topic Re: Family Notes in Speakers and Displays

Family Notes

KEVVY — Fri, 06 Jan 2023 10:07:57 GMT

Is it possible to post a Family Note remotely. I want to post a message on my Mums Nest Hub Max but I am not at the same location.
When I say Hey Google Create a Family Note to Google Assistant on my mobile I get ‘Family Notes only work on Smart Display devices for now’

if not is there a workaround?

Re: Family Notes

Cathal_S — Fri, 06 Jan 2023 12:42:10 GMT

Hi there,

Only devices that are part of your home group will display family notes. Have a look at the link below for more information about this feature.

Family notes:

https://support.google.com/assistant/answer/10243081

Re: Family Notes

KEVVY — Fri, 06 Jan 2023 13:03:48 GMT

Thanks for your help. I've read the link but it does not really refer to my situation. Just to clarify, the Hub in question is at my Mothers house. I have her 'home' on my Google Home app. I am a member of her 'family' under my own Google account but I also have access to her Google account (she is a senior). The only thing that appears to be causing a problem is that I am not at the same location as the Hub (and my Mother). I just want to be able to post a message on the screen of her hub so that she can read it.

Re: Family Notes

Cathal_S — Fri, 06 Jan 2023 14:09:14 GMT

Hi again,

I haven't tested family notes on different networks myself but the way I understand it is that you would need to have one of your hubs connected to the same home as her's.

Or her hub linked to the same home as yours but this would cause other issues with broadcasting, turning lights on/off playing music etc..... Over both locations.

Re: Family Notes

Jake — Tue, 10 Jan 2023 20:24:08 GMT

Hey there,

Thanks so much Cathal_S for the help.

I wanted to check in and see if you managed to see Cathal_S post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Re: Family Notes

KEVVY — Tue, 10 Jan 2023 21:11:22 GMT

thanks for offering to help Jake. Unfortunately I do yet have the answer to my question. To confirm , I am not able to be at the same location as my mother (or her hub), however I do have her ‘home’ on my Home app and I can access her Google account.