topic Re: Google Hub radio stops after a short time in Speakers and Displays

Google Hub radio stops after a short time

Meg_12 — Thu, 29 Dec 2022 21:01:32 GMT

All my Google Hubs are now going silent while playing the radio through Radio App after a few minutes. The Hub screen is still showing the radio app and the channel I am listening to, but no sound

If I ask Google Hub to play the radio station again it with announce 'Streaming (radio station name) from radio app'.

Google Nest has started doing this since the sleep function has stopped working.

Re: Google Hub radio stops after a short time

BeeBee — Mon, 02 Jan 2023 20:54:24 GMT

My daughter's hub has just started doing this too!

Re: Google Hub radio stops after a short time

Dan_A — Mon, 02 Jan 2023 21:21:03 GMT

Hi folks,

@Meg_12, @BeeBee, that certainly isn't the experience we want you to have with our devices ― for confirmation, what Nest speakers or displays do you have? Are they Nest Hub 2nd Gen, Nest Hub or Nest Hub Max? When the radio is playing, is it through a routine that you made which plays media when triggered? Are they in a speaker group? It would help a lot if you could do a sequential reboot first. Unplug the power cord of your router followed by your Nest speakers and displays. Plug them back in after 3 minutes or 5 minutes tops. Restarting your phone might also help.

Keep us posted.

Best,

Dan

Re: Google Hub radio stops after a short time

MrLova — Wed, 04 Jan 2023 10:22:09 GMT

Hi !

I had the same problem , and i have Nest Hub , i just turned off gestures
i think it was to close to my arm in my office , so it stopped .

When i turned it off the problem stopped 😉

Re: Google Hub radio stops after a short time

Princesss — Thu, 05 Jan 2023 00:03:28 GMT

Hi MrLova,

Thanks for the update. Yes, quick gestures lets you control your Google Nest Hub devices in an easy way. Glad to know that it was sorted out.

Since this has been resolved, we'll consider this thread complete. We'll go ahead and lock this in 24 hours. Feel free to start a new one if you need any assistance with your Google Nest speakers and the Community would gladly lend a hand.

Best,

Princess

Re: Google Hub radio stops after a short time

BeeBee — Thu, 05 Jan 2023 06:59:23 GMT

Hi @Princesss it was @Meg_12 who started this thread not @MrLova. The OP hasn't resolved this yet, so please don't close this thread?

My dayghters device is the Google Hub 2nd Gen, I'll try the reboot procedure as suggested & get back to you tomorrow @Dan_A as it noticeably (to me) happens overnight when she's left her radio streaming to help her sleep.

She does have gestures set on so I'll try that the next night if the reboot doesn't help, thanks @MrLova

Re: Google Hub radio stops after a short time

Princesss — Mon, 09 Jan 2023 22:12:46 GMT

Hi BeeBee,

Sorry about this. Feel free to update us anytime once you have tried the steps.

@everyone, let us know if you still need help as I will keep this thread open.

Best,

Princess

Re: Google Hub radio stops after a short time

Princesss — Fri, 13 Jan 2023 00:54:05 GMT

Hi folks,

Chiming in-- does anyone here still needs help? Let us know, otherwise we'll be locking the thread shortly.

Best,

Princess

Re: Google Hub radio stops after a short time

MrLova — Fri, 13 Jan 2023 16:31:52 GMT

Hi !

i still have the problem . it did not help to turn off gestures.......
I have Nest Hub 2nd Gen. x 2 and same problem on both.....

I have restarted , with no luck

Re: Google Hub radio stops after a short time

Princesss — Sat, 14 Jan 2023 05:51:01 GMT

Hi MrLova,

Thanks for trying the steps. Could you please provide the cast firmware version of your Google Nest Hub?

To check which firmware version you're on, follow these steps:

Open the Google Home app .
Touch and hold your device's tile.
Tap Settings Device information.
Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Looking forward to your response.

Best,

Princess

Re: Google Hub radio stops after a short time

MrLova — Sat, 14 Jan 2023 22:26:23 GMT

1.56.324896

its the same on both my devices .

Re: Google Hub radio stops after a short time

MrLova — Mon, 16 Jan 2023 08:02:36 GMT

Hi !
I have also noticed that this problem is only when i play the radio ( TuneIn) , when i play from Spotify it dosent stop.

only when i play from TunIn .....

Re: Google Hub radio stops after a short time

Princesss — Wed, 18 Jan 2023 03:21:35 GMT

Hi MrLova,

Thanks for the info you've shared. Let's go ahead and perform a complete reset to your Google Nest Hub to see if this would make any changes.

Keep us posted.

Best,

Princess

Re: Google Hub radio stops after a short time

MrLova — Thu, 19 Jan 2023 15:28:03 GMT

ok , ill try and will post the results 😉

Re: Google Hub radio stops after a short time

Princesss — Fri, 20 Jan 2023 01:07:55 GMT

Hi MrLova,

Thanks! We'll keep this thread open for few more days and will wait for your update.

Best,

Princess

Re: Google Hub radio stops after a short time

MrLova — Sun, 22 Jan 2023 18:53:31 GMT

Hi !
This did not help .

i have also noticed that TuneIn plays around 10-20 minuttes before it stops , and sometimes it will start again after 20-30 minuttes has gone....

Re: Google Hub radio stops after a short time

Princesss — Mon, 30 Jan 2023 22:36:06 GMT

Hi MrLova,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

Re: Google Hub radio stops after a short time

MrLova — Mon, 30 Jan 2023 23:08:24 GMT

done 😉

Re: Google Hub radio stops after a short time

Muddi — Sun, 05 Feb 2023 03:05:56 GMT

Hey MrLova,

We got your form — we'd suggest keeping track of your inbox as our team will be emailing you soon for more details.

Cheers,

Muddi

Re: Google Hub radio stops after a short time

Muddi — Wed, 08 Feb 2023 05:04:43 GMT

Hey folks,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi