My Nest are connected but Google is saying that something went wrong when asking to play music

Rdianco — Mon, 30 Aug 2021 17:39:22 GMT

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Original poster: Malik White

Everything

Re: My Nest are connected but Google is saying that something went wrong when asking to play music

Rdianco — Mon, 30 Aug 2021 17:39:37 GMT

Hello Malik White,

Thank you for reaching out. I understand how frustrating that is to not be able to play music. I would be more than happy to look into this issue. First, I have some questions.

Which Google device is this post in regard to? (model name, generation number)
Is this a new issue? Was your device working before?
Is this also happening with all types of media? (Pandora, YouTube, Spotify, Radio, etc.)
Is your device powering on and responding to commands?
- Does this issue occur with music commands only? Or all commands (weather, answering questions)?
Can you try to reboot and Factory Data Reset your device? Does the issue still occur?
A factory reset will reset your Google Nest or Home speaker or display to its default factory settings. Note: This action will clear your data from the device and can't be undone.

Thanks for your patience and I look forward to your response!

- From Frances (Community Specialist)

topic Re: My Nest are connected but Google is saying that something went wrong when asking to play music in Speakers and Displays

My Nest are connected but Google is saying that something went wrong when asking to play music

Re: My Nest are connected but Google is saying that something went wrong when asking to play music