topic Re: Google Assistant, "Sorry, I don't understand" on certain devices in Speakers and Displays

Google Assistant, "Sorry, I don't understand" on certain devices

jablonskeet — Fri, 01 Apr 2022 16:24:45 GMT

my google assistant doesn't understand some of my devices. what hasn't worked

- reset nest devices to factory settings

- relinked the devices within google home

- asking in multiple american and english accents

@User123456folks - i posted this in google support so please do not tell me to go back there to post.

Re: Google Assistant, "Sorry, I don't understand" on certain devices

EdwardT — Tue, 05 Apr 2022 18:39:08 GMT

Hi jablonskeet,

Thanks for reaching out. I'm sorry to hear that you're having an issue with the Google Assistant of your Google Nest Wi-Fi. I'd love to know more about this and I have a few questions:

What commands aren't working?
Does it work before?
How many Google Nest Wi-Fi points do you have?

Looking forward to your response.

Thanks,

Edward

Re: Google Assistant, "Sorry, I don't understand" on certain devices

jablonskeet — Tue, 05 Apr 2022 18:57:22 GMT

To level-set, these commands worked previously

What commands aren't working? "Hey Google - turn off <SmartThings device name>" A: "Sorry i don't understand" or A: I can only do turn up the volume on <some other device name>
Does it work before? Yes. It worked up until about a month or so ago
How many Google Nest Wi-Fi points do you have? 3

Re: Google Assistant, "Sorry, I don't understand" on certain devices

EdwardT — Tue, 05 Apr 2022 21:18:36 GMT

Hi jablonskeet,

Thanks for response. To isolate if the Google Assistant is not understanding the command, we could try creating a routine for the command and let's check if we'll get the same response. Here's how: https://bit.ly/3AgK8P7

Thanks,

Edward

Re: Google Assistant, "Sorry, I don't understand" on certain devices

jablonskeet — Wed, 06 Apr 2022 16:15:02 GMT

Hi Edward - can you resend the full expanded link? from my analysis, what you sent came back as a phishing link.

Re: Google Assistant, "Sorry, I don't understand" on certain devices

EdwardT — Wed, 06 Apr 2022 19:43:13 GMT

Hi jablonskeet,

Thanks for the reply. The link above is just a shortcut but would take you to the page to set up and manage routines. Here;s the expanded link: link: https://support.google.com/googlenest/answer/7029585?hl=en&co=GENIE.Platform%3DAndroid

Thanks,

Edward

Re: Google Assistant, "Sorry, I don't understand" on certain devices

jablonskeet — Wed, 06 Apr 2022 20:02:24 GMT

i don't see the command i used to use in the routines. what other course of action can we cover?

Re: Google Assistant, "Sorry, I don't understand" on certain devices

EdwardT — Wed, 06 Apr 2022 21:06:43 GMT

Hi jablonskeet,

Thanks for the response. I'd just like to clarify, were you able to create a custom routine with the command that is not working verbally?

Thanks,

Edward

Re: Google Assistant, "Sorry, I don't understand" on certain devices

jablonskeet — Wed, 06 Apr 2022 21:10:24 GMT

Thank you for helping. No, I can't locate the command to control a smart things works with Google device.

Re: Google Assistant, "Sorry, I don't understand" on certain devices

EdwardT — Wed, 06 Apr 2022 21:54:49 GMT

Hi jablonskeet,

Thanks for clarifying. Please try the following steps:

Open the Google Home app .
Tap Routines Add near the bottom of the screen.
Under “How to start,” tap Add starter type in the command that isn't working.
Under “This Routine will,” tap Add action choose a routine category choose an action tap Done.
Tap Save.

Let us know how it goes.

Thanks,

Edward

Re: Google Assistant, "Sorry, I don't understand" on certain devices

jablonskeet — Wed, 06 Apr 2022 22:23:36 GMT

I don't see the action I use. It is to turn off a device. That action isn't there

Re: Google Assistant, "Sorry, I don't understand" on certain devices

EdwardT — Sun, 10 Apr 2022 19:43:56 GMT

Hi jablonskeet,

Thanks for checking. Let's try this. To see if the Google Assistant understands the command, let's try checking your Google Assistant activity. Try giving the command that is not working then follow the steps below:

Open the Google Home app .
At the top right, tap your account.
Tap My Activity .

Thanks,

Edward

Re: Google Assistant, "Sorry, I don't understand" on certain devices

jablonskeet — Sun, 10 Apr 2022 19:59:20 GMT

it has been too long since i've had this issue and don't have the history where the command previously worked

Re: Google Assistant, "Sorry, I don't understand" on certain devices

EdwardT — Tue, 12 Apr 2022 17:23:25 GMT

Hi jablonskeet,

With the steps above, we're going to check if the Google Assistant understood the command correctly. We could try giving the command that doesn't work and check the history to see the transcript.

Thanks,

Edward

Re: Google Assistant, "Sorry, I don't understand" on certain devices

jablonskeet — Tue, 12 Apr 2022 17:59:10 GMT

The device name is "the frame". The expected activity is that the television which is labeled "the frame" in my SmartThings would turn off. Google assistant used to say... "Sorry I don't understand" and now appears to think "the frame" means something completely different.

Re: Google Assistant, "Sorry, I don't understand" on certain devices

EdwardT — Wed, 13 Apr 2022 23:24:41 GMT

Hi jablonskeet,

Thanks for trying the steps. To isolate the issue, could you try renaming the device to check if it only has something to do with the name?

Let us know how it goes.

Thanks,

Edward

Re: Google Assistant, "Sorry, I don't understand" on certain devices

jablonskeet — Thu, 14 Apr 2022 15:12:50 GMT

actually THANK YOU Edward for your help so far. i truly appreciate it.

will try renaming and circle back

Re: Google Assistant, "Sorry, I don't understand" on certain devices

Muddi — Fri, 20 May 2022 13:48:16 GMT

Hi jablonskeet,

I wanted to follow up and see if you are still in need of any help? Let us know by updating this thread and I would be happy to take a closer look and assist you further.

Cheers,

Muddi

Re: Google Assistant, "Sorry, I don't understand" on certain devices

Muddi — Tue, 24 May 2022 05:31:43 GMT

Hey jablonskeet,

It's been some time since this thread was updated. Do you still need assistance on your device?

Cheers,

Muddi

Re: Google Assistant, "Sorry, I don't understand" on certain devices

Muddi — Thu, 26 May 2022 07:00:58 GMT

Hey jablonskeet,

Just bumping in to make sure that you saw our responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi