topic Re: Sleep timer still not working in Speakers and Displays

Sleep timer still not working

Arbee — Sat, 31 Dec 2022 14:29:26 GMT

I have been using my mini to listen to the radio with an instruction to play for 60 minutes. It has been working fine up until the last couple of weeks. It will play the radio as instructed and confirms it will switch off but it never does. Has anybody else experienced this or know how to solve the issue?

Re: Sleep timer still not working

Kadven — Sat, 31 Dec 2022 15:03:45 GMT

Hi @Arbee

Hundreds of people have already reported this. There are many, many threads about it. Google have at times been merging new threads with one of the originals which has been locked. It affects all google sound devices.

It may have coincided with firmware release 324896, but as users we are only guessing. Google will not say other than they are aware of the bug.

Consequently a fix is awaited. When, nobody knows.

Re: Sleep timer still not working

Arbee — Mon, 02 Jan 2023 13:31:43 GMT

It would be good to get an update from someone at Google support but the response to this issue so far has been really disappointing

Re: Sleep timer still not working

Prideuk — Tue, 03 Jan 2023 17:53:03 GMT

Mine does the same on both Google max and Google hub. Really annoying to be honest. Sometimes wake up at 3am to turn off

Re: Sleep timer still not working

Juni — Tue, 03 Jan 2023 19:05:25 GMT

Hi folks,

Thanks for posting. Our team is already aware of this and currently investigating this issue. I suggest that you follow the main thread for updates and we'll continue to update it as soon as we have some news to share.

Thanks,

Juni

Re: Sleep timer still not working

Arbee — Tue, 03 Jan 2023 19:14:51 GMT

I don’t know what is more annoying, the problem with the timer or the lack of any real progress from Google. Incredibly poor customer service.

Re: Sleep timer still not working

Juni — Wed, 04 Jan 2023 14:35:21 GMT

Hi Arbee,

We sure do appreciate the feedback. Rest assured that our team is on top of this. Please follow the main thread for updates.

Regards,

Juni

Re: Sleep timer still not working

Vanfilmguy — Thu, 05 Jan 2023 21:10:05 GMT

How can we be sure the team in on it when this has been going on for so long without any kind of fix.

Re: Sleep timer still not working

Juni — Thu, 12 Jan 2023 20:24:01 GMT

Hi folks,

I hope everyone is doing well. We're happy to confirm that we've rolled out a fix for this behavior. Are you still experiencing the Sleep Timer feature issue? We would like to know so we can follow up with the team.

Looking forward to your responses.

Best,

Juni

Re: Sleep timer still not working

Kadven — Thu, 12 Jan 2023 21:30:00 GMT

Hi @Juni

As reported on the other similar threads, the problem as far as I am concerned has now been resolved.

Thanks.

Re: Sleep timer still not working

Prideuk — Thu, 12 Jan 2023 21:48:05 GMT

That's great, just tried it and working perfectly 🥰 thank you

Re: Sleep timer still not working

Juni — Thu, 12 Jan 2023 21:56:33 GMT

Hi there,

That's awesome, let's wait for @Arbee and @Vanfilmguy to respond. I just want to make sure everyone in this thread is covered.

Cheers,

Juni

Re: Sleep timer still not working

Vanfilmguy — Fri, 13 Jan 2023 01:35:51 GMT

Hello,

I tried it last evening and it worked perfectly.

Thank you for fixing this.

Re: Sleep timer still not working

Arbee — Fri, 13 Jan 2023 10:24:51 GMT

Yes I tried it last night and it worked perfectly. Thank you for your efforts

Re: Sleep timer still not working

Juni — Fri, 13 Jan 2023 14:54:28 GMT

Hi there,

I’m glad everyone's issue is resolved now. I’ll keep this thread open for 1 more day. If you need further help, let me know.

Regards,

Juni