topic Re: BUG REPORT - "Cameras" button missing from home control tab in Speakers and Displays

BUG REPORT - "Cameras" button missing from home control tab

ryannemeth — Wed, 11 Jan 2023 18:15:34 GMT

Hello,

All of a sudden the "cameras" button is now missing from the home control tab of my nest hubs. This is the most used button on our devices, please fix and have the engineers add this button back.

Thanks,

Ryan

Re: BUG REPORT - "Cameras" button missing from home control tab

Bradenw — Thu, 12 Jan 2023 03:24:26 GMT

Same. This is basically 95% of what we use our hubs for… must have been an update

Re: BUG REPORT - "Cameras" button missing from home control tab

HomestudyB — Thu, 12 Jan 2023 04:02:43 GMT

I noticed the same issue happen yesterday to my Neat Hub Max and then again this afternoon on my Nest Hub.

Re: BUG REPORT - "Cameras" button missing from home control tab

GatorDoc — Sun, 15 Jan 2023 12:59:24 GMT

For real. More like 99% of what we use our hub for. We have 12 cameras. And now we have to go to the rooms button and fish for the camera. Whyyyyyy?

Re: BUG REPORT - "Cameras" button missing from home control tab

KingFlores — Sun, 15 Jan 2023 20:17:30 GMT

Waiting on a reply to this question. I factory reset my hub max and smaller display also and still no tab to be seen anywhere!

Re: BUG REPORT - "Cameras" button missing from home control tab

GatorDoc — Sun, 15 Jan 2023 20:24:48 GMT

We just canabalized our “rooms” so that there are fewer rooms and all the cameras are in one “room”. It’s the closest thing you can do until google fixes this (probably never)

Re: BUG REPORT - "Cameras" button missing from home control tab

ryannemeth — Tue, 17 Jan 2023 14:24:00 GMT

The most confusing part is that there is room for a Cameras button, so there was no reason to remove/hide it.

Re: BUG REPORT - "Cameras" button missing from home control tab

Dan_A — Wed, 18 Jan 2023 20:20:02 GMT

Hi folks,

We're sorry about the trouble you're getting with your Nest Hub Max and your Nest Hub. The camera option should be available on the screen when you go to the Home Control tab, this makes it quite interesting since when we checked our test device, the Camera option is still there. For confirmation, were there changes on your Wi-Fi? Are all your devices on a the same Wi-Fi connection, under the same band frequency like 2.4 GHz or 5 GHz? Are these Nest cameras(indoor or outdoor) or 3rd party cameras? Is it the same concern on the Google Home app?

It would help a lot if you could do a sequential reboot first. Unplug the power cord of your router followed by your Nest speakers. Plug them back in after 3 minutes tops. Restarting your phone might also help.

Keep us posted.

Best,

Dan

Re: BUG REPORT - "Cameras" button missing from home control tab

ryannemeth — Wed, 18 Jan 2023 21:12:46 GMT

That is good to know this was not an intentional removal and just a bug.

Were there changes on your Wi-Fi? - No Changes

Are all your devices on a the same Wi-Fi connection, under the same band frequency like 2.4 GHz or 5 GHz? - Yes, and i am using Nest WiFi

Are these Nest cameras(indoor or outdoor) or 3rd party cameras?

Driveway Camera	IQ Outdoor
Backyard Camera	IQ Outdoor
Front Door Camera	Nest Doorbell Wired
Sideyard Camera	Nest Cam Battery
Living Room Camera	Nest Cam Indoor
Nursery Camera	IQ Indoor
Nursery Crib Camera	Nest Cam Wired
Laundry Room Camera	Nest Cam Indoor
Garage Camera	IQ Indoor

Is it the same concern on the Google Home app? - The home app does not have a "home control" tab, so i am confused on what the question is. The cameras all work as expected on the home app.

Please let me know how to resolve this issue.

Thanks,

Ryan

Re: BUG REPORT - "Cameras" button missing from home control tab

Bradenw — Wed, 18 Jan 2023 21:33:20 GMT

No Wifi Changes here. All on the same network, using nest wifi mesh. All are nest cameras. Reboot did not help.

Re: BUG REPORT - "Cameras" button missing from home control tab

Eric1024 — Thu, 19 Jan 2023 00:22:49 GMT

Same issue here - This happened last week on Wednesday 1/11/23.

Like others, this is my most used feature - I use it on multiple hubs (1st and 2nd gen) many times per day, and this change affected all of them.

I figured it was a feature change and not a bug since it affected all of my hubs at once.

Either way, this button should be put back in place - please do so!

Re: BUG REPORT - "Cameras" button missing from home control tab

Eric1024 — Thu, 19 Jan 2023 01:30:26 GMT

Also, I found that slightly faster than going to Rooms, finding the correct room, and then finding the camera in the room, a workaround is:

Go to the Security Tab. The right half of the screen shows a camera. There are left/right buttons on the bottom of that card that you can use to scroll through all of your cameras, and then click on it once you get to the correct one. Definitely more of a pain than having a dedicated camera button, but easier than Rooms. However, this camera section does not appear on my 2nd gen hub, only my 1st gen ones.

Re: BUG REPORT - "Cameras" button missing from home control tab

GatorDoc — Thu, 19 Jan 2023 01:28:52 GMT

I have a feeling this guy is only a moderator and doesn't really know much other than the good ole' turn it on and off and see...

If this helps. All our Hubs do not show the camera option.

We got a brand new Hub Max. Through setup it said it needed to update. It did. When it came online for the fist time, the CAMERA option showed up! Even tho not on the other units. But of course... hours later (maybe another update?) the option disappeared like the other units. No changes to WIFI. One day the Hub showed the camera option. And the next day it was gone like a bad habit on all devices. Poof.

Fortunately, I just consolidated all the cameras to one room. So click on that room, find the camera in alphabetical order. And good to go.

Re: BUG REPORT - "Cameras" button missing from home control tab

HomestudyB — Thu, 19 Jan 2023 12:50:04 GMT

Funny enough if you swipe over on the main screen I see a tile for my doorbell. If I select the upper right area of that tile it takes me to the "Cameras" screen and I can choose which ever camera I want from there.

https://imgur.com/a/cRYP0JA

I have all Neat cameras save for one 3rd baby monitor camera. Additional I still see the "Cameras" tile on my mobile app.

Re: BUG REPORT - "Cameras" button missing from home control tab

Korhal — Fri, 20 Jan 2023 12:53:59 GMT

We are having the same issue, exactly as described by homestudyb immediately above. It is happening across both our hub max and hub (not max).

Re: BUG REPORT - "Cameras" button missing from home control tab

Benallen12 — Sat, 28 Jan 2023 18:08:12 GMT

Same issue here… camera button dissapeared. Nothing changed. Get your **bleep** together Google!

Re: BUG REPORT - "Cameras" button missing from home control tab

Dan_A — Sun, 29 Jan 2023 19:19:44 GMT

Hello everyone,

We're truly sorry for the late reply. We're hoping to continue by having you do a soft reset using your Google Home app. Follow the steps below:

Make sure your mobile device or tablet is linked to the same account as your speaker or display.
Open the Google Home app.
Touch and hold your device's tile.
At the top right, tap Settings > More > Reboot.
After the soft reset, unplug the power cord from your Nest Hub Max for 5 mins and plug it back in.

Check the camera tile on your Nest Hub Max's home control tab and tell us the status.

Also, follow the steps below for the personal results status:

Make sure the customer's mobile device is connected to the same Wi-Fi or linked to the same account as the speaker or display.

Open the Google Home app.
Tap the Google Nest or Google Home device.
At the top right, tap Settings > Recognition & sharing > Recognition & Personalization.
To turn on notifications, first turn on Allow personal results.
Scroll down, then choose how personal results should appear.
To turn on notifications, tap Always show proactively.

Kind regards,

Dan

Re: BUG REPORT - "Cameras" button missing from home control tab

GatorDoc — Sun, 29 Jan 2023 20:49:01 GMT

Followed these steps....

First group...

1. It is
2. Opened Google Home
3. Done. Device opened in app.
4. Done. Note: there is no more... click on the triple dots on top right to see reboot option.
5. After it rebooted, I unplugged for 10 minutes.
RESULT: No Camera button. 😞

Followed second set of instructions
1. Done
2. Opened Google Home
3. Done. Note: Settings is the gear icon on top right
4. Personal Results was already enabled
5. Done. Note: to do this, you have to click on PERSONAL RESULTS to see these options
6. Done. Is this a trick to show ads? I'll leave it on for a few days to humor you.
RESULT: Still no camera option

FINAL RESULT: disappointment

Re: BUG REPORT - "Cameras" button missing from home control tab

Eric1024 — Sun, 29 Jan 2023 20:51:51 GMT

I followed these steps and the Cameras button is still not there.

Re: BUG REPORT - "Cameras" button missing from home control tab

Dan_A — Mon, 30 Jan 2023 19:44:13 GMT

Hi folks,

We really appreciate you all taking your time to respond. Let's get to the bottom of this. Just one more question, are you all able to stream your smart cameras when giving command to stream using your Nest displays? Is the streaming working on your Nest Hub Max and Nest Hub?

Looking forward for your responses.

Thanks,

Dan