topic Re: Google home hub in Speakers and Displays

Google home hub

colhov71 — Tue, 03 Jan 2023 13:35:40 GMT

my Google home Hub is getting lines all over the screen i have done a full factory reset and I still have the lines all over the screen can someone help me please 😭😭😭😭

Re: Google home hub

Princesss — Sat, 07 Jan 2023 02:56:54 GMT

Hi colhov71,

Thanks for bringing this up.

We're sorry to hear about this experience. A few things I'd like to ask-- are you using the original power cable of your Google Nest Hub? Also, are there any instance wherein your Google Nest display has been dropped or bumped?

Since you've done performing a complete reset, could you please provide the cast firmware version of your Google Nest Hub?

To check which firmware version you're on, follow these steps:

Open the Google Home app .
Touch and hold your device's tile.
Tap Settings Device information.
Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Best,

Princess

Re: Google home hub

Princesss — Tue, 10 Jan 2023 03:02:20 GMT

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Google home hub

Princesss — Wed, 11 Jan 2023 01:51:28 GMT

Hello there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest speakers and we'd be glad to assist you further.

Best,

Princess