topic Re: Can't unlink spotify in Speakers and Displays

Can't unlink spotify

RMvanderSpek — Sun, 15 Jan 2023 16:38:29 GMT

I want to unlink my spotify account, but when I click 'unlink', Google home says that this is impossible. Why? And more importantly: how to fix this?

Re: Can't unlink spotify

Dan_A — Thu, 19 Jan 2023 00:23:22 GMT

Hi folks,

Thanks again for helping here, @RachelGomez123. @RMvanderSpek, I hope you've got the answer you're looking for. If needed, re-install your Spotify app. Once done, go ahead and unlink your Spotify account from your Google Home app. It will take you to its link and follow the steps provided.

Make sure your mobile device is connected to the same Wi-Fi or linked to the same account as the speaker or display.
Open the Google Home app.
Tap account on the upper right corner.
Verify the Google Account on screen is the one linked to the speaker or display. To switch accounts, tap the down arrow icon > choose another account or Add another account.
Go back to the home screen.
Tap Add > Music.
To choose a default service, select the preferred music service available. The Assistant uses this choice when the customer uses the voice command “Hey Google, play music.”
Link function:
- For YouTube, the account is automatically linked when the customer sets up the speaker or display.
- For Spotify, Apple Music, Pandora, and others, the customer needs to link their account.
  - To connect the account, tap a music service > Link Account > sign in or sign up for the service > follow the in-app steps.
  - To unlink an account, tap Unlink > Unlink account.

If you're still in need of any assistance, feel free to let us know.

Best,

Dan

Re: Can't unlink spotify

RMvanderSpek — Thu, 19 Jan 2023 10:05:05 GMT

Thanks both for the answer. I haven't tried the solution yet. Mostly because I don't remember what spotify account I linked it with originally 😅

Re: Can't unlink spotify

Princesss — Fri, 20 Jan 2023 00:53:59 GMT

Hi RMvanderSpek,

Thanks for responding. We'll keep this thread open for few more days until you try logging in your account to see if it works. We'll be waiting for your update!

Best,

Princess

Re: Can't unlink spotify

Muddi — Mon, 23 Jan 2023 06:47:40 GMT

Hey RMvanderSpek,

How was your device? Have you had the chance to log in your account?

Cheers,

Muddi

Re: Can't unlink spotify

Muddi — Tue, 24 Jan 2023 07:21:18 GMT

Hi RMvanderSpek,

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi

Re: Can't unlink spotify

RMvanderSpek — Tue, 24 Jan 2023 15:13:17 GMT

In the end we succeeded to unlink, although it didn't happen instantly after clicking (we saw the change happen a few hours later).

Thanks for your help, my problem is solved.

Re: Can't unlink spotify

Princesss — Wed, 25 Jan 2023 01:13:00 GMT

Hi RMvanderSpek,

Thanks for updating us. Glad to know that it's already working!

Since this has been resolved, we'll consider this complete and will lock the thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and the Community would gladly help.

Best,

Princess