GMT

Hi Dougb2,

Thanks for the update. To confirm, have you tried reaching out with the radio station since the issue is isolated to a specific station only?

Cheers,

Muddi

Re: One npr station wont play

Mrschris10 — Mon, 19 Dec 2022 15:55:42 GMT

It's a pain to reset but did it. And miracles! It worked. KUAZ playing again. Good grief. But thanks.

Re: One npr station wont play

Mrschris10 — Mon, 19 Dec 2022 16:37:47 GMT

Well, that lasted less than an hour. Won't play again. Has to be a Google issue.

Re: One npr station wont play

Mrschris10 — Mon, 19 Dec 2022 16:43:27 GMT

Reset again and kuaz won't play. How about a new nest mini?? Going to sonos cause it works.

Re: One npr station wont play

Azarco — Wed, 21 Dec 2022 03:13:18 GMT

Hey Mrschris10,

Can you try playing a different radio station to see if you'll get the same results? Also, try using the same command on the Google Assistant on your phone to isolate the issue.

Best,

Alex

Re: One npr station wont play

Mrschris10 — Wed, 21 Dec 2022 13:43:12 GMT

Those of us (hi Doug) with this issue have only trouble with one station, Arizona Public Radio kuaz. We have tried all other options and always use only one command. For me it was bizarre that resetting brought it back for less than half an hour. When I reset again, it would not play. It is an odd anomaly. It is not the station, it is the nest

Re: One npr station wont play

Dougb2 — Wed, 21 Dec 2022 15:13:23 GMT

Well, I tried loading Google assistant onto my iPhone because I did not have that app on my phone. I then asked my Google assistant on my iPhone to play KUAZ and it worked just fine. This is really weird.

Re: One npr station wont play

Dougb2 — Wed, 21 Dec 2022 15:14:25 GMT

I should add that we reset the Google nest again yesterday both of us deleted and reloaded Google home onto our iPhones. Same result with the nest.