topic Re: Connection prroblem in Speakers and Displays

Connection prroblem

Bvr1 — Sat, 21 Jan 2023 01:37:07 GMT

My internet provider installed a new router and now I cannot connect to wi if. Rebooted router and phone. Factory reset performed. App reinstalled. Nothing working

Re: Connection prroblem

David_K — Sat, 21 Jan 2023 20:23:25 GMT

What kind of Nest device(s) are you trying to reconnect to Wifi?

Re: Connection prroblem

Bvr1 — Sat, 21 Jan 2023 20:32:57 GMT

Google hub gome

Re: Connection prroblem

David_K — Sat, 21 Jan 2023 20:33:31 GMT

If you've already changed to a different Wi-Fi network, try these steps:

Open the Google Home app.
At the top left, tap Add + > Set up device > New device > set up new devices in your home.
Follow the in-app steps.

If these steps above don’t solve the issue, you’ll need to factory reset your speaker or display, then set it up again using your new Wi-Fi network and password.

Instead of factory resetting your speaker or display, if you're comfortable changing your router settings, you can change your new Wi-Fi network name and password in your router's settings to be the same as the previous ones. Your device should then automatically connect to the Wi-Fi.

Re: Connection prroblem

Bvr1 — Sat, 21 Jan 2023 22:37:24 GMT

How do I do a factory reset? The new device set up did not work

Re: Connection prroblem

David_K — Sun, 22 Jan 2023 12:28:15 GMT

Follow these steps:

Factory reset Google Nest or Home speakers or displays - Google Nest Help

Re: Connection prroblem

Bvr1 — Mon, 23 Jan 2023 23:54:56 GMT

Nothing is working Cannot change router name or password as this is controlled by provider

Re: Connection prroblem

Princesss — Tue, 24 Jan 2023 03:21:14 GMT

Hi folks,

Thanks for reaching out.

@David_K, appreciate all the help!

@Bvr1, thanks for trying the steps. Since there's no option for you to change the router name or password, is there a way that you can try to connect it using a mobile hotspot? Please take note that when you do this, you need to have an extra phone that will serve as a router/source of internet and the other one is the set up device.

Let me know if this works for you.

Best,

Princess

Re: Connection prroblem

Bvr1 — Tue, 24 Jan 2023 12:51:32 GMT

No, this is not possible

Re: Connection prroblem

Princesss — Thu, 02 Feb 2023 03:32:59 GMT

Hi Bvr1,

Apologies for the late response. How about trying to set it up using a different network? This way, we can isolate the if the issue is within the network or the device itself.

Best,

Princess

Re: Connection prroblem

Muddi — Sun, 05 Feb 2023 05:28:48 GMT

Hey Bvr1,

Checking in, did the troubleshooting steps shared help?

Cheers,

Muddi

Re: Connection prroblem

Muddi — Mon, 06 Feb 2023 05:52:42 GMT

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Cheers,

Muddi