topic Re: Double tap is overworking and need help. in Speakers and Displays

Double tap is overworking and need help.

Ekualily — Wed, 28 Dec 2022 13:08:35 GMT

I have to tap multiple times to activate my screen and if it activates, only lasts for a second. Then I have to double tap again and again. Getting annoying.

what can I do to deactivate this double tap to activate feature on my Nexthub max?

thank you!
@Muddi

Re: Double tap is overworking and need help.

MplsCustomer — Wed, 28 Dec 2022 14:56:48 GMT

@Ekualily

Maybe you could try rebooting your Nest Hub Max, either by unplugging it for a minute or by using the reboot option in the Google Home app.

Re: Double tap is overworking and need help.

Ekualily — Sat, 31 Dec 2022 11:39:48 GMT

I did reboot but no change. Is there a tab on the app that I need to change?

Re: Double tap is overworking and need help.

MplsCustomer — Sat, 31 Dec 2022 15:34:29 GMT

@Ekualily

I don't know why you have to double-tab; we don't have to on our Nest Hubs or Nest Hub Max.

Re: Double tap is overworking and need help.

Dan_A — Mon, 02 Jan 2023 17:57:51 GMT

Hi folks,

@MplsCustomer, thanks for the help.

@Ekualily, that certainly hasn't been easy for you ― a few questions: when did this issue start? Does it happen every time you tap your Nest Hub Max? There are no options to do changes on the screen's sensitivity and I know that you've already done a reboot but, it would help a lot if you could do a sequential reboot also. Unplug the power cord of your router followed by your Nest Hub Max. Plug them back in after 5 minutes tops. Restarting your phone might also help. This will help refresh the link between your devices, giving them a breather.

Hope this helps.

Best,

Dan

Re: Double tap is overworking and need help.

Jake — Thu, 05 Jan 2023 18:43:59 GMT

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: Double tap is overworking and need help.

Ekualily — Thu, 05 Jan 2023 23:25:41 GMT

I’ve tried restarting, still the same. This was not an issue when I first got the Nesthub. My kids are very attached to it watching YouTube videos etc so I tried to find an option on the app to dissuade them from using the hub. Not sure exactly what I clicked on the app but since then, I noted that for any touch of the screen, it says “double tap to activate.” And if I double tap, it doesn’t go away. I have to double tap for every tap on the screen and it’s pretty annoying. I’m looking for ideas for what to do.

Re: Double tap is overworking and need help.

handsomedansome — Sun, 08 Jan 2023 03:34:54 GMT

Im having the same issue and it's driving me f****** crazy. Don't know what to do, just about to throw it out a window. But I find out or figure out whats going I'll let you know.

Re: Double tap is overworking and need help.

Muddi — Tue, 10 Jan 2023 03:45:12 GMT

Hey folks,

Sorry for the delayed response. Could you post a video showing the issue on your device so we can take a deeper look? Also, is the issue specific to Nest Hub Max? Please provide the current firmware version of your device. Follow the steps below to know-how:

Swipe up from the bottom of the display screen.
Tap Settings > About device. You should find your "Cast firmware version."
- For Nest Hub (1st gen) and Nest Hub Max: If “Fuchsia Version” is also listed, this means your device runs Fuchsia.

Cheers,

Muddi

Re: Double tap is overworking and need help.

Ekualily — Tue, 10 Jan 2023 08:36:53 GMT

Hi Muddi,

Thanks for your help. because of the double tap to activate, I can't even scroll up on the screen. I did take a video but unsure how to load it here.

Re: Double tap is overworking and need help.

Ekualily — Tue, 10 Jan 2023 22:57:34 GMT

Should I return this product and get a new one?

a picture is posted. I can’t post a video but this red line to the edge of the screen shows throughout and won’t respond to taps to scroll up or sides. So annoying.

Re: Double tap is overworking and need help.

Muddi — Sun, 15 Jan 2023 01:46:41 GMT

Hey Ekualily,

Could you tell us when and where you purchased your device? To share a photo or video just click the camera icon on the reply box.

Cheers,

Muddi

Re: Double tap is overworking and need help.

Muddi — Wed, 18 Jan 2023 14:38:21 GMT

Hi there,

How was your device? Let us know if you still need help, and we're glad to further assist you.

Cheers,

Muddi

Re: Double tap is overworking and need help.

Juni — Thu, 19 Jan 2023 15:55:18 GMT

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Regards,

Juni

Re: Double tap is overworking and need help.

Ekualily — Thu, 19 Jan 2023 18:25:56 GMT

Hi there!

This site is not easiest to use. I do have both google nesthub Max and the smaller one. The small one does not have this issue. It's under my husband's google account. The NestHub Max was purchase 12/1/22 from Dell.com. Issue started 2-3weeks post purchase when I tried to create a downtime to prevent my elementary aged kids from spending all their free time on the device. I tried to post a picture of the issue a few posts back; i'm guessing you didn't see it.

https://photos.google.com/photo/AF1QipO8xQ-i166Y3TKEwlnz8JQgc1iuF9D0JbgMdMYs

Re: Double tap is overworking and need help.

Ekualily — Thu, 19 Jan 2023 18:30:00 GMT

Thanks for your reply. Did you see my response below.

I really can't even scroll up or down the screen. It's really annoying and I almost want to return the product but love some features such as the alarm and i can videocall the kids away from home. i'm torn. I appreciate your help.

Re: Double tap is overworking and need help.

Muddi — Sun, 22 Jan 2023 01:06:07 GMT

Hey Ekualily,

Sorry for the delays. I tried accessing the link that you've provided but I got a message saying, "The requested URL was not found on this server. " By the way, do you still remember when and where you purchased your device?

Cheers,

Muddi

Re: Double tap is overworking and need help.

Ekualily — Sun, 22 Jan 2023 02:38:53 GMT

Thanks Muddi,

I got the device December 10th on Dell.com on sale. Can u email me at # for the link? I’m not sure why you can’t view it.

Re: Double tap is overworking and need help.

MplsCustomer — Sun, 22 Jan 2023 02:49:21 GMT

@Ekualily

The URL returns a 404 "requested URL was not found on this server" error.

Re: Double tap is overworking and need help.

Ekualily — Sun, 22 Jan 2023 13:47:23 GMT

Let’s try this one.

https://photos.app.goo.gl/tkX5LWLAAPvqk2KXA